• 96% 的評分為 5 顆星
  • 3% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 1% 的評分為 1 顆星

My company has been using this app since September 2022. In that time, our experience has been awful. Do not be fooled by the many 5 star reviews. We went with this app because of the "excellent reviews".

Here are the reasons why you shouldn't go with this app:
The support team is completely uneducated on the app and could not help me with any issues I brought up from the start. We switched from WooCommerece to Shopify and Appstle promised that we could transfer our previous subscriptions over. The process was on-going even after launching our Shopify site. The support team kept telling us different things and promising a quick turn around, none of which happened.

Additionally, the company behind the app is incredibly dishonest about what the app can do and how much it costs. And to make matters worse, the company frequently makes changes to the app without any warning. These changes often break the app, leaving users like myself frustrated and unable to operate our businesses effectively. It's incredibly frustrating to have to constantly worry about whether or not the app will work the way it's supposed to.

They recently changed what customization you have control of based on what tier you pay for without telling us. So our widget broke and lost all of our branding. When I contacted support, they asked if we had made any changes to the widget and they didn't understand what "branding" is. I had to dig around the app to discover that they had made this change. Now they want us to pay 3 times what we are currently paying them on a monthly basis.

Lastly, the app has a horrid UI/UX design. The layout is confusing and difficult to navigate, and the overall user experience is not enjoyable. It feels like the developers put little thought into making the app user-friendly, which is unacceptable given the high cost of the subscription.

Overall, I would not recommend this app to anyone. It's not worth the headache and hassle that comes with it. These are just a few issues we have had over the last 6 months, the list is a lot longer. Save your money and look for a better option elsewhere.

CLN&DRTY Natural Skincare
使用應用程式 7個月
Appstle Inc. 已回覆 2023年3月13日

Dear Merchant,

I am the co-founder of Appstle. I am sorry to hear that your experience with us hasn’t been great. I went through your tickets. Addressing the main one, in Shopify, whenever a product is deleted/recreated or a variant is updated, a new variant ID will be created. Hence the variants from your old contracts will not be present on Shopify. It will need to be updated. This would be true on any other app as well. However, we do have automation triggers for that at Appstle.

On the Migration front, we were restricted by the data we got - as in, it had missing pieces that were critical for a seamless transition from the competition app. That is why we had to go back and forth with you. It’s unfortunately not possible to speed up the migration if the data isn’t right.

I would love to personally jump in and see how I can help ensure you have a smooth move from WooCommerce and address any other doubts you may have. Skincare is one of the niches of Appstle, and we have hundreds of skincare category merchants who are very happy with us. I would love to jump on a call to ensure that you are one of them. Please reach out to me at ria@appstle.com


We have made improvements in our UI/UX and made it easier and more intuitive for merchants to update settings. Just look at our more recent reviews! We would like you to give us another try and let us know what you think of our new onboarding flow.


What a nightmare!!!! We installed this app, and noticed a MAJOR DROP in sales only to find out that it had broken our entire /cart page!!! No one was able to checkout until we caught the problem! Whether or not someone had purchased a subscription, they were not allowed to checkout - it would take them to the /cart page where a loading icon would just rotate for hours on end. As a quick fix, we had to put up a pop-up cart that would allow for checkouts. Not only was this the worst experience we've ever had with an app, but all their instructions on how to setup the subscription were wrong. Support would tell me to do things and test orders that didn't end up working the way we wanted them to. Those test orders also went towards our monthly limit!! Not only did we not have a cart page active, terrible support, and a major headache, we had to pay for it all!!

Thompson Ferrier
使用應用程式 7天
Appstle Inc. 已回覆 2023年5月15日

Dear Merchant,

I am the CTO of Appstle. I am sorry you had less than stellar experience with us. The cart widget doesn't work out of the box for all themes. That's why we have a note in the portal to reach out in case it doesn't work. All the other issues are already taken care of. There was a high surge of merchant chats at that point of time, hence it took us some time to reply.


