Appstle℠ Subscriptions App

UPDATE 12/28/23: A few weeks ago, a code change was rolled out and broke so many things in our configuration. We are now dealing with mess after mess after mess. Every day something new is broken. These developers roll out code changes without taking into account and testing what will happen to existing configurations. At this point, we are going to have to find another subscription app. So upset we spent so much time building out this app.

UPDATE: Have been live for over a month and have been very pleased so far. The team is always quick to help us with any issues we run into and our customers have been very happy with the customer portal compared to our previous subscription app. It took a bit to get it fully configured how we wanted it to and understand all of the settings. But now that we are up and running, 5 stars.

UPDATE: One of the Appstle developers got on a video call with me and it was determined that another app in my theme was causing this to happen and not Appstle. Updating my review from 3 stars to 4 because we are still working on some bugs with the Build A Box feature, but they are always very responsive and the app has a lot of potential if we can just get it all configured the way we need for our use case.

There is no doubt that for the price, this app has the most amount of features for subscriptions. Lots of different ways you can configure it. However a big warning here…we have this app turned off and have had 3 customers forced into a subscription without signing up for one. While this is only about 2% of our orders during the timeframe, these customers were livid and thought we were scamming them. The customer support team is always quick to respond, but after a week on this particular issue they determined that my screenshot that I showed them of it happening (yes, I was able to recreate it myself) was a “misunderstanding” and nothing is wrong. In my testing I have determined that the only fool proof way is duplicating products to have one product be in the Build A Box and the original product be the one-time product. Otherwise you run the risk of customers getting forced into a subscription without choosing one. And if you have the app turned off in your theme, that means nothing…beware that there is a chance customers will be forced into a subscription even when you have it turned off.

We just migrated to Appstle and WHAT A PLEASURE it was. The team did a TON of work migrating all our existing subscriptions for us and we are so appreciative. They were super attentive to detail and I was impressed with the accuracy of the migrated data. Plus they also answered lots of questions and were very helpful no matter what we needed.

The app itself works like a charm, it's extremely flexible, and it's very easy to understand how to set it up. I'm particularly impressed with their customer interface where our customers will be able to manage every aspect of their subscriptions. There's more data and more flexibility for the customers than with the previous app, and the information is organized in a more understandable way. The customer portal is easy on the eyes.

Overall the whole thing is quite polished and functional and we are really, really happy that we made the switch to Appstle!

The support Team is amazing, and they really helped me to solve my problem. They have customized the theme for me.

We have been using the app for several months now and it's super usefull. Configuration is easy, and in case of any issue (or miss config) support team is super reactive. Nous utilisons l'app depuis plusieurs mois et elle est super utile.
La configuration est facile, et en cas de problème l'équipe de support est super réactive.

My idea for subscriptions was not easy. I have tried with at least 15 different apps, and almost give up. I gave t a last try, and with help from Hussein, it did works.. Answer right away, and very patient to try understand my idea, and he got it :) I still have some wishes to complete my idea, and hopefully, it is something they can do in the future.
I can only recommend this app.

Incredible customer service and by far the best, most customizable features. I've downloaded and deleted about 5 different subscription apps at this point.
Finally, I feel like I'e found the best subscription app on Shopify.

the support team is extremely helpful. They have made all the customisations i needed. the app is intuitive to use

Just switched over to Appstle from Bold due to their lower price and much higher functionality. Specific features I switched for a prepaid subscriptions & automatic discounts to the first order of a subscription plan. Migration requires a bit of work but the customer service is very helpful. They also helped me change the CSS in the customer portal to better match my store theme.

just perfect, thanks to Kehanvi. She help me a lot to create a subscrition. She was really available

The customer service is the best i've had from an app using Shopify. They're extremely helpful. The app is easy to use and its perfect for my customer.