Omtaler (3 335)
Raffiner
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Etter vurdering
Great app with great support. I recommend using this app over the other sub apps as its so easy to use.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
I appreciate their support team and they helped a lot with my project. Thank you so much.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth.
Great app, even more amazing customer support. Can't recommend it enough!
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
The app itself seems great. The service and support is not.
When going through the migration process we dealt with OVER 15 DIFFERENT PEOPLE via an email string that could wrap around the earth, and it became very confusing and frustrating. Emails were ignored when I was asking for things to be confirmed and one, they would just not respond. It took far longer to set up than anticipated and the process was not communicated well at all.
They made our system live, before we had even configured (or knew we had to configure) the shipping settings. That to me was an absolute NO - and should never have happened. They then advised that having more than 1 option for a shipping profile was not possible, so we had to change our entire shipping structure to suit this system.
I've since asked for information on a button within the app and how long a link lasts before expiring on our customers.. and have been told to ask shopify (even though they could understand the answer to advise THEIR customer, they choose not to, and send me to ask shopify after waiting 1 hour for a reply on chat from them).
The service is not where it needs to be at all. We trust people with our customers and our businesses and livelihoods... and so if we continue to have issues like this, Appstle will be removed and we won't use it.
I am the CTO of Appstle. I am sorry you had less than stellar experience with us. Regarding your recent issue about payment link expiration, it was brought to our attention for the first time. Hence we weren't aware of the expiration time. It has been asked by other Shopify app partner members as well in the community. https://community.shopify.com/c/shopify-apps/about-the-cause-of-the-expiration-of-the-link-button-in-the/td-p/2118565.
As for the response delays I am trying to get to the bottom of the issue. At Appstle, we take customer support very seriously and strive to provide hands-on 24x7 support - 365 days. I will ensure the hiccups you saw in the past won't happen again. I apologize again for the inconvenience.
Awesome app that does everything I need, but the customer service is where it's all. The help I received setting up blew me away! Thank you!
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
great team and great product! very helpful in working with me to get exactly what im looking for
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
The support team is out of this world with responsiveness and handling of request in our experience.
I have not launched the app yet but in our testing the product works exactly as described and has been intuitive to use.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
Excellent support in getting our customers migrated and set up in the App. Looking forward to seeing how it performs in the coming weeks
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
We really recommend this app because it's simple and easy to use. Also the customer service is amazing, they quickly diagnosed and resolved our issues. Great product and team.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
Excellent customer service highly recommend!
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.