Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly design and customizable subscription features, including a customer portal and a Build A Box feature. Many have noted its effectiveness in boosting sales and customer loyalty. The support team is praised for their 24/7 availability and efficient problem-solving. The app is also considered affordable for small businesses, offering a free plan up to $500 in monthly subscriptions without transaction fees. However, some merchants have reported issues with the analytics section.

October 25, 2023

They are always quick to respond and they are always superfast and efficient when they fix my issues.

Drink Melo
United States
9 months using the app
Appstle Inc. replied October 27, 2023

Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)

July 12, 2023

We migrated from ReCharge. This app is much better considering the price difference. But I will warn you that the actual migration process was not straight forward.

For migration - the devil is in the detail so I would recommend doing your DD here before undertaking the challenge. Appstle have a great support team so we were able to get the migration completed, but it took much longer than expected.

I suggest this to try and help you migrate: the best solution was to 1) completely DISABLE your ReCharge subscriptions for a few days (so customers cannot make any changes), 2) then complete migrating across all of the data, 3) and then ENABLE on Appstle (after testing/UAT). First we tried to migrate while ReCharge was still active (which meant customers constantly updating their subscriptions), so the data in each platform was never in sync.

@Appstle team - there is a big opportunity for improvement with the migration process.

In terms of ongoing support it has been excellent. Always fast communication and they make bespoke customisations for us as required.

It has a lot of features already built in, so most of the things you can think of are ready to go. If you want a feature that is not currently offered, it goes into a production backlog whereby users can vote for the new features to be developed.

I would definitely recommend this app if you're running a subscription offering in your business.

Special mention to Annie, Momna, and Maryum who are always excellent tech support.

Two Dudes
New Zealand
4 months using the app
Appstle Inc. replied July 13, 2023

Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.

October 25, 2023

I love how easy it was to set up. Customer service is amazing.

CoolPooBags
United States
2 months using the app
Appstle Inc. replied October 26, 2023

Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)

October 13, 2023

Mona was fantastic to deal with! quick response and went above and beyond. suggested another function i didn't know of and improved the site for me!
Will happily deal with Mona again.

POSSIM Supplement
Japan
4 months using the app
Appstle Inc. replied October 14, 2023

Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.

October 7, 2023

It's always a pleasure to contact with the team of Appstle Subscriptions App, they are so good guiding you, they will resolve every question that you have about their app. Thank you so much!!

unbocau
Spain
6 months using the app
Appstle Inc. replied October 8, 2023

Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.

September 16, 2023

There is no better app. This app is very user-friendly; if you are stumped and need help, someone will always help you via chat. It's not an automated ask 15 questions before you speak to someone; it goes directly to help.
I needed help twice, and each time, I was impressed with the customer service and the result. I am on the basic plan, and they treat me like a valuable customer, solving all my problems and answering all my questions. As soon as I am capped on subscriptions, I will be upgrading. The customer service alone is 10/10. You can not go wrong with Appstle.

Thecookiedate
Canada
2 months using the app
Appstle Inc. replied September 17, 2023

Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.

February 12, 2024

Great experience!!!

Penguin Local
United Kingdom
37 minutes using the app
Appstle Inc. replied February 14, 2024

Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve

November 28, 2023

Excellent customer service

Legology
United Kingdom
21 days using the app
Appstle Inc. replied November 29, 2023

Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.

October 24, 2023

best app, simple to use, not a website difficult. and most important the costumer support is very helpful and they answer just in 1 minute. highly recommended! my costumer support was mia!

KB Advance Consulting INC.
Canada
13 days using the app
Appstle Inc. replied October 26, 2023

Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)

July 14, 2023

If I could give them more than 5 stars I would. For years I've been limping along with subscription apps that ALMOST did what I wanted, and every couple of years I'd look around to see if anything new was available. Another business owner told me about Appstle and she was right. The search is over. Appstle is perfect!

It has so many options for different types of subscription schedules, a gorgeous dashboard for my customers - clean, simple, easy to navigate and VERY easy to customize with exactly the info and options I want them to have access to.

And the customer service is amazing! I've NEVER encountered this level of help before. I had to migrate a group of subscribers once before (with another company) and it was a disaster. They realized (after I deleted all the subscriptions) that a migration wasn't possible and I had to ask all my subscribers to resubscribe. That was NOT an experience I wanted to repeat, so I had a million questions for the folks at Appstle and they were so incredibly patient answering them all. Mine was a fairly complex migration because I was also changing the payment schedule from every 30 days to everyone being charged on the same day (which is another fabulous feature Appstle offers) and they basically did the entire migration for me. It worked flawlessly!

I'm a creative business owner - not a web developer - with an online business for fifteen years, and I've encountered so many situations where tech support people are either really condescending or really impatient when I don't understand the tech jargon. Over the course of the migration process I worked with several different people at Appstle and every single one of them was polite, patient, helpful and KIND. They made every step of the process incredible easy.

Shiny Happy World
United States
About 2 months using the app
Appstle Inc. replied July 15, 2023

Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)