Appstle℠ Subscriptions App

Appstle℠ Subscriptions App

Avaliações (3 945)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 96% das classificações são de 5 estrelas
  • 3% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 1% das classificações são de 1 estrelas
18 de agosto de 2023

I really am so confused as to how this app has so many reviews. I switched over from recharge to Appstle thinking I could save a few bucks but this app has lost me thousands of dollars. Their platform is outdated and very limited. They also failed to transfer over 100 of my recharge customers and their customer support doesn't seem to care. The customer portal for my customers also doesn't connect and is very limited. You are also unable to set up influencers on a free box without a card on file or jumping through major hoops and it can not be reoccurring. If you sell a monthly subscription box, do NOT GET THIS APP!!! STAY AWAY!! If you sell single products on a subscription then this app should work fine.

But it's been a massive headache, they failed to take my recharge transfer seriously and I have been losing money every month with constant errors to my customers that were transferred and not transferred correctly and even simple things and users not being able to login to their portal to update their shipping address.

STAY AWAY! Not worth saving money. These reviews have to be fake. Their customer support is all outsourced from India.

Chasin' Unicorns
Estados Unidos
5 months usando a aplicação
Questão respondida por Appstle Inc. 10 de janeiro de 2024

Dear Merchant,

This is Ria, the co-founder of Appstle. I am sorry to hear that you had a less than stellar experience with us.

The migration process is heavily dependent on the data we receive and we always advise merchants to review the migrated subscribers before things are taken live with Appstle. We also have a very hands-on migrations team that reviews the data thoroughly to ensure there are no errors. We do not make things live on Appstle unless we get the green light from the merchant! Sometimes, unfortunately, if the data we receive from the other app has inaccuracies or gaps, things might get delayed. However, rest assured, our team will hold your hand throughout the process.

Regarding your concern on influencer marketing, a subscription can not be created in Shopify V2 without a card on file. This is true for all Shopify V2 compatible Subscription apps.

We hope things are now working for you as expected and that your subscriptions journey is going well with Appstle. Please do not hesitate to reach out to me at ria@appstle.com or support@appstle.com if you have any other questions. We are available 24x7x365.

10 de fevereiro de 2022

Reading through the reviews of Appstle overall you get the impression of a very slick app and support. This unfortunately has not been my experience at all. The support at Appstle have not been able to help me to migrate from Bold Subscriptions which is one of the top shopify apps for subscriptions. Every day I try (this has been a multi-day exercise) a new person appears in support. So the conversation starts from zero again. I had hoped this would lead to someone new who understand the migration process and how to do it from Bold, but no one seems to know. I'm guessing that all the reviews for this app are from people who haven't used subscriptions before. So perhaps the overly positive rating is due to a lack of experience in subscriptions. It looked a bit suspicious with the 5 rating, and some reviews stating that they changed their review after the install. If you are aiming to migrate from any other subscription app I'd think about it twice. The app may work in itself, but if you can't get it set up with your existing subscribers smoothly - then I (you'll) never know. More detail on the support given for migration:
1. They ask you for two files but don't explain how to populate or get them from your existing systems
2. The two files contain subscription and customer data in a specific format they want (problem 1 - you'd think a company trying to acquire new customers like me would put some time into understanding how to get the migration data they need - but they haven't - no one in the company knows where to get the data)
3. I've returned countless files and been told sometimes they are partially correct, and other times (amusingly) the same files are now all incorrect
4. You can ask as many questions as you like but it seems they've been told to be friendly but give no actual support. So you get friendly messages that waste your time and apologise for not being helpful. Extremely disappointing. Recommendation to Appstle - take a note from any tech startup - work on your onboarding process and make it as easy as possible. Not impossible. It seems you're investing your time in the wrong places if you want to grow and take market share from other subscription apps.

Ketosource
Reino Unido
3 months usando a aplicação
Questão respondida por Appstle Inc. 10 de fevereiro de 2022

Hi, This is Ria - the co-founder of Appstle. Sorry, you had less than a stellar experience with us. I have connected with my team, and looks like our Senior Dev is working on your migration data. I believe 90% of the migration is now complete, and there are some minor data discrepancies for which we need your advice, and have reached out to you.

Sometimes migration can get chalenging as Shopify is very specific on the data fields and formats, such as country codes and next order dates. Rest assured, our team has prioritized your migration, to make sure it is done accurately, so that your customers have a smooth transition to Appstle Subscriptions.

Regards.
Ria

Editado a 28 de setembro de 2021

Updated review Sep 28 2021
After working with the app for 2 months and with the support team, I've decided to update my review. One thing I will mention straight off the bat is that the level of support and attention went down considerably when the Appstle team got their 5 star rating. I am (still) experiencing bugs in their app and was promised a fix 3 weeks ago, but none to be found. This is after multiple emails, chats and follow-ups. I had to repeat explanations of the same issues to the support team multiple times, and there were one or two moments where something was "fixed" that wasn't a problem in the first place. Although I wanted to work together to find a solution and make this app viable for my store, the Appstle team is not meeting me halfway, so I am currently searching for a replacement app. -------------
Original Review
August 3 2021
What makes Appstle Subs so good is the support that goes along with it. There were a couple of tweaks I wanted to execute and Dharmik was a great help with that (super patient too). I will say that we are not yet live with this functionality, so we have yet to see how it works in practice, including the customer management piece of it. Will keep everyone posted on how that goes, but in the meantime, I'm satisfied.

TONE BAR コラーゲンバー for Women by Women
Japão
2 months usando a aplicação
Questão respondida por Appstle Inc. 3 de agosto de 2021

We apologize for not meeting your expectations. I have personally gone through all your tickets. Looks like we had resolved all your asks, except for billing address formatting, which is beyond our purview. Please let me know if there is anything else I can assist you with.

Regards,
Hemanth (co-founder & CTO, Appstle)

Editado a 24 de setembro de 2021

TWO WEEKS trying to get payment sorted so our existing customers can log on and manage their payment details. They are still unable to do this. Advice is repeated despite not working. Awful service, response times are pathetic.

Selaura
Reino Unido
About 2 months usando a aplicação
Questão respondida por Appstle Inc. 30 de julho de 2021

This is Ria, the cofounder of Appstle. I am sorry that you had a less than stellar experience. My co-founder and CTO, Hemanth had reached out to you about a week ago, for a call. The reason for wanting to talk is, a few things you want are beyond our app's control and we need real-time permissions from you to make changes.

Hemanth has again reached out to you for a call. We are on PST time, but are flexible with our availability based on your convenience.

Looking forward to helping you with your request.

Thank you.
Ria

22 de julho de 2021

Terrible support we are still waiting for a simple task to be done going around in circles with the support! Use recharge instead

Cali Tiger
Austrália
About 2 months usando a aplicação
Questão respondida por Appstle Inc. 22 de julho de 2021

Dear Merchant,

This is Ria, the co-founder of Appstle. I am sorry you had a less than stellar experience with our app. We were not fully clear about your ask, and my co-founder and Tech Lead reached out to you several times, to set up a call with you, to get clarity.

Please let us know a good time to connect. You can reach out to us through email or the chat widget. We are happy to jump on a call anytime.

Regards,
Ria

Editado a 6 de abril de 2023

Great support and 24/7 customer service with amazing service! The features within the app are great and so is the support

UPDATE:
Support was two faced. Really great in the beginning, but then they don't care about you. Takes multiple requests to get anything changed, long times with no response, and incorrect migration. When we migrated my customers were getting charged full price, you can see how this is not good for business. Took over a week to get this resolved with Appstle support

Googipet
Estados Unidos
27 days usando a aplicação
Questão respondida por Appstle Inc. 19 de março de 2023

Dear Merchant,

I am the Merchant Success Lead at Appstle. I sincerely apologize for failing to meet your expectations. We have gone through the issues you mentioned and ensured that those are fixed already.

I would love to personally jump in and see how I can help ensure you have a smooth experience with Appstle. Please reach out to me at hussain@appstle.com

Looking forward to connecting.

27 de julho de 2021

Great looking app - very poor support and migration. They indicate the ability to migrate from one subscription app to theirs. They are not capable of even doing 1 of the top 2 subscription apps (Recharge) in the Shopify marketplace. Communication is not great (I always have to reach out for updates), often saying they will get right back to us and nothing until I reach out 2 days later. Proof of concept seems great, but without a proper onboarding and support system the app is useless. Perhaps if you don't have a subscription app and are looking at setting one up for the first time... but that wasn't my case. After 3 weeks of trying, I'm out of time to get this to work. I'd advise finding an alternative app if you already have a subscription solution you are looking to migrate from.

Brown Bag Coffee Roasters
Canadá
21 days usando a aplicação
Questão respondida por Appstle Inc. 27 de julho de 2021

This is Ria, the co-founder of Appstle. Sorry, we were not able to help you. Our Engineers have helped 100s of merchants migrate from other solutions in the past, but as we mentioned in the email, the data you provided us with, was missing a lot of important fields such as billing interval, shipping interval, etc. Our team tried their best to fill in the missing details, but doing so for over 200 rows seemed very risky for your upcoming orders.

Hope we can work together in the future

2 de junho de 2023

It has some flaws that made it impossible for us to use it. First, it right away shows in the live version before you finished to set it up. But much worse, some things can not be translated to German and it keeps showing a page loading sign on the product page after the app was installed.

GONOSH
Alemanha
6 days usando a aplicação
Questão respondida por Appstle Inc. 2 de junho de 2023

Dear Merchant,
We are sorry you had less than a stellar experience with our store. We do support publishing widget on non-published themes. However, it’s not the default setup option as most merchants find it hard to follow. We also support widget on products in draft or unpublished stage. This way, widget won’t be visible to others.

Also, could you let us know what label is not translatable? We have stores with various languages using our app. We also reached out to you 2 days back asking if you need any help. Please give us a try again. Our support team is available 24X7 and can be reached out via our chat widget.

26 de maio de 2023

How the hell is this 4.9 stars? I tried testing this in my store. The subscription wouldn't show up until after I canceled the order. Of the two items I subscribed to, only one showed up. Maybe it's because they don't know how to process a pick-up order. They leave "null" in place when you don't enter a first name. Customer service is entirely offshored; I must assume the developers are as well.

If you want to lose orders and piss off your customers, I strongly recommend Appstle. Guess there's a reason other apps feel comfortable charging $99 for similar services.

GoldenJoe Juice Company
Estados Unidos
4 days usando a aplicação
Questão respondida por Appstle Inc. 27 de maio de 2023

Hi, this is Ria, the co-founder of Appstle. I’m addressing your points one by one

Our dev and support teams are global and are based across continents and time zones. Hence, the 24x7x365 support!

Appstle Subscriptions is currently being actively used by 15,000 plus merchants, with solid widget integration across pages. However, some stores can have lingering code from other apps which can interfere with the widget. In most cases, our highly technical support team can fix it on the spot. However, sometimes the issue can be more complicated as Appstle works in an ecosystem of other Shopify apps and not in silo. Your ticket was one such, and hence under dev review and escalated. It needed further investigation. It was less than 12 hours since you first pinged us with the ticket. In my experience it’s a highly reasonable time to investigate and get back on an issue that is caused by other app code, as we want to ensure that our solution is sustainable.

2 de maio de 2023

The free version is completely USELESS. I don't know why they even bother offering it. Every single feature of any use is not included. Waste of time.

Zeno's pet supplies
Estados Unidos
3 days usando a aplicação
Questão respondida por Appstle Inc. 2 de maio de 2023

This is a fake review, which us and a few other apps have been experiencing the past few days.

https://www.linkedin.com/posts/sweta-mohanty-9808a0a6_ecosystem-ecosystem-competition-ugcPost-7057060732160409601-L5z5?utm_source=share&utm_medium=member_ios

The review left within a minute of installation, and the language is not only insulting Appstle but also hundreds of our merchants who have benefitted so much from our free and starter plans that are there to encourage and support new and small businesses. The review has been reported to LinkedIn.