Overall rating Based on 188 reviews
Very expensive for what it is,
the basic plan includes the strict minimum and it's still 19$/months. If you want more you will have to go 129/months.
Shopify product HSN auto-import is not a feature of the basic plan which is crazy : as a result, you can't ship internationally with these invoices or you will have trouble with customs.
No search across customers, you have to search across pages manually.
No options to show thumbnails in front of products.
No changelog, been using this for like 2 years and I did not see any new feature on the basic plan...
THE PEOPLE OF SAND
I needed an app to print /export invoices. I could not customize the template the way i wanted. Just changing the word "Invoice" to something else was not possible. The customer service was not pleasant neither I don't get the fuss? There is better and cheaper app. Printout Designer by example.
Hi Audrey, we are so sorry you have had a bad experience!
We actually did not receive any of the messages you sent us. It turns out there was a bug in our email processing service which caused your emails to bounce, so we didn't find them until we investigated today following your review.
We definitely can help you out with some template customizations, and also to re-label "Invoice". That's no problem.
If you can try again to write to us at email@example.com (try directly from your email client, rather than through the app, just to be sure) with exactly what you need, we'll do our best to help you out.
We will also be glad to give you another 14-day free trial if you re-install, since you didn't get to make use of your initial one.
Apologies once more, and we hope you consider giving Sufio another shot.
Hands down the best app for invoices, you can download all your invoices at once. I had a problem and the support fixed it for me within minutes from sending them a message.
Thanks for your amazing review, Jordy! Glad we could help you with your invoices :)
Fantastic app for small to medium businesses. Simple and professional invoicing. Look no further. Customers are saved, entering VAT details are easy and quick. Would like to see this app in mobile app version for on the go invoicing.
Thanks for your great review! That's a good suggestion: we will look into it for the future.
Great app, helpful support which helped me out quickly on a small matter, 5 stars ! I recommend !!!
Thank you for your kind review, we're glad we were able to help!
A great app with a very attentive and responsive customer service department who has allowed us to make custom improvements.
I can only recommend this app.
Thanks for your great review. We're happy we could help you with those customizations!
Sufio helps me create tax-compliant invoices. The support was very helpful and quick in helping me add conditional phrasing to the invoices.
Thanks for your kind review Florian! Let us know if you ever need help with anything else.
Jan is a superhero, no other explanation!
Asked for some help in customizing Sufio alongside another app, and Sufio's customer support service has been great. They manage to fix everything and help me promptly. Will definitely recommend to anyone!
Thank you for this lovely review, Matteo! It's great to know that Sufio is working as you need it to.
Great app, looks good and works fine. And when i had questions i received very quick and good support.
Thanks for the nice review Bjorn. Let us know if you ever need help with anything else!
I used Sufio for almost a year and found the support team very helpful, it was a great invoicing App but the the product lacked simple editing ability after an invoice has been paid like changing the billing address at the customers request, load times were also very slow when dealing with high numbers of invoices and can be a little buggy. I have