Appstle℠ Subscriptions App

Appstle℠ Subscriptions App

Recenzje (4 229)

Ogólna ocena
4,9
Liczba recenzji z daną oceną
  • 96% ocen to oceny z 5 gwiazdkami
  • 3% ocen to oceny z 4 gwiazdkami
  • 0% ocen to oceny z 3 gwiazdkami
  • 0% ocen to oceny z 2 gwiazdkami
  • 1% ocen to oceny z 1 gwiazdkami
13 marzec 2023

My company has been using this app since September 2022. In that time, our experience has been awful. Do not be fooled by the many 5 star reviews. We went with this app because of the "excellent reviews".

Here are the reasons why you shouldn't go with this app:
The support team is completely uneducated on the app and could not help me with any issues I brought up from the start. We switched from ...

CLN&DRTY Natural Skincare
Stany Zjednoczone
7 miesięcy korzystania z aplikacji
Appstle Inc. odpowiedział(a) 13 marzec 2023

Dear Merchant,

I am the co-founder of Appstle. I am sorry to hear that your experience with us hasn’t been great. I went through your tickets. Addressing the main one, in ...

Edytowano 23 kwiecień 2023

Appstle is not user friendly at all and has very little direction to set up a recurring subscription. I followed the tutorial that was sent to me by support and it still charged my customers everyday for three days after they subscribed to my monthly subscription. I highly do not recommend

TheCurlyHerdsman
Stany Zjednoczone
6 miesięcy korzystania z aplikacji
Appstle Inc. odpowiedział(a) 24 kwiecień 2023

Dear Merchant,

I am the CTO of Appstle. I am sorry you had less than stellar experience with us. I have personally checked your store subscriptions. You had set the recurring ...

18 sierpień 2023

I really am so confused as to how this app has so many reviews. I switched over from recharge to Appstle thinking I could save a few bucks but this app has lost me thousands of dollars. Their platform is outdated and very limited. They also failed to transfer over 100 of my recharge customers and their customer support doesn't seem to care. The customer portal for my customers also doesn't ...

Chasin' Unicorns
Stany Zjednoczone
5 miesięcy korzystania z aplikacji
Appstle Inc. odpowiedział(a) 10 styczeń 2024

Dear Merchant,

This is Ria, the co-founder of Appstle. I am sorry to hear that you had a less than stellar experience with us.

The migration process is heavily dependent on ...

Edytowano 8 kwiecień 2024

Do not migrate to Appstle from another system! The migration has been a disaster and we have lost tens of customers and a lot of revenue.

Appstle's customer service are helpful, and Muhammad in particular is very good, but the software is appalling. Even though it was more expensive, I should DEFINITELY have stayed with Bold.

Loving Foods
Wielka Brytania
4 miesiące korzystania z aplikacji
Appstle Inc. odpowiedział(a) 26 wrzesień 2024

Dear Merchant,

This is Ria, the co-founder of Appstle. Thank you for your candid feedback. We sincerely regret the difficulties you encountered during your migration to ...

10 luty 2022

Reading through the reviews of Appstle overall you get the impression of a very slick app and support. This unfortunately has not been my experience at all. The support at Appstle have not been able to help me to migrate from Bold Subscriptions which is one of the top shopify apps for subscriptions. Every day I try (this has been a multi-day exercise) a new person appears in support. So the ...

Ketosource
Wielka Brytania
3 miesiące korzystania z aplikacji
Appstle Inc. odpowiedział(a) 10 luty 2022

Hi, This is Ria - the co-founder of Appstle. Sorry, you had less than a stellar experience with us. I have connected with my team, and looks like our Senior Dev is working on ...

Edytowano 28 wrzesień 2021

Updated review Sep 28 2021
After working with the app for 2 months and with the support team, I've decided to update my review. One thing I will mention straight off the bat is that the level of support and attention went down considerably when the Appstle team got their 5 star rating. I am (still) experiencing bugs in their app and was promised a fix 3 weeks ago, but none to be found. This is ...

TONE BAR コラーゲンバー for Women by Women
Japonia
2 miesiące korzystania z aplikacji
Appstle Inc. odpowiedział(a) 3 sierpień 2021

We apologize for not meeting your expectations. I have personally gone through all your tickets. Looks like we had resolved all your asks, except for billing address ...

22 lipiec 2021

Terrible support we are still waiting for a simple task to be done going around in circles with the support! Use recharge instead

Cali Tiger
Australia
Około 2 miesiące korzystania z aplikacji
Appstle Inc. odpowiedział(a) 22 lipiec 2021

Dear Merchant,

This is Ria, the co-founder of Appstle. I am sorry you had a less than stellar experience with our app. We were not fully clear about your ask, and my co- ...

4 styczeń 2024

Terrible to set up bundles: it is probably not worth saving the 500 that Recharge charges for bundles.

Their app is great for simple subscriptions, but it takes a lot of work to implement as soon as you go to bundles. The bundle box disappears, it doesn't update with the variants selected and the checkout buttons don't work. They claim that it is either Shopify's or the theme developers' fault, ...

ARREDONDOS
Holandia
Około miesiąca korzystania z aplikacji
Appstle Inc. odpowiedział(a) 6 styczeń 2024

Dear Merchant,

I am the Merchant Success Lead at Appstle. I sincerely apologize for failing to meet your expectations. I have gone over your store bundle configuration issue ...

Edytowano 6 kwiecień 2023

Great support and 24/7 customer service with amazing service! The features within the app are great and so is the support

UPDATE:
Support was two faced. Really great in the beginning, but then they don't care about you. Takes multiple requests to get anything changed, long times with no response, and incorrect migration. When we migrated my customers were getting charged full price, you can see ...

Googipet
Stany Zjednoczone
27 dni korzystania z aplikacji
Appstle Inc. odpowiedział(a) 19 marzec 2023

Dear Merchant,

I am the Merchant Success Lead at Appstle. I sincerely apologize for failing to meet your expectations. We have gone through the issues you mentioned and ...

27 lipiec 2021

Great looking app - very poor support and migration. They indicate the ability to migrate from one subscription app to theirs. They are not capable of even doing 1 of the top 2 subscription apps (Recharge) in the Shopify marketplace. Communication is not great (I always have to reach out for updates), often saying they will get right back to us and nothing until I reach out 2 days later. Proof of ...

Brown Bag Coffee Roasters
Kanada
21 dni korzystania z aplikacji
Appstle Inc. odpowiedział(a) 27 lipiec 2021

This is Ria, the co-founder of Appstle. Sorry, we were not able to help you. Our Engineers have helped 100s of merchants migrate from other solutions in the past, but as we ...