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These guys are absolutely fantastic. Sometimes I can't sleep because I wear so many hats as we build out our company and I start a chat with them at 2:30 AM. They are always there and will work with me for hours on the littlest projects. These little projects seem so unnecessary to some but as a professional entrepreneur we know they're extremely important! Thanks Appstle, you guys are the best
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
It works well and the chat tech support is great!
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
The customer support is outstanding as well. Whenever I encountered a hiccup or had a question, the support team was prompt and helpful in their responses. They went above and beyond to ensure I had a smooth experience.
One feature I particularly appreciate is the customization options. Appstle allows you to tailor configurations to your specific needs, ensuring that you have control over your apps without being overwhelmed by technical jargon.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
This app is a cinch to install. It walks you step by step. I had trouble with the widget not installing on my product page due to my theme, so I contacted support via their chat. Annie immediately took over my website and not only installed my widget, but asked if she could customize the widget to match the look and feel of my shop. It looks wonderful! I couldn't be happier. I highly recommend this app...the customer service is 5+ stars.
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
Great and fast supper!
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth.
They are always quick to respond and they are always superfast and efficient when they fix my issues.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
This app seems to have it all, great integration as well as customer service. Definitely recommended
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
I love how easy it was to set up. Customer service is amazing.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
Great app with great support. I recommend using this app over the other sub apps as its so easy to use.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
The app itself seems great. The service and support is not.
When going through the migration process we dealt with OVER 15 DIFFERENT PEOPLE via an email string that could wrap around the earth, and it became very confusing and frustrating. Emails were ignored when I was asking for things to be confirmed and one, they would just not respond. It took far longer to set up than anticipated and the process was not communicated well at all.
They made our system live, before we had even configured (or knew we had to configure) the shipping settings. That to me was an absolute NO - and should never have happened. They then advised that having more than 1 option for a shipping profile was not possible, so we had to change our entire shipping structure to suit this system.
I've since asked for information on a button within the app and how long a link lasts before expiring on our customers.. and have been told to ask shopify (even though they could understand the answer to advise THEIR customer, they choose not to, and send me to ask shopify after waiting 1 hour for a reply on chat from them).
The service is not where it needs to be at all. We trust people with our customers and our businesses and livelihoods... and so if we continue to have issues like this, Appstle will be removed and we won't use it.
I am the CTO of Appstle. I am sorry you had less than stellar experience with us. Regarding your recent issue about payment link expiration, it was brought to our attention for the first time. Hence we weren't aware of the expiration time. It has been asked by other Shopify app partner members as well in the community. https://community.shopify.com/c/shopify-apps/about-the-cause-of-the-expiration-of-the-link-button-in-the/td-p/2118565.
As for the response delays I am trying to get to the bottom of the issue. At Appstle, we take customer support very seriously and strive to provide hands-on 24x7 support - 365 days. I will ensure the hiccups you saw in the past won't happen again. I apologize again for the inconvenience.