Recensioner (3 717)
Förfina
-
Efter omdömen
Great support and great communication!
I really love this app and the person that helped me in chat was very helpful! Thank you!
Thanks a lot for your kind words. We will make sure to keep up this great work for our customers.
This app is just what I was looking for and had a ton of 5-star reviews so we're trying it. The customer service has, so far, been very quick to respond and very helpful. I'm looking forward to using this app for our subscription orders!
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
We needed a subscription option and in less than 15 minutes I had it configured and working, plus the team had customised the look to fit ours. Excellent product
Glad we were able to help you :)
Very good app, unfortunately I couldn't use it for stripe payments because I don't have shopify payments enabled. The support is very good.
We are glad to hear that you are satisfied with our support. Unfortunately, the payment method is a requirement from Shopify. Shopify does not currently support Stripe for subscriptions, but as per their roadmap, it is expected to be released by the end of Q4 of 2021.
Here is the link for that - https://shopify.dev/concepts/apps/subscription-apps#known-limitations
Feel free to reach out if you need help with anything else.
Thanks,
Appstle Subscriptions Team
don't recommend and customer service is pretty clueless. I installed the app and it wasn't working, the radio buttons were NOT showing up on the product page, so a user could not check what frequency they wanted, and couldn't add it to their cart. I messaged customer service, and the first person said that the shopify theme was overriding the radio buttons and would look into it. Two hours later, no thing, then i messaged again and a new person came on. They had the audacity to tell me it wasn't their app widget and they couldn't do anything about it. They don't even know what their own widget looks like. I showed them proof again it was definitely theirs (it was the only subscription app I had installed, was a new store). Again they said the same thing, it's not their app widget, and they couldn't help. Wow! pretty bad customer service.
Dear Merchant,
We apologize for the inconvenience you faced with our app. As explained in the loom videos, the issue you encountered with the radio buttons was related to the widget that was being rendered from your own theme. I am glad we were able to align and get that sorted eventually. We are super glad to have you continue with us!
We should have been faster with the support, and I sincerely regret the experience you received from the first representative. We have put them back on training, to ensure we don’t have any gaps in our service and to meet the high bar we have set for ourselves.
Please feel free to reach out if you have any further questions or concerns.
I used this app to try and help me set up a subscription based systeme for a product we are selling. I was really unsure how to do what I was looking to do (it wasn't that challenging I am just nervous and was looking for support). The support I received was awesome, Hussain took SUCH care of me. i will say that for what I was looking to do, it has a work-around for two different pricing subscription options, but doesn't inherently offer, so if you're looking to offer two different prices, it can do it, just not necessarily built into the app itself. But like, for a free option compared to a lot of others (which are QUITE expensive in lots of cases), can't really say I'm upset.
Hello,
We are glad to receive such motivating words from you. Regarding your request for separate subscription pricing options, we are unable to offer that as a built-in option, as Shopify rules and setup (applicable to all apps) require the base price of the product to apply for all recurring orders.
We really hope that the two workarounds I suggested during our conversation (first - creating separate product listings, and/or second - using Appstle Subscriptions to provide discounts for multiple subscription frequencies of the same selling plan) will enable you to achieve the output you are looking for.
Please feel free to ping if we can help with anything else.
i have just begun using this app. It doesn't offer all the fearures i need but I have made a workaround to achieve what i need
Hi,
Thankyou for the feedback. We are glad to hear that the workarounds worked for your use case. Since the time of the review, we have added a lot of new and exciting features to the app. Please let us know if there is anything else you require for a smooth subscriptions journey. You can reach out to us anytime at support@appstle.com. We are available 24x7x365.
Best,
Appstle Team
We will be using this app to provide our customers with an Interest free way to pay for goods over a 10 month period. A few workaround needed but with some great help from Junaid We are almost there.
Thank you for your kind words. Please feel free to reach out to us if any other help is required.
I have just installed this app and had a good support chat. I am looking forward to seeing how it works once I get the set-up completed.
I haven't used this app yet, so I can't say how great it works or how it serves my business. The customer support has been good so far