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great support during set up, chatted in a few questions and requests, they were handled quickly and correctly, helped me get our first subscription set up the way we wanted it, I highly recommend this app
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
We struggled with the set up but the support has been great and the subscriptions are now working really well
My company has been using this app since September 2022. In that time, our experience has been awful. Do not be fooled by the many 5 star reviews. We went with this app because of the "excellent reviews".
Here are the reasons why you shouldn't go with this app:
The support team is completely uneducated on the app and could not help me with any issues I brought up from the start. We switched from WooCommerece to Shopify and Appstle promised that we could transfer our previous subscriptions over. The process was on-going even after launching our Shopify site. The support team kept telling us different things and promising a quick turn around, none of which happened.
Additionally, the company behind the app is incredibly dishonest about what the app can do and how much it costs. And to make matters worse, the company frequently makes changes to the app without any warning. These changes often break the app, leaving users like myself frustrated and unable to operate our businesses effectively. It's incredibly frustrating to have to constantly worry about whether or not the app will work the way it's supposed to.
They recently changed what customization you have control of based on what tier you pay for without telling us. So our widget broke and lost all of our branding. When I contacted support, they asked if we had made any changes to the widget and they didn't understand what "branding" is. I had to dig around the app to discover that they had made this change. Now they want us to pay 3 times what we are currently paying them on a monthly basis.
Lastly, the app has a horrid UI/UX design. The layout is confusing and difficult to navigate, and the overall user experience is not enjoyable. It feels like the developers put little thought into making the app user-friendly, which is unacceptable given the high cost of the subscription.
Overall, I would not recommend this app to anyone. It's not worth the headache and hassle that comes with it. These are just a few issues we have had over the last 6 months, the list is a lot longer. Save your money and look for a better option elsewhere.
Dear Merchant,
I am the co-founder of Appstle. I am sorry to hear that your experience with us hasn’t been great. I went through your tickets. Addressing the main one, in Shopify, whenever a product is deleted/recreated or a variant is updated, a new variant ID will be created. Hence the variants from your old contracts will not be present on Shopify. It will need to be updated. This would be true on any other app as well. However, we do have automation triggers for that at Appstle.
On the Migration front, we were restricted by the data we got - as in, it had missing pieces that were critical for a seamless transition from the competition app. That is why we had to go back and forth with you. It’s unfortunately not possible to speed up the migration if the data isn’t right.
I would love to personally jump in and see how I can help ensure you have a smooth move from WooCommerce and address any other doubts you may have. Skincare is one of the niches of Appstle, and we have hundreds of skincare category merchants who are very happy with us. I would love to jump on a call to ensure that you are one of them. Please reach out to me at ria@appstle.com
--Update
We have made improvements in our UI/UX and made it easier and more intuitive for merchants to update settings. Just look at our more recent reviews! We would like you to give us another try and let us know what you think of our new onboarding flow.
Not only is this app fantastic & as advanced as those which charge hefty monthly fees and a % of revenue, their support is absolutely first class with one of the most responsive (speed, detail, willingness to go above and beyond) that I have ever encountered of any Shopify app.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve!
The app is really user friendly and powerful and the support has been wonderful. Lightning fast! Very impressed.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
I'm only submitting 4 stars out of 5 because I haven't used the full service yet.
However, what I can say is that I have been BLOWN AWAY by the customer support so far. Truly unbelievably helpful and timely. The best I have seen from ANY company, hands down.
Thank you
The help you receive is amazing Was having trouble with the plans worked and received immediate help
Thank you so much for your kind words. We will make sure to keep up the great work for our customers.
The experience was wonderful. The team was very responsive and quick to identify the issue that I had.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
I haven't fully trialled Appstle subscriptions yet, but their support is quick and they have a helpful team.
Thanks for your kind words. We will try our best to be on your expectations. :)
What an amazing app! Customer support helped me set up and make sure that everything worked correctly. Great people and great app!
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.