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They make changes in production without notifying customers, resulting in customer portal downtimes of more than 12 hours. Or they upload new features without testing them properly with the result that “things” appear that don't work or don't fit the aesthetics of the portal.
Most of their support tickets take between 24-48 hours to resolve because their agents have limited knowledge and have to pass the issues to their developers.
Some of these issues result in financial and reputational losses for those of us who use Appstle.
They do not calculate shipping rates correctly, so many times orders are shipped without shipping costs and this means losses.
And much more.
Dear Merchant,
This is Ria, the co-founder of Appstle. I apologize for the inconvenience you faced. I have reviewed your concerns and connected with the Merchant Success Head, who will contact you to discuss any remaining concerns related to your store.
We hope things are now working smoothly and as expected! Please do not hesitate to contact me at ria@appstle.com or support@appstle.com if you have any other questions. We are available 24x7x365.
very robust app, especially for the price point.
impressed with support and options, as well as reporting.
It's not often you find something good, cheap, and fast - this is that kind of unicorn.
Thank you for the great review! We're glad to hear that everything is working well for you. Reviews like yours motivate us to work hard and continuously improve.
Great app and great customer support. It allows us to make a considerable amount of recurring revenue monthly via subscriptions and customers have full control - they can skip, pause, edit or cancel subscriptions.
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve
Outstanding Subscription App & Phenomenal Customer Service!
I recently integrated the Appstle Subscription App into my Shopify store, and I couldn't be more impressed! The app is incredibly user-friendly and offers a wide range of customizable subscription options that have streamlined recurring orders for my business. It’s packed with features, all designed to enhance the customer experience while making subscription management effortless.
What truly sets Appstle apart, though, is their above-and-beyond customer service. Anytime I encountered a question or needed assistance, their support team was quick to respond, highly knowledgeable, and incredibly patient. They went the extra mile to ensure everything was working smoothly and tailored to my store’s needs.
If you're looking for a reliable subscription app with stellar support, Appstle is the way to go. Highly recommended!
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
This app has been great so far! Been using it for the past few months and our customers are happy! The customer service it on point and always there to answer my questions and troubleshoot immediately! Highly recommend!
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
I use this app in a very unconventional way, and the support team has been amazing in helping me facilitate this. There's no way another app would be as flexible as this one. Our business has so much more financial stability because of this. Thanks Appstle team - I appreciate you all!
Thank you for the great review! We're glad to hear that everything is working well for you, both in usability and pricing. Your recommendation means a lot to us!
This app offers a comprehensive set of subscription features and is easy to use. There was an issue that was causing confusion and their team actually listened to my feedback and changed it -- a software company that actually listens to their customers and wants to improve? UNHEARD OF in this day and age. Well done team. I am happy to endorse this App and I am using it on 2 different stores.
Wishing you success :)
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
I have used Appstle for a little over a year and so far it has been a great app. The devs are incredibly generous with the free tier, meaning it's free until you reach $500 in customer subscriptions. I haven't nearly reached that as I haven't been marketing subs as much, but it's been a huge help in getting off their ground.
Their help team is also incredibly friendly, fast, and helpful.
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Great App for our Subscriptions. Easy to integrate and a lot of customization possible. If you need help, you receive support answer less than 1-2min and they fix your problem immediately!! Thanks to the great team!
Thank you for the great review! We're glad to hear that everything is working well for you. Reviews like yours motivate us to work hard and continuously improve.
I worked with a very helpful gentleman who stayed with me the entire afternoon until we worked out the problem. Offering a subscription to your products on Shopify is the best way to accumulate wealth, as repeat orders are the way to go. This app will greatly help your business grow, and with the customer support from Appstle, you can't go wrong!
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.