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I haven't used this app yet, so I can't say how great it works or how it serves my business. The customer support has been good so far
the integration support is flawless, now it's trying to configure it for our needs but the interface is clean and the integration is dummy-proof.
I have just installed this plugin and so far the customer support has been exceptional. They have been quick to reply back to my queries with screenshots to help visualise their explanations.
Terrible experience and I only installed it, nothing else. I quickly realised it was far too complicated for my needs, so uninstalled and removed the code snippets (yes, uninstalling still leaves code behind). I still have code which Appistle are blaming on Shopify, Shopify put a request into PayPal when I installed the app, asking for recurrent payments to be approved (they weren't by the way), so now I have a permanent message from PayPal about this on my Shopify dashboard. I just want this code removed and the absolute mess sorting out. Shopify are currently trying to sort the mess out for me, which absolutely is not their job when it comes to apps. Unless you 100% want to use the app, and are not just trying it out with their 10 day trial, I would not even entertain it. I know I'm going to get replies from them 'reaching out' and wanting to chat, but the numerous emails back and forth haven't sorted anything so far.
Dear Merchant,
I am the CTO of Appstle. I am sorry you had less than stellar experience with us. I have personally gone over your issues. Let me go over it one by one.
1) Paypal Messaging: Anytime you would install a subscription app, and if your Paypal payment processor isn't configured correctly for Subscription, Shopify would show you this message. It's for your convenience. It's Shopify's way of letting you know that Payment processor isn't ready for Subscription purchase.
2) Shipping - General Profile: Again, if you have a subscription app installed, Shopify lets you know what Shipping profile was used for the order. The reason being, for subscription orders, you can use a different shipping profile if you want to. Hence, it's for your convenience. It's not a bug or anything like that.
3) Left over snippet: We use Shopify recommended App Embed block approach. This gives the merchant the ability to add/remove our code by enabling/disabling app extension in the theme. There are a few things I can see with the code you pointed out. It's commented. That means, it's disabled and it can't do any harm. If you are using any caching app/tool, it may be trying to add our snippet even though the extension is disabled. However, since the extension is disabled, Shopify is complaining about the fact that it can't find our extension. Again, it won't cause any issue. But more importantly, we are not adding that code. You can check with Shopify. The snippet is added by Shopify.
Thanks,
Hemant
Very clean and fairly easy to understand. Great support, the developer replied in 5 minutes. The pricing plan also seems reasonable.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve!
Great service! Awesome app. Nadeem even proactively asked if they could give me suggestions on how to improve the appearance of the widget. 5 star experience.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
The support here is the best I've ever had with an app on the Shopify App Store. They are fast and friendly - most importantly they help you solve the issue and get back up and running quickly.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth. :)
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.