Appstle℠ Subscriptions App
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While I was talking with Appstle support, my Shopify account was compromised. Approximately $4,500 was transferred from my Shopify account, and there was a later attempt to make about $2,500 in charges on my Shopify credit card. Shopify locked my account for suspicious activity, and the incident remains under investigation. The timing has left me with serious concerns about my experience.
UPDATE:
1. Per screenshots shared by merchant with Shopify and Appstle, the unlawful activity happened via merchant's own sign in credentials, and not Appstle's collaborator account.
2. The timestamp of the unlawful login was before Appstle had any collaborator access to the merchant's store.
3. Per Shopify restrictions for collaborators that the Shopify team shared as a part of the investigation, Appstle and other app partners CANNOT and DO NOT have access to merchant's credit card or finances. Only their staff do. Relevant links are below:
- https://help.shopify.com/en/manual/your-account/users/security/collaborator-accounts
- https://help.shopify.com/en/manual/finance/shopify-balance/managing-account/view-account-info#allow-staff-to-view-shopify-balance-account-activity
4. Shopify is working with merchant on new login credentials and security.
FIRST RESPONSE:
This is Ria, the Co-founder of Appstle.
We've conducted a thorough review. First and foremost, Shopify collaborator access is strictly limited to the permissions granted by the merchant. Based on Shopify's collaborator permission model, collaborators DO NOT HAVE ACCESS to a store's payment methods or the ability to add, modify, or use a merchant's credit card.
That said, we'd genuinely like to understand what happened and help you get to the bottom of it. We take concerns like this extremely seriously and have started a high-priority ticket with Shopify to investigate this ASAP.
Please feel free to reach out to me anytime at ria@appstle.com. We're committed to understanding what occurred and resolving this matter as quickly and transparently as possible. We are there for you every step of the way.
I love the functionality of Appstle, but I recently reached a threshold for my free account, and was immediately prevented from accessing my subscribers list, unless I upgraded. I struggle to see how this is acceptable practice. I understand that they need to make money but to deny access to existing subscribers and demanding money is blackmail. Surely a more reasonable way is just restrict the amount of subscribers, so no new subscribers can sign up until that threshold has been upgraded. It’s a shame as I was planning on taking out a paid plan. I won’t be doing that now.
Dear Merchant,
This is Ria, the co-founder of Appstle.
There seems to have been a misunderstanding and I’d like to clarify it. While exceeding the plan threshold restricts access to merchant dashboard, it DOES NOT affect your subscription business. Your existing subscriptions, renewals, customer portal access, and new sign ups (i.e) new subscription purchases continue as normal. At no point is your current revenue or revenue growth hindered. In fact, we continue to support it.
The Free plan is designed to support merchants as they grow, with its limits and policies clearly outlined on our Shopify App Store listing, pricing page, and website.
Looks like our manager had reached out to you to help you as well, during your conversation with our Engineer.
Please feel free to reach out to me anytime at ria@appstle.com if you have any further questions.
they charge $200 for webhook intergration, avoid at all cost, that is a scam all other programs include this with the basic paid plans for FREE.
Dear Merchant, This is Ria, the co-founder of Appstle. We’re sorry to hear that the webhook pricing felt disappointing to you. We work hard to keep our app as one of the most price-competitive options in its category, especially considering the features we provide.
We also offer Zapier and Shopify Flow triggers on our free tier, so merchants have automation options available without additional cost.
However. Webhook support is different because it relies on a third-party service that has a direct cost for us. Due to that, we charge separately for this specific feature. Hence, we respectfully disagree with calling it a scam, as charging for an optional feature with significant external costs is a normal business decision.
Pls feel free to reach out to me anytime at ria@appstle.com if you have any further questions.
Load to cart takes forever to load for customers and sometimes doesn't load at all. We hired a Shopify partner to set up our website using Appstle and between the two of them we can't figure out why this is happening. Each party blames the other and a solution is never provided.
Apps is still charging us in spite of uninstalling it
Dear Merchant,
We apologize for the inconvenience caused to you. Please note that all app billings are processed by Shopify, and we do not have any control over it.
That said, we completely understand that the app was not used during this period, and we're happy to offer a refund.
Please reach out to us at support@appstle.com.
Maybe you will start answer on questions?
This app is not working with Shop Pay and it's critical for our customers to be able to use Shop Pay for their subscriptions.
We've verified other Appstle users have the same issue with Shop Pay failing with a "Transaction failed Checkout is currently unavailable due to technical problems. Please try again in a few minutes." popup error.
Shopify Plus support tracked it down and we are currently waiting for resolution. It's day 5 currently and I expected resolution more quickly but Appstle was quick to shift blame to Shopify & Shop Pay when the error was clearly there the whole time. Thankful for Shopify Plus support to make it so clear.
App seems good, with nice design but it is unusable! They don't provide built in option to translate manually to multiple languages. They are pushing 3rd party translation apps, that are very limited without paying for them. This problem should be fixed ASAP. You should aviod it if you want to service more than one market.
Based on store and intercom chat evidence, this review has been flagged to Shopify as a competition malpractice.
Disappointing response to payment issues when customers change credit card details.
After many many phone calls / web chats and attempts to get this resolved appstle and shopify have not done anyting to resolve this ongoing issue.
So what happens is when a customer who is on a subscription plan needs to change their credit card for whatever reason (and has paid via "Shop Pay") due to the nature of Shop Pay their subscription fails and payment method cannot be updated (yes I have seen the instructions but they do not work).
There is no workaround other than them deleting their subscription and starting again (Which may also not work due to the insidious nature of shop pay)
So you will 100% loose customers in this situation, like we have!
Appstle will say this is a Shopify issue and they have no control over shop pay but the fact is it affects their app in an extremely poor way and it needs to be resolved!
Dear Merchant,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the confusion around testing with the Bogus Payment Gateway.
To clarify, the Bogus Payment Gateway is only supported on Shopify development/test stores—not on live stores. Since your store is a live one, this is why the test subscription order couldn’t be completed using that method.
For testing on live stores, Shopify requires enabling Shopify Payments in Test Mode. This is the only supported way to test subscription flows with real stores. As a third-party app, Appstle does not control or manage payment gateways—we rely entirely on Shopify's infrastructure for processing billing attempts.
We’ve shared Shopify’s official guide (https://help.shopify.com/en/manual/payments/shopify-payments/testing-shopify-payments) on how to activate test mode with Shopify Payments, which allows you to test subscriptions properly.
Please feel free to reach out directly if you've any questions or concerns—we’re here to help.
The Build-a-box feature is confusing for customers in their portal which is also confusing to use, and customer service will answer a message but is not always able to help. You cannot customize anything about the product page on your website unless their developers do it and they do not answer back to our messages. It's always "our developers will respond in 24-48 hours" and they never respond back. Even if you open a new message thread it is the same endless loop. I am constantly having issues with this app and we lose money on top of having our reputation with our customers damaged because our build a box subscriptions are confusing to use. I do not recommend this app.
Dear Merchant,
This is Ria, the co-founder of Appstle. Thank you for taking the time to share your feedback. I have gone over your ticket. We'd like to highlight that a wide range of built-in customization options are available for product pages, Build-a-Box, and the customer portal, which can be managed directly from your end. For merchants who prefer hands-on assistance, we offer complimentary customization support within our app's scope.
Please feel free to reach out to our 24x7 available support. You can also email me at ria@appstle.com.
