Appstle℠ Subscriptions App
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This app is terrible. I'm on the highest tier plan and they stopped sending emails to my clients. They said they have new servers and I have to set up my own emails. I set up all the integrations with Mailchimp and now nobody will help me. I message them everyday. It seems they don't have procedures for this new set up. Now when my customers sign up or it comes time for them to renew they don't know they are getting an order until they are charged. Obviously this creates lots of cancelations and customer service requests. Don't use Appstle, try Seal Subscriptions, I'm going to attempt to switch soon but it will be a lot of work now. Don't make the mistake I did.
Appstle has good customer service, but there the goodness ends. There are so many problems, and now all of a sudden, appstle has quit sending emails to our subscribers, leaving us in a giant lurch. They didn't give us any warning about this. :-(
The absolute worst customer service ever. Did not show up to initial meeting, late to rescheduled meeting, were supposed to send me instructions to start migration and then disappeared even though I emailed them and reminded 3 times. App is good customer service is beyond bad.
I’m on the highest-tier plan and use the app’s API, but a basic feature like sending 20+ requests isn’t working. They’ve been trying to fix it for nearly a week, halting my automation and business processes. I wouldn’t recommend this for anyone needing more than basic subscription features.
Dear Merchant,
This is Ria, the co-founder of Appstle. I apologize for the delay in your ticket. Typically these issues are escalated internally for fast resolution, but there was an unfortunate human oversight in doing so this time.
Looks like the Senior developer is in touch with you now.
Please reach out to me anytime at ria@appstle.com.
Once again, we sincerely apologize.
Wasn't able to get the app to work. Wasted all week with customer support, Support were trying to assist but they were just constantly confused and there was constant communication issues. After trying for a week, we've decided we've wasted enough time.. Time to use another app
I have held off writing this review as long as possible but have not been able to get a resolution from Appstle support.
During migration our customer data was mixed up, attaching the personal details of one subscriber to another in a visible manner. Instead of looking into this and providing solutions, the Apstle team started updating customer details without consultation, erratically and incorrectly, causing even more damage. At this stage we are not sure of the subscriber loss but it will be significant.
I don't feel that the Appstle team has treated our data or our business with any level of integrity through this process. I'm honestly shocked they are permitted to operate in this way.
This is Ria, the co-founder of Appstle.
I am sorry your migration experience was less than smooth.
I looked into the issue, and the errors in the first batch of imports caused an issue. I see that you are now co-ordinating with Hemant to get this ironed out.
We will be monitoring this on priority to ensure your start with Appstle goes smooth. Please feel free to reach out to me anytime at ria@appstle.com
They make changes in production without notifying customers, resulting in customer portal downtimes of more than 12 hours. Or they upload new features without testing them properly with the result that “things” appear that don't work or don't fit the aesthetics of the portal.
Most of their support tickets take between 24-48 hours to resolve because their agents have limited knowledge and have to pass the issues to their developers.
Some of these issues result in financial and reputational losses for those of us who use Appstle.
They do not calculate shipping rates correctly, so many times orders are shipped without shipping costs and this means losses.
And much more.
Dear Merchant,
This is Ria, the co-founder of Appstle. I apologize for the inconvenience you faced. I have reviewed your concerns and connected with the Merchant Success Head, who will contact you to discuss any remaining concerns related to your store.
We hope things are now working smoothly and as expected! Please do not hesitate to contact me at ria@appstle.com or support@appstle.com if you have any other questions. We are available 24x7x365.
- Installation took a entire week of me staying up to midnight asking them whether the installation had completed
- They only work PCT time zone which meant i wouldnt get a response until after 6.30pm
- Today after 5 days of correct orders they charged 116 wrong subscriptions to customers, taking hundreds of pounds from them without their consent. My customers are furious, I have to refund all of them manually one by one, some have cancelled their custom with me.
They have ruined my website, caused me to lose 90% of my customers. I do not recommend this app and I strongly recommend you avoid them if you value your business and your customers.
