Appstle℠ Subscriptions , 리뷰 2,067개
It has some flaws that made it impossible for us to use it. First, it right away shows in the live version before you finished to set it up. But much worse, some things can not be translated to German and it keeps showing a page loading sign on the product page after the app was installed.
Dear Merchant,
We are sorry you had less than a stellar experience with our store. We do support publishing widget on non-published themes. However, it’s not the default setup option as most merchants find it hard to follow. We also support widget on products in draft or unpublished stage. This way, widget won’t be visible to others.
Also, could you let us know what label is not translatable? We have stores with various languages using our app. We also reached out to you 2 days back asking if you need any help. Please give us a try again. Our support team is available 24X7 and can be reached out via our chat widget.
Momna was fast in answering, she resolved the problem and she was very nice. Outstanding customer service
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
good support and quick response to questions. Very helpful and an all-around good e-commerce app. i would recommend
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
Great customer service!! Helped align app with my current theme and did so very quickly! I highly recommend!
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
Easy UI and supportive customer support make the whole UX much better than other subscription app!
Thanks!
The must have subscription app 5-star
I have never received such great support in my life.
My theme was not on the list and they integrated it while I was on chat.
The colors had to be adjusted and were done in 5 mins.
I had 5 other questions and they were answered right away.
If you are doing subscriptions this is the app you must have.
There are so may options that you can do with it.
I am using it to build a box for a coffee store and it is perfect.
RG
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
Very responsive customer service, they addressed my questions and needs very fast and corrected all the issues I was experiencing, thanks!
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
As a person trying to start a business who is not super great with technology, one of my primary variables when considering any sort of platform and/or plugin is the amount of support given from each platform.
No matter what you decide to do there will be a learning curve and there will be bumps along the way and that's just a part of it, but the support team with Appstle has always been VERY good to me.
Quick story: I brought my issue to Appstle in the afternoon and it was resolved in the evening and the only reason it wasn't resolved sooner was because I was slow to respond. But I want to especially acknowledge Kehanvi for going above and beyond by resolving my issue immediately.
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
How the hell is this 4.9 stars? I tried testing this in my store. The subscription wouldn't show up until after I canceled the order. Of the two items I subscribed to, only one showed up. Maybe it's because they don't know how to process a pick-up order. They leave "null" in place when you don't enter a first name. Customer service is entirely offshored; I must assume the developers are as well.
If you want to lose orders and piss off your customers, I strongly recommend Appstle. Guess there's a reason other apps feel comfortable charging $99 for similar services.
Hi, this is Ria, the co-founder of Appstle. I’m addressing your points one by one
Our dev and support teams are global and are based across continents and time zones. Hence, the 24x7x365 support!
Appstle Subscriptions is currently being actively used by 15,000 plus merchants, with solid widget integration across pages. However, some stores can have lingering code from other apps which can interfere with the widget. In most cases, our highly technical support team can fix it on the spot. However, sometimes the issue can be more complicated as Appstle works in an ecosystem of other Shopify apps and not in silo. Your ticket was one such, and hence under dev review and escalated. It needed further investigation. It was less than 12 hours since you first pinged us with the ticket. In my experience it’s a highly reasonable time to investigate and get back on an issue that is caused by other app code, as we want to ensure that our solution is sustainable.
I would not hesitate to recommend Appstle as a subscription platform. They also have an incredible support team, Kehanvi is amazing
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.