Avis (3 331)
Affiner
-
Par note
Terrible experience and I only installed it, nothing else. I quickly realised it was far too complicated for my needs, so uninstalled and removed the code snippets (yes, uninstalling still leaves code behind). I still have code which Appistle are blaming on Shopify, Shopify put a request into PayPal when I installed the app, asking for recurrent payments to be approved (they weren't by the way), so now I have a permanent message from PayPal about this on my Shopify dashboard. I just want this code removed and the absolute mess sorting out. Shopify are currently trying to sort the mess out for me, which absolutely is not their job when it comes to apps. Unless you 100% want to use the app, and are not just trying it out with their 10 day trial, I would not even entertain it. I know I'm going to get replies from them 'reaching out' and wanting to chat, but the numerous emails back and forth haven't sorted anything so far.
Dear Merchant,
I am the CTO of Appstle. I am sorry you had less than stellar experience with us. I have personally gone over your issues. Let me go over it one by one.
1) Paypal Messaging: Anytime you would install a subscription app, and if your Paypal payment processor isn't configured correctly for Subscription, Shopify would show you this message. It's for your convenience. It's Shopify's way of letting you know that Payment processor isn't ready for Subscription purchase.
2) Shipping - General Profile: Again, if you have a subscription app installed, Shopify lets you know what Shipping profile was used for the order. The reason being, for subscription orders, you can use a different shipping profile if you want to. Hence, it's for your convenience. It's not a bug or anything like that.
3) Left over snippet: We use Shopify recommended App Embed block approach. This gives the merchant the ability to add/remove our code by enabling/disabling app extension in the theme. There are a few things I can see with the code you pointed out. It's commented. That means, it's disabled and it can't do any harm. If you are using any caching app/tool, it may be trying to add our snippet even though the extension is disabled. However, since the extension is disabled, Shopify is complaining about the fact that it can't find our extension. Again, it won't cause any issue. But more importantly, we are not adding that code. You can check with Shopify. The snippet is added by Shopify.
Thanks,
Hemant
So far so good - the on boarding tech support was impressive. I haven't had a chance to really get into the app yet, but am looking forward to exploring the app to see if it's the right fit for our business needs.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
Onboarding was super easy and all done by chat, the app integrated with little efforts. Looking forward to seeing how it does.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
Sumeet did an excellent job helping me integrate our subscription service! I highly recommend this app, very user friendly!
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
I haven't used Appstle for too long, but my initial experience has been great. Upon installing the app on both our test store and main account, I was immediately greeted with someone wanting to help setup the app and help it fit with our current theme.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth
Super easy to set up. This is a great app. Looking forward to new recurring revenue. Thank you......
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth
Just downloaded the app, and Hussain from Appstle customer service was a huge help. Integration was very easy, and the result looks great. 6 stars to Hussain and Appstle so far... now let's see how it goes.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve!
Fast responses from team, awesome help, walked me through each step and sent a link to ensure I have a great future reference. The interface is very nice as well. Took me less than 5 minutes to connect my subscriptions to my store products. Not to mention, their free plan has almost everything you need to get subscriptions going. Would highly recommend to anyone.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve!
The best tech support i've ever had. Mitanshu was so helpful and quick - it made me subscribe to the Starter level of the app.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
I am just starting to use this app and I am very excited to use it. I did have to reach out to support and they got back to me almost instantly! Thats a HUGE deal for me! Thank you!!!
Thank you for the great review! We’re glad to be a part of your store’s ecosystem, and support you in your growth.