Dear Merchant,
This is Ria. I am the co-founder of Appstle Inc. We are truly sorry to hear about the difficulties you encountered. We apologize for the delay in the installation/migration process and the inconvenience of waiting for updates. Between the time of the review and this response, we have expanded our migrations team beyond the US, and now offer 24/7 migrations help, with migration specialists available in all time zones to better serve our global customers. This change ensures more timely communication and a smoother experience for all our customers, both pre and post migration.
The second issue you mentioned was caused by data discrepancies provided by the previous subscription platform you were on. We hugely rely on data in migrations and always ask our merchants to have that verified before we make the contracts active. We have now added a significant amount of checks and tests in the migration process to spot the mistakes in the migration data provided by the previous subscription app.
At Appstle, we always strive to ensure accuracy, and are continuously improving our processes, to hit our goal of 100% accuracy, at all times.
We value your feedback and are committed to improving our service. We hope you give us another try.
j'étais contente mais après les modifications faites, mes produits ont disparus et il y avait deux fois le même point sur mon site. J'ai demandé d'arranger les erreurs et la personne a dit qu'elle n'a rien fait et m'a envoyé une video. Apres avoir insister en lui disant que je ne sais pas comment faire car je n'ai pas touche a changer des produits et que mon site a ete cree par un professionnel, il a finalement modifier ses erreurs. donc en resume en general ca se passe bien mais vraiment aujourd'hui c'etait pas top du tout donc je mets une etoile pour aujourd'hui.
Dear Merchant,
This is Ria, the co-founder of Appstle. We understand how the appearance of two subscription options on your product page could have caused confusion and frustration. I would like to explain the situation thoroughly, and clarify what happened.
Upon reviewing your case, we discovered that the issue was not due to any change we made, but was a result of a pre-existing configuration. Specifically, the product was added to two subscription plans, which led to the two subscription options/widgets displaying on your product page. This setup had been in place before we made any updates or changes, meaning that no action on our part contributed to the problem you experienced.
Once you informed us of the issue, we immediately investigated the cause and resolved it within just a few minutes. To ensure you fully understood what had happened, we also shared a screencast video that demonstrated how the product had been added to both subscription plans. Additionally, we provided an explanation of the steps we took to resolve the issue and ensured the product page was displaying correctly.
We genuinely appreciate your feedback and are always working to provide all our merchants with a smooth and seamless experience when using our app. Your satisfaction is our highest priority, and we are committed to clarifying any further questions you may have. Please feel free to reach out to me anytime at ria@appstle.com.
It says its free until $500 but then to be able to use it they tell you that you need to pay this and that.
Then you’re jus loosing you’re time setting up this app to find out after about prices that were not advertised before.
THIS IS NOT OK !!!
This is Ria, the co-founder of Appstle. I apologize for any confusion you’ve experienced and would like to provide some clarity.
We have multiple pricing tiers, as outlined in the Shopify listing page. The plans are based on monthly subscription revenue of the merchant as well as the sophistication of the features. In the FREE plan, the subscription widget setup in product page in available. We believe this feature is essential to get up and running in subscriptions, and hence is a part of the free tier. I believe our support engineer demonstrated this feature for you.
Please find below the relevant links where our pricing plan is outlined:
- Shopify Application Listing Page: https://prnt.sc/C2VPudvabNy5
- Application Billing Page: https://prnt.sc/dATFgONC6tQK
- Website Pricing Page: https://prnt.sc/16a6Pbs6ohaK
- Working Widget on Your Product Page: https://prnt.sc/9VD8K1b7PWle
Beyond having the subscription widget on product pages, you had requested the integration of the widget on your store's custom landing page. As outlined in our pricing plans, this feature is included in our Business plan and higher tiers. This information is stated on our application billing page, pricing section, and website (all links are shared above). Appstle's pricing tiers and feature gating are based on the development cost, infrastructure, 24x7x365 support, etc.
At Appstle, we are committed to transparency, and the pricing information is available across multiple platforms shared above. If you have any further questions or need assistance at any time, please email me at ria@appstle.com.
You can also reach our 24x7x365 support team at all times. Our team always strives to go over and beyond to help our merchants succeed.
Thank you for your understanding.