Appstle Subscription

Great and fast supper!

Ash was excellent as chat support - one of the few times that a chat experience was as good as a telephone call.
The app itself could do with more design options on the product page, like allowing us to upload an image file.

I have been really happy with the functionality of this app so far (1 month in) and the support has been excellent - always quick to respond and answer questions as well as adding value where they can like customising it for me.

Great Customer Service! Always help you get things fixed and help you understand how to set things up!

UPDATE 12/28/23: A few weeks ago, a code change was rolled out and broke so many things in our configuration. We are now dealing with mess after mess after mess. Every day something new is broken. These developers roll out code changes without taking into account and testing what will happen to existing configurations. At this point, we are going to have to find another subscription app. So upset we spent so much time building out this app.

UPDATE: Have been live for over a month and have been very pleased so far. The team is always quick to help us with any issues we run into and our customers have been very happy with the customer portal compared to our previous subscription app. It took a bit to get it fully configured how we wanted it to and understand all of the settings. But now that we are up and running, 5 stars.

UPDATE: One of the Appstle developers got on a video call with me and it was determined that another app in my theme was causing this to happen and not Appstle. Updating my review from 3 stars to 4 because we are still working on some bugs with the Build A Box feature, but they are always very responsive and the app has a lot of potential if we can just get it all configured the way we need for our use case.

There is no doubt that for the price, this app has the most amount of features for subscriptions. Lots of different ways you can configure it. However a big warning here…we have this app turned off and have had 3 customers forced into a subscription without signing up for one. While this is only about 2% of our orders during the timeframe, these customers were livid and thought we were scamming them. The customer support team is always quick to respond, but after a week on this particular issue they determined that my screenshot that I showed them of it happening (yes, I was able to recreate it myself) was a “misunderstanding” and nothing is wrong. In my testing I have determined that the only fool proof way is duplicating products to have one product be in the Build A Box and the original product be the one-time product. Otherwise you run the risk of customers getting forced into a subscription without choosing one. And if you have the app turned off in your theme, that means nothing…beware that there is a chance customers will be forced into a subscription even when you have it turned off.

Our company is getting ready to launch our first subscription product and the support team at Appstle has been extremely speedy and helpful! The chat function is available 24/7 which is helpful for us entrepreneurs working at odd hours of the day. Thank you, Appstle!

Great experience in terms of product and service. I highly recommend it

customer service was great and quick. I got someone within 1-2 minutes and they responded quickly and responded to my request within 5 minutes.

Their support is second to none! I will continue using them for their customer service alone. Within 2-3 minutes of submitting an issue, someone is looking into it.

Appstle integrates seamlessly with my store and authorize.net. I own a company that offers some hemp/cbd products, which makes finding quality commerce plugins challenging. Appstle is a robust tool yet easy to use and the customer service is extremely responsive and timely. I frequently "nerd out" over this plugin when working on the backend of my site!