This app is like a constantly ticking time bomb. All their app changes are done in real time, so your customers will have a front-row seat to some real messy changes until the developers finally get it right. Which they rarely do, because aside from a very reckless, sluggish team of developers, they have no marketer or designer to explain to them what a good customer journey is. So it falls upon us to try to explain to them things such as why not having quantity selectors in a build-a-box and forcing the customers to go in and out of every individual item just to add them to a pseudo-cart only to then proceed to a real one is a terrible customer journey. The app’s architecture and design are a total mess. You have the regular subscription plan, normally you can choose a build-a-box option, but here, you have to stack that option on top of an existing plan, and for some reason you can enter a discount in both places. And here where it gets even messier: if you enter the discount in the subscription plan, it's built into the price, but you can't have a compare price, and if you enter it in the build-a-box extension, it's entered at the checkout as a discount code. And to make matters even worse, any product added into the build-a-box will forcefully have its own subscription widget, and the only way around it is to disable ALL widgets everywhere. As for their recklessness, here are a few examples: - overriding basic Shopify css elements (your visa, mastercard and other payment logos suddenly line up vertically)
- when I tell them about that, they go ahead and ADD more messy code to override the code that’s overriding Shopify’s default
- whenever they add a new element, there’s no translation field for it, so if your shop runs in another language, expect English words to always pop up randomly.
- subscription widgets aren’t automatically enabled for collections, and there’s no install repository where you can get the code and do it yourself immediately, you have to wait for their team to send you that snippet. (and the response time and/or useful feedback drops dramatically once your trial period ends.)
- and when I did get the code it was in broken HTML, so I am thankful I told them to send that to me and not have them run that on our store somewhere. - as mentioned above, all the live changes done without informing us and us having a ‘code red’ every single time. - irresponsible, misinformed feedback: even questions such as “do your subscription + loyalty discounts stack up or are they multiplied by one another?” don’t get a correct answer and you literally have to run the math for them to show their answer didn’t make sense. I could go on and on… In short: unintuitive, unreliable and extremely time-consuming.

Pumpkin Organics
使用應用程式 9個月
Appstle Inc. 已回覆 2022年9月21日


My name is Logan and I'm the Director of Product here at Appstle. Your team has obviously had an bad experience with us and I want to see how I can help. First I want to address some of the points in your review.
Our team is working very hard to build out all of the functionality merchants need from us. In the past sometimes we have done this too fast and released features a bit early. Clearly this has created a negative experience for your team. While we do want to continue releasing new features and support our merchants needs, we have made some changes to the way we release features.

1. Our team now announces new updates to all merchants from our dashboard. Features that will change existing experiences will not be enabled by default, and will be fully merchant controled.

2. To improve user experience I have joined the Appstle team, coming from leading ecommerce at a North American Shopify Plus brand. We have made several recent user experience hires as well to address the exact points you made above. Expect to see some massive user experience improvements coming to the app shortly :)

3. We have reviewed the bugs mentioned in this review. Most have been resolved or are in the process of being resolved as a top priority. I'd love to make sure we can address all of your concerns in detail however.

We're building fast and learning along the way. One thing is for certain though, our merchants expect best in class user experience and stability. We are absolutely determined to deliver that. If you'd like we can get on a call together and discuss how we can create the perfect experience for you. I'd like to offer that I will handle your requests personally.

We are releasing an updated, significantly improved version of our build-a-box in the coming days. We need merchants like yourself to provide feedback so that we are absolutely certain we are providing the best experience possible. If you'd like to get on a call and discuss how we can implement a much improved build-a-box experience, and implement your suggestions, I'd be happy to do so. Send me an email at logan@appstle.com and I'll be happy to help.

On behalf on the entire team (they have all read your review) we apologize for the experience you've had with us so far. We'd be over the moon to turn it around for you.




don't recommend and customer service is pretty clueless. I installed the app and it wasn't working, the radio buttons were NOT showing up on the product page, so a user could not check what frequency they wanted, and couldn't add it to their cart. I messaged customer service, and the first person said that the shopify theme was overriding the radio buttons and would look into it. Two hours later, no thing, then i messaged again and a new person came on. They had the audacity to tell me it wasn't their app widget and they couldn't do anything about it. They don't even know what their own widget looks like. I showed them proof again it was definitely theirs (it was the only subscription app I had installed, was a new store). Again they said the same thing, it's not their app widget, and they couldn't help. Wow! pretty bad customer service.

