Appstle℠ Subscriptions App
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Customer support was great - helpful, and even suggested some improvements.
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Wonderful customer service! Great features and very easy to setup
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth.
Great service as always, very attentive, even created a looom video to explain
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
They have a fast team to solve any problems. That's all I care after all. After 30 minutes, your problems will be gone.
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Great app! Great customer service! Excellent compared to the competitors! Wonderful experience! Highly recommended!
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
So far the service has been top-notch. Looking forward to build up my subscription service on the app.
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
- Installation took a entire week of me staying up to midnight asking them whether the installation had completed
- They only work PCT time zone which meant i wouldnt get a response until after 6.30pm
- Today after 5 days of correct orders they charged 116 wrong subscriptions to customers, taking hundreds of pounds from them without their consent. My customers are furious, I have to refund all of them manually one by one, some have cancelled their custom with me.
They have ruined my website, caused me to lose 90% of my customers. I do not recommend this app and I strongly recommend you avoid them if you value your business and your customers.
Dear Merchant,
This is Ria. I am the co-founder of Appstle Inc. We are truly sorry to hear about the difficulties you encountered. We apologize for the delay in the installation/migration process and the inconvenience of waiting for updates. Between the time of the review and this response, we have expanded our migrations team beyond the US, and now offer 24/7 migrations help, with migration specialists available in all time zones to better serve our global customers. This change ensures more timely communication and a smoother experience for all our customers, both pre and post migration.
The second issue you mentioned was caused by data discrepancies provided by the previous subscription platform you were on. We hugely rely on data in migrations and always ask our merchants to have that verified before we make the contracts active. We have now added a significant amount of checks and tests in the migration process to spot the mistakes in the migration data provided by the previous subscription app.
At Appstle, we always strive to ensure accuracy, and are continuously improving our processes, to hit our goal of 100% accuracy, at all times.
We value your feedback and are committed to improving our service. We hope you give us another try.
We have just moved from using Recharge to using Appstle. The process of moving our clients over from one to another has been seamless, the customer service is outstanding. They respond really quickly to any questions and send evidence of their work to help you understand the process. So far I have set up a couple of subscriptions and they are really easy to create.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth.
We love working with this app and the service is very responsive and helpful!
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
great support
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.