Appstle℠ Subscriptions App

Appstle℠ Subscriptions App

Avaliações (4.198)

Classificação geral
4,9
Número por nível de avaliação
  • 96% das avaliações são de 5 estrelas
  • 3% das avaliações são de 4 estrelas
  • 0% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 1% das avaliações são de 1 estrelas
27 de dezembro de 2024

Very quick to respond to questions - does what is says on the box

Ava Loves Rosie
Reino Unido
18 dias usando o app
17 de setembro de 2024

They have been a good company and even when I uninstalled the app by mistake their dedicated team and system were able to restore everything without issue...as though it hadn't happened. It could use some work on the end user side of things but I have liked it thus far.

Autoimmune Health & Nutrition
Estados Unidos
Mais de 1 ano usando o app
1 de setembro de 2024

The app is good. However, to improve further (5 star), you should allow free users to delete their subscribers. This feature is crucial as sometimes we have clients who wants to delete their subscription.

Nevertheless, i was quite impressed by Brooks who handled my queries on deleting my current subscribers. He was very prompt and helpful.

If being asked if i would recommend this app, i said 100%, yes.

KassimCares
Singapura
Aproximadamente 1 ano usando o app
Appstle Inc. deixou uma resposta 3 de setembro de 2024

Thank you for your feedback! We're pleased to hear you’d recommend us and appreciate your suggestion about allowing free users to delete subscribers. We’ll consider this for future updates.

14 de fevereiro de 2025

Vi bruger denne Appstle til vores abonnementer og det er en rigtig fin løsning. Der er nogle funktioner, der ikke er optimal med fysiske produkter, men når man kontakter supporten får man virkelig brugbar hjælp med det samme. Er det mere teknisk løser supporten gerne problemet indenfor en uge, hvilket er hurtig og flot service.

Copenhagen Health Norge
Noruega
3 meses usando o app
30 de agosto de 2024

I switched to Appstle several months ago. I think I'm still getting used to it. The customer service and support is very good. I usually get a quick response. The downside is there seems to be less features like skipping a delivery, etc. Items/orders instead need to be cancelled and re-added. Also, there is no easy way to combine orders like in other Apps.

Origins Of Health
Estados Unidos
8 meses usando o app
Appstle Inc. deixou uma resposta 1 de setembro de 2024

Dear Merchant,

Thank you for your feedback. We do support merging orders and skipping delivery. However, in Shopify, a subscription can not have multiple frequencies. Hence, we can only merge subscriptions that have the same frequency. Please feel free to reach out anytime for assistance. We are available 24x7x365.

25 de setembro de 2024

The interface can be a bit complicated sometimes, but the Appstle Support Team is always very responsive and helpful.

CXIX N.America
Austrália
Aproximadamente 1 ano usando o app
Appstle Inc. deixou uma resposta 26 de setembro de 2024

Thank you for your feedback! We're glad to hear that our support team has been responsive and helpful. We're continuously working on improving the interface, and your input helps us make it better.

15 de setembro de 2024

I've managed to set up a SaaS style subscription service on my store for digital products. There are a couple limitations but if you spend the time and figure out what those limitations are you can design your subscription product to work for digital SaaS.

Appstle has great customer support. They are very responsive and always willing to help with tricky questions.

So far this has been a good choice for us and our business.

Synty Store
Nova Zelândia
20 dias usando o app
Appstle Inc. deixou uma resposta 18 de setembro de 2024

Thank you for your kind words! Reviews like yours motivate us to work even harder and continuously improve. We appreciate your suggestion and will definitely keep it in mind as we work towards enhancing our services.

Data de edição: 22 de janeiro de 2025

The technical people are very helpful. What I need has to be a paid plan although I have never tried subscription app before. It was a bit of commitment. It takes time to learn how things work etc. I have been using this app for several months and the subscription is now helping our revenue.

Fermented Green Papaya Enzyme
Reino Unido
5 meses usando o app
30 de junho de 2024

Customer service has been responsive and helpful when I have needed to reach out. Sometimes I am frustrated that I have to reach out to customer service. For example, we recently changed our theme for our website, and the theme did not automatically pull over all of the necessary elements from our customer portal (we were missing the "manage subscriptions" button). This was not a fix I could do on my own - nor was it something that I realized was a problem until a customer reached out, which doesn't help my company's image. Sometimes it feels like there are too many options and apps in Shopify, and it is difficult to anticipate how one change might impact other elements. I acknowledge that this is difficult to manage on the tech side - especially among multiple entities, and it is still frustrating as a business owner. Mostly, I think it is a helpful app. Aside from this recent frustration the only other wish that I have for the app is a way to export future orders (knowing that people can always pause or skip), but this function would be helpful in forecasting.

Erie Coffee Roasters, LLC
Estados Unidos
Aproximadamente 2 anos usando o app
2 de agosto de 2024

Appstle does deliver pretty decent and robust control of subscription accounts to customers. The support is great and any issue is handled pretty darn fast which I REALLY appreciate - so 5 stars on customer service.

My only constructive criticism would be that the admin side of Appstle is not accessible on mobile screens. As the customer service person working remote I am not always at a desktop and having access via phone would be a plus. It's not a deal breaker by any means. Good job to Appstle team!

Cane Brew Beverage Company Inc
Estados Unidos
8 meses usando o app