Mr. Black
使用應用程式 大約5小時
Appstle Inc. 已回覆 2023年8月26日

Dear Merchant,

We apologize for the inconvenience you faced with our app. As explained in the loom videos, the issue you encountered with the radio buttons was related to the widget that was being rendered from your own theme. I am glad we were able to align and get that sorted eventually. We are super glad to have you continue with us!

We should have been faster with the support, and I sincerely regret the experience you received from the first representative. We have put them back on training, to ensure we don’t have any gaps in our service and to meet the high bar we have set for ourselves.

Please feel free to reach out if you have any further questions or concerns.


It's been extremely frustrating working with Appstle as our subscription management app. We've been trying to fix all issues and talk to the developers, but things don't improve, they don't really take their time to understand what we are asking, and what is not asking and work towards answering or fixing them.

Sometimes they answer by saying they don't have a certain feature and in fact, they do, their customer service just doesn't know it. The only reason we haven't left Appstle is that every time we change a subscription app it affects OUR customers' experience and we don't want to cause another friction with them until we find a better app/solution.

I would NOT recommend purchasing/adding this app to your Shopify store, and if you have one to recommend to us, please do, we'd really appreciate it.

Ortaliza Urban Farms
使用應用程式 11個月
Appstle Inc. 已回覆 2023年3月15日

Dear Merchant,

This is the co-founder and CTO of Appstle. I sincerely apologize for failing to meet your expectations. I have sent you a detailed email. Hopefully, we can address all your requirements by end of the week.

Looking forward to connecting.


I really am so confused as to how this app has so many reviews. I switched over from recharge to Appstle thinking I could save a few bucks but this app has lost me thousands of dollars. Their platform is outdated and very limited. They also failed to transfer over 100 of my recharge customers and their customer support doesn't seem to care. The customer portal for my customers also doesn't connect and is very limited. You are also unable to set up influencers on a free box without a card on file or jumping through major hoops and it can not be reoccurring. If you sell a monthly subscription box, do NOT GET THIS APP!!! STAY AWAY!! If you sell single products on a subscription then this app should work fine.

But it's been a massive headache, they failed to take my recharge transfer seriously and I have been losing money every month with constant errors to my customers that were transferred and not transferred correctly and even simple things and users not being able to login to their portal to update their shipping address.

STAY AWAY! Not worth saving money. These reviews have to be fake. Their customer support is all outsourced from India.

Chasin' Unicorns
使用應用程式 5個月

Had to remove the app, installed it for about 1 hour, try to fix a shipping issue (the product was for $0 of shipping in shopify, but the app added a shipping cost of $12 for no reason). Impossible to reach anyone from the US or Canada via customer service, all coming from India. Their english was really bad, and not only did they not solve the issue, but made everything worse. There's so many apps for subscription our there, do yourself a service a choose another. At least you might have a shot at minimally good customer service, and not too many is

使用應用程式 1年多
Appstle Inc. 已回覆 2023年8月29日

Hello. This is Ria, the co-founder of Appstle. I went through your chats with the team. As our Merchant Success Engineer as well as her Manager mentioned in the chats and the custom video guide that she made for your store, your shipping rate was coming from your Shopify shipping profile itself. In fact, that’s why the one-time purchase shipping price and subscription shipping price was exactly the same. Since your one time purchase shipping was $12, for order values below a certain threshold, the same applied to subscriptions too. Let me assure you that no other Shopify native or Shopify compatible subscription app would be able to help you here, unless the shipping profile is created on the app side (which the Manager explained in the video she made).
I went over the loom my teammate shared and it was very well-explanatory. And no, shipping on checkout page is not calculated based on IP address. It’s based on the shipping address you enter.
As for the location of the team, we are a California based company HQed in Menlo Park. We provide 24x7 support for merchants by having support team across geographies and timezones. Since, your ticket came in at 8 PM PST (outside work hours in the California), it was handled by our team in Asia. I personally did not see any communication or language issues in your chat or video, as our entire team across geographies are native English speakers.
Please dont hesitate to reach out to us at support@appstle.com if you have any other questions.In fact, I am sharing it here so that others can decide it on their own. And no, shipping on checkout page is not calculated based on IP address. It’s based on the shipping address you enter.


