Appstle℠ Subscriptions App , 2 600 avis
Mona was excellent as chat support - one of the few times that a chat experience was as good as a telephone call.
The app itself could do with more design options on the product page, like allowing us to upload an image file.
So far so good but definitely has a lot of room for improvements especially in terms of seamless integration. Customer service is quick in responding.
UPDATE: One of the Appstle developers got on a video call with me and it was determined that another app in my theme was causing this to happen and not Appstle. Updating my review from 3 stars to 4 because we are still working on some bugs with the Build A Box feature, but they are always very responsive and the app has a lot of potential if we can just get it all configured the way we need for our use case.
There is no doubt that for the price, this app has the most amount of features for subscriptions. Lots of different ways you can configure it. However a big warning here…we have this app turned off and have had 3 customers forced into a subscription without signing up for one. While this is only about 2% of our orders during the timeframe, these customers were livid and thought we were scamming them. The customer support team is always quick to respond, but after a week on this particular issue they determined that my screenshot that I showed them of it happening (yes, I was able to recreate it myself) was a “misunderstanding” and nothing is wrong. In my testing I have determined that the only fool proof way is duplicating products to have one product be in the Build A Box and the original product be the one-time product. Otherwise you run the risk of customers getting forced into a subscription without choosing one. And if you have the app turned off in your theme, that means nothing…beware that there is a chance customers will be forced into a subscription even when you have it turned off.
I have found the app works really well. I have had some confusion at times but I've always been able to get an answer quickly from the chat. Every time I've reached out, I've never had to wait a long time, and the merchant engineers have been patient and helpful to get me the answer I needed.
Appstle its a great and versatile subscription app for your store giving you plenty of customization options. However after quick setup there few few bugs(mainly how the module is integrated and displayed in the store) which makes the life harder. I had to contact the support which is amazing and helped me quite quickly with everything I needed. It works like a charm now. Also UX of the admin could be improved but still good enough to work with
So far so good. Customer service has been very good. Only two of the display options work in my theme but overall the one I’m using is clean and modern and looks and functions appropriately.
So far everything has been going smoothly. Client had a very bad experience with a previous app and so this is a fresh turn.
Customer service is quite knowledgeable in the intricacies of the apps functionality and have very patient and listen to the issues that have arisen.
The fact that they are 24/7 and not just say that but are available is a breeze of fresh-air which is very much needed in design.
the use is a bit complicated, but the service is great.
Working with Appstle as I'm evaluating several platforms. None are perfect, but I find Appstle Intuitive and it gets the job done. Their support is incredible and quick to respond! I highly recommend people consider their platform.
Had a good experience with the engineers who helped fix an ongoing issue with my products not being able to be added to basket. Not great experience losing sales but good engineer support and super quick fix
This is Ria, the co-founder of Appstle. Thank you for your feedback. Regarding the issue you faced, it was due to 'app embed' being enabled when a theme update happened. Whenever app embed is enabled for any app, it becomes Shopify's responsibility to inject the code into the theme and ensure that the widget is published. So, when a store theme is changed by the merchant or is updated by the theme developer, the widget can stop working because of the mismatch between the app's selector (code) that Shopify injects into your store, and the selector needed to work with the updated theme. In your case, when the mismatch happened, our team manually updated the selector to the correct, unique and clean one, to have the widget appear again.
Because Shopify injects the code for all embedded apps directly, it is outside our app's (or any other Shopify app's) scope to automatically intervene It will need to be done manually. The only way to prevent this mismatch completely, is to switch off the app embed toggle. Our team has shared the necessary screenshot. Please feel free to reach out at firstname.lastname@example.org if you have any other questions.