Appstle℠ Subscriptions App

great fast support easy to use and setup

super prompt replies from kate on the merchant success team, appreciate the help!

Extremely helpful customer support! Was able to quickly assist me in getting my vision of what I wanted my subscription plan to look like happen!

UPDATE 12/28/23: A few weeks ago, a code change was rolled out and broke so many things in our configuration. We are now dealing with mess after mess after mess. Every day something new is broken. These developers roll out code changes without taking into account and testing what will happen to existing configurations. At this point, we are going to have to find another subscription app. So upset we spent so much time building out this app.

UPDATE: Have been live for over a month and have been very pleased so far. The team is always quick to help us with any issues we run into and our customers have been very happy with the customer portal compared to our previous subscription app. It took a bit to get it fully configured how we wanted it to and understand all of the settings. But now that we are up and running, 5 stars.

UPDATE: One of the Appstle developers got on a video call with me and it was determined that another app in my theme was causing this to happen and not Appstle. Updating my review from 3 stars to 4 because we are still working on some bugs with the Build A Box feature, but they are always very responsive and the app has a lot of potential if we can just get it all configured the way we need for our use case.

There is no doubt that for the price, this app has the most amount of features for subscriptions. Lots of different ways you can configure it. However a big warning here…we have this app turned off and have had 3 customers forced into a subscription without signing up for one. While this is only about 2% of our orders during the timeframe, these customers were livid and thought we were scamming them. The customer support team is always quick to respond, but after a week on this particular issue they determined that my screenshot that I showed them of it happening (yes, I was able to recreate it myself) was a “misunderstanding” and nothing is wrong. In my testing I have determined that the only fool proof way is duplicating products to have one product be in the Build A Box and the original product be the one-time product. Otherwise you run the risk of customers getting forced into a subscription without choosing one. And if you have the app turned off in your theme, that means nothing…beware that there is a chance customers will be forced into a subscription even when you have it turned off.

Great customer service, available within a minutes and always tries to provide something extra

Amazing customer service. Mark was very helpful and dealt with all of my concerns quickly and effectively. Would recommend the app just based on that.

Appstle is a great solution to drive sustainable, predictable and reliable cash flows. The solutions are relevant, cutting-edge and revolutionary.

The support from champions like Nandita, Mohammed Awais, and Josh Iglesias is remarkable.

We did a live chat with Nandita and she went out of her way to understand our needs and appropriately solution them. She then arranged for a follow-up call with Mohammed Awais, who, like Nandita, went out of his way to ensure that every request was honored!

As you'd expect, Appstle has many customers; however, Nandita, Josh and Mohammed Awais made us feel like their only customer!

We would strongly recommend Appstle to any Entrepreneur of any size business.

Been using Appstle for a few months now and going great Nancy has been a great help!

Had Hannah help me set up a subscription. Responded in less than a minute. Got it all working and offered some extra advice to make the widget look better. Fantastic service.
Thank you Hannah

The customer service is one of the best I've come across in retail or tech. Quick to respond on chat box, not an automated bot, and proactive in suggesting changes to customer facing features. Thanks to Magnus especially!