Terrible experience and I only installed it, nothing else. I quickly realised it was far too complicated for my needs, so uninstalled and removed the code snippets (yes, uninstalling still leaves code behind). I still have code which Appistle are blaming on Shopify, Shopify put a request into PayPal when I installed the app, asking for recurrent payments to be approved (they weren't by the way), so now I have a permanent message from PayPal about this on my Shopify dashboard. I just want this code removed and the absolute mess sorting out. Shopify are currently trying to sort the mess out for me, which absolutely is not their job when it comes to apps. Unless you 100% want to use the app, and are not just trying it out with their 10 day trial, I would not even entertain it. I know I'm going to get replies from them 'reaching out' and wanting to chat, but the numerous emails back and forth haven't sorted anything so far.

HowCurious? Ltd
使用應用程式 25分鐘
Appstle Inc. 已回覆 2023年4月25日

Dear Merchant,

I am the CTO of Appstle. I am sorry you had less than stellar experience with us. I have personally gone over your issues. Let me go over it one by one.

1) Paypal Messaging: Anytime you would install a subscription app, and if your Paypal payment processor isn't configured correctly for Subscription, Shopify would show you this message. It's for your convenience. It's Shopify's way of letting you know that Payment processor isn't ready for Subscription purchase.

2) Shipping - General Profile: Again, if you have a subscription app installed, Shopify lets you know what Shipping profile was used for the order. The reason being, for subscription orders, you can use a different shipping profile if you want to. Hence, it's for your convenience. It's not a bug or anything like that.

3) Left over snippet: We use Shopify recommended App Embed block approach. This gives the merchant the ability to add/remove our code by enabling/disabling app extension in the theme. There are a few things I can see with the code you pointed out. It's commented. That means, it's disabled and it can't do any harm. If you are using any caching app/tool, it may be trying to add our snippet even though the extension is disabled. However, since the extension is disabled, Shopify is complaining about the fact that it can't find our extension. Again, it won't cause any issue. But more importantly, we are not adding that code. You can check with Shopify. The snippet is added by Shopify.




Great support and 24/7 customer service with amazing service! The features within the app are great and so is the support

Support was two faced. Really great in the beginning, but then they don't care about you. Takes multiple requests to get anything changed, long times with no response, and incorrect migration. When we migrated my customers were getting charged full price, you can see how this is not good for business. Took over a week to get this resolved with Appstle support

使用應用程式 27天
Appstle Inc. 已回覆 2023年3月19日

Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.


How the hell is this 4.9 stars? I tried testing this in my store. The subscription wouldn't show up until after I canceled the order. Of the two items I subscribed to, only one showed up. Maybe it's because they don't know how to process a pick-up order. They leave "null" in place when you don't enter a first name. Customer service is entirely offshored; I must assume the developers are as well.

If you want to lose orders and piss off your customers, I strongly recommend Appstle. Guess there's a reason other apps feel comfortable charging $99 for similar services.

GoldenJoe Juice Company
使用應用程式 4天
Appstle Inc. 已回覆 2023年5月27日

Hi, this is Ria, the co-founder of Appstle. I’m addressing your points one by one

Our dev and support teams are global and are based across continents and time zones. Hence, the 24x7x365 support!

Appstle Subscriptions is currently being actively used by 15,000 plus merchants, with solid widget integration across pages. However, some stores can have lingering code from other apps which can interfere with the widget. In most cases, our highly technical support team can fix it on the spot. However, sometimes the issue can be more complicated as Appstle works in an ecosystem of other Shopify apps and not in silo. Your ticket was one such, and hence under dev review and escalated. It needed further investigation. It was less than 12 hours since you first pinged us with the ticket. In my experience it’s a highly reasonable time to investigate and get back on an issue that is caused by other app code, as we want to ensure that our solution is sustainable.