Appstle℠ Subscriptions App , 3.210 avaliações
Refinar
-
Por avaliação
So far so good. The team have been very helpful with any issue.
The app is working great and support is fast and very well organized.
I can only give the app 4 stars because of the way subscriptions are managed by the customer. They need to create an account on Shopify to manage their subscriptions but its not clear for customers to do this unless I force all customers to create an account before checkout.
This app has many features. We were able to find a way to handle subscriptions with the help of their support staff. Really a great app and service.
Our experience has been great. The chat assistance is very helpful.
An sich ein gutes Tool um Abos anzubieten, jedoch würde ich mir wünschen, dass ich es mehr selbst konfigurieren kann. Zwar setzt es der Support um aber hätte doch gerne mehr Freiheit diesbezüglich.
Die Sprachen werden auch nicht alle sauber übersetzt und es war viel manuelle Arbeit notwendig aber ich denke, dass wird bestimmt demnächst auch noch angepasst.
Kann es trotzdem weiterempfehlen!
So far so good but definitely has a lot of room for improvements especially in terms of seamless integration. Customer service is quick in responding.
Ash was excellent as chat support - one of the few times that a chat experience was as good as a telephone call.
The app itself could do with more design options on the product page, like allowing us to upload an image file.
I have found the app works really well. I have had some confusion at times but I've always been able to get an answer quickly from the chat. Every time I've reached out, I've never had to wait a long time, and the merchant engineers have been patient and helpful to get me the answer I needed.
Had a good experience with the engineers who helped fix an ongoing issue with my products not being able to be added to basket. Not great experience losing sales but good engineer support and super quick fix
Dear Merchant,
This is Ria, the co-founder of Appstle. Thank you for your feedback. Regarding the issue you faced, it was due to 'app embed' being enabled when a theme update happened. Whenever app embed is enabled for any app, it becomes Shopify's responsibility to inject the code into the theme and ensure that the widget is published. So, when a store theme is changed by the merchant or is updated by the theme developer, the widget can stop working because of the mismatch between the app's selector (code) that Shopify injects into your store, and the selector needed to work with the updated theme. In your case, when the mismatch happened, our team manually updated the selector to the correct, unique and clean one, to have the widget appear again.
Because Shopify injects the code for all embedded apps directly, it is outside our app's (or any other Shopify app's) scope to automatically intervene It will need to be done manually. The only way to prevent this mismatch completely, is to switch off the app embed toggle. Our team has shared the necessary screenshot. Please feel free to reach out at ria@appstle.com if you have any other questions.
Appstle its a great and versatile subscription app for your store giving you plenty of customization options. However after quick setup there few few bugs(mainly how the module is integrated and displayed in the store) which makes the life harder. I had to contact the support which is amazing and helped me quite quickly with everything I needed. It works like a charm now. Also UX of the admin could be improved but still good enough to work with