Appstle℠ Subscriptions App , 3,112 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its user-friendly design and customizable subscription features, including a customer portal and a Build A Box feature. Many have noted its effectiveness in boosting sales and customer loyalty. The support team is praised for their 24/7 availability and efficient problem-solving. The app is also considered affordable for small businesses, offering a free plan up to $500 in monthly subscriptions without transaction fees. However, some merchants have reported issues with the analytics section.
Refine
-
By rating
I don't know yet
Had a little issue with not knowing why my set up didn't work when I did everything I was told to do...
but Hussain was an incredibly great help and answered all of my questions thoroughly and fixed the issue so, I really appreciate them.
Hi,
Thanks for the feedback, we are glad that the issues you were facing are fixed now and things are working as expected. Please do not hesitate to reach out to us if you need any assistance. We are available 24x7x365 to help our merchants.
Thanks,
Great support by Muhammad who effectively installed it and customised it for us - now let's see if we get the subs in.
Update: I'm not sure what has happened here, but things are going wrong with this app and the support is no longer helping us out. I will happily update my review to 5* again if this gets sorted, but with a broken app and not much support, we cannot keep using this.
Hi,
This is Ria, the co-founder of Appstle. Thankyou for sharing the feedback, and I apologize for the inconvenience you faced in the past. We hope all your issues are sorted now, and that our app is working smoothly. We have also beefed up the number of support engineers in the non-US work hours, since the time of your review, to ensure we have strong 24x7x365 support.
Please do not hesitate to reach out to me at ria@appstle.com or support@appstle.com if you need any help in the future.
Can't access the app, keep getting server error with code page, (only can access app at random) and no one has looked into it when I requested assistance.
Hi,
This is Ria, the co-founder of Appstle. Thanks for sharing the feedback. I apologize for the inconvenience you faced in the past. We hope all your issues are sorted now, and that our app is working smoothly.
Please do not hesitate to reach out to me at ria@appstle.com or support@appstle.com if you need any help in the future.
Update to my review: In searching for further assistance, the support team became less and less responsive, making it much more difficult to receive help in a timely manner, often being left with messages that never got responded to at all. A time zone mixup didn't help matters either. I am still waiting for a response to a query from over 17 hours ago.
App is very user friendly, and has great levels of customization even at the most basic package. The support team is amazing, they are very quick to help answer questions and solve issues, and are happy to help with additional custom support when needed. This app and its support team provide everything we need for our subscription platform.
Hi,
This is Ria, the co-founder of Appstle. We hope all your issues are sorted now, and that our app is working smoothly. We have also beefed up the number of support engineers in the non-US work hours, since the time of your review, to ensure we have strong 24x7x365 support.
Please feel free to email me at ria@appstle.com or at support@appstle.com anytime if you need any more help.
Thanks,
I'm new to this app, but the customer service is 5 star. Super impressed with the reps helpfulness and concern. After my second contact with this company I take it back, not everyone is the first rep. What's more is there was no way to separate sale prices from actual subscription prices, the app practically gave the store away.
Hi,
Thankyou for the feedback. Since the time of the review, we have added a lot of new and exciting features to the app. Specific to the issue you faced in the past, we brought in a fixed price option for subscriptions, which separates the sale price or base price from Shopify for the product. This enables you to set the subscription price per your requirements.
Please let us know if there is anything else you require for a smooth subscriptions journey. You can reach out to us anytime at support@appstle.com. We are available 24x7x365.
Best,
Appstle Team
i have just begun using this app. It doesn't offer all the fearures i need but I have made a workaround to achieve what i need
Hi,
Thankyou for the feedback. We are glad to hear that the workarounds worked for your use case. Since the time of the review, we have added a lot of new and exciting features to the app. Please let us know if there is anything else you require for a smooth subscriptions journey. You can reach out to us anytime at support@appstle.com. We are available 24x7x365.
Best,
Appstle Team