Appstle℠ Subscriptions

The team is extremely responsive and helpful, which is the most important thing. The app needs better front-end customizability for styling and more accommodation for products that are digital or SaaS subscriptions. The app is tailored to physical goods. They also need better integration with klaviyo or more documentation on how to design your own transactional emails outside appstle. If you don't know HTML it is very difficult to design your own emails outside of the Appstle email editor (which is very limited), and still be able to use unique customer variables for transactional emails.

I have already recommended Appstle to a couple others who are looking for a subscription-type app, and also generally in one of my ecommerce groups. The customer support is 1000%; they are helpful and quick. I feel they go above and beyond. The only reason I didn't rate it 5 stars is because I would prefer that some of the universal settings be customizable at the product level. I have several ideas of memberships and subscriptions for my shop that are quite varied and I have to think about how to set up the settings so that it applies to any kind of product.

Pretty easy integration, Had an issue with a customer having a broken 'Manage Subscription" link, they fixed it. Then had a link that expired, learned Shopify has a 7 day expiration day for links. Now I have to help customers create an account on my site so they can always access their subscriptions. Seem convoluted but appstle tech support was good. 5 Month Update- Customer Service is a highlight of their company, great support!

I am just in the process of setting up the subscription options on my site and was unsure about a few things - the customer service chat was very helpful in answering my questions and confirming details about shipping options, billing and order automation on the Shopify side. I am excited to see how customers respond to this new purchasing option!

the integration support is flawless, now it's trying to configure it for our needs but the interface is clean and the integration is dummy-proof.

very good app. i've been recommending to some friends and even when its free, the app is able to perform well and able to help my business tremendously.

I'm very new to the app so not a lot to say as yet. But so far it is fulfilling what I need. I do think some of the set up docs could be a little clearer. But the support chat was extremely helpful and really went above and beyond my expectations. Really looking forward to using this app to help grow my business :)

We struggled with the set up but the support has been great and the subscriptions are now working really well

I used this app to try and help me set up a subscription based systeme for a product we are selling. I was really unsure how to do what I was looking to do (it wasn't that challenging I am just nervous and was looking for support). The support I received was awesome, Hussain took SUCH care of me. i will say that for what I was looking to do, it has a work-around for two different pricing subscription options, but doesn't inherently offer, so if you're looking to offer two different prices, it can do it, just not necessarily built into the app itself. But like, for a free option compared to a lot of others (which are QUITE expensive in lots of cases), can't really say I'm upset.

Update: resolved the issue the next day, so appears to all be working now - still think it'd be much better with more documentation, but no problems any longer. :) I want to like this app, but the support is fairly slow - to be fair, it's only been 1/2 a day, but when the app isn't working, that's a long time. And the app just doesn't work. I think it's because it's poorly coded, although I've only spent an hour or so digging into the JS. For example, it has trouble locating all the buy boxes on the page in order to actually add the subscription options, despite selecting them by class. I'd be ok with slow or no support if there were good documentation, but alas, that's also not the case. I'll revise the review if someone gets back to us and fixes the issues, but we just keep getting the same response that they have to "escalate" every issue and don't have a timeframe for getting back to us.