Appstle℠ Subscriptions App
Uppfyller Shopifys högsta kvalitetsstandarder när det gäller hastighet, enkelhet och värde för handlaren
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Customer support super responsive. Unlike other subscription services where they charge you $99+/month for a crappy interface and ask you to write custom CSS to make it look better (when their CSS documentation is complete BS... I'm a SWE and I have no idea which object I'm trying to modify). Appstle's customer engineer team legit changed the CSS for me in less than 1 minute.. and I'm on the free plan... Ashwin, you my boy!
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
I'm a new user and find the portal quite tricky to use but the team are so friendly and helpful I'm learning so much! Would definitely recommend for small start ups
Thank you for your kind words. Please feel free to reach out to us, if any other help is required.
Dec 10, 2023 UPDATE: STAY THE HELL AWAY. THEY JUST DOUBLE AND TRIPLE BILLED HUNDREDS OF OUR SUBSCRIPTIONS. WE HAD TO MANUALY FIND, CANCEL AND REFUND OVER 300 ORDERS AND LOST OVER A DOZEN SUBS. YES THEY OFFERED A 20% DISCOUNT AFTER APOLOGIZING. JUST A LOT OF HEADACHES. TRYING TO FIGURE OUT A MIGRATION STRATEGY...
January 9, 2023 UPDATE: Like I said before, they will pacify you, blame Shopify, tell you they opened a ticked with Shopify, and you will never hear from them again. Still have not heard from them - supposedly they opened a ticket with Shopify - but they were very quick to reply to my review update / change on Dec 5 when I dropped them to 1 star.
December 5, 2022 UPDATE: After approximately 16 months of using the app, I am changing my rating just because of lack of support. Support has really gone so downhill over the last 6-9 months, it is sad!!! Changing my 5-star review to 1 star because response time has become unacceptable. I was probably one of their first 100 customers. I have over 4000 subscriptions and have been very patient but really their support has become an issue. It's not just "growing pains" anymore - they will pacify you and/or blame Shopify until you're blue in the face - to the point where you just give up and try to find a workaround.
Dear Merchant,
As we shared the error, it's coming while invoking Shopify API. We are filing a partner ticket but until then, we can't do anything about it. We are not seeing that issue with any other store, hence we will need to consult with Shopify on it.
Regards,
Ria
Very helpful and responsive customer service. Really like this app - very powerful and a useful upsell feature.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
The team was very helpful with the setup. They helped me with all the questions, and finally help me to make sure it was working doing the necessary changes themselves.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth. :)
Easy to install. This app support offers great service, very responsive team. I got answers very fast.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
I've had Appstle for a few weeks now and so far it has had every feature I would need. There is a small lack of accessibility to customization, however, anytime I've wanted something customized or changed and the customization feature wasn't an option, Appstle's support team is quick to respond and has solved every problem I've faced. The upgrades monthly are very affordable comparatively. I'll be using this app for the foreseeable future.
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
Had a good experience with the engineers who helped fix an ongoing issue with my products not being able to be added to basket. Not great experience losing sales but good engineer support and super quick fix
Dear Merchant,
This is Ria, the co-founder of Appstle. Thank you for your feedback. Regarding the issue you faced, it was due to 'app embed' being enabled when a theme update happened. Whenever app embed is enabled for any app, it becomes Shopify's responsibility to inject the code into the theme and ensure that the widget is published. So, when a store theme is changed by the merchant or is updated by the theme developer, the widget can stop working because of the mismatch between the app's selector (code) that Shopify injects into your store, and the selector needed to work with the updated theme. In your case, when the mismatch happened, our team manually updated the selector to the correct, unique and clean one, to have the widget appear again.
Because Shopify injects the code for all embedded apps directly, it is outside our app's (or any other Shopify app's) scope to automatically intervene It will need to be done manually. The only way to prevent this mismatch completely, is to switch off the app embed toggle. Our team has shared the necessary screenshot. Please feel free to reach out at ria@appstle.com if you have any other questions.
I had a problem with the app but the customer service was great! They were quick and responsive and also helped solve the problems in a matter of minutes.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve!
I used this app for monthly subscriptions in our store and it's one of the best out there with amazing costumer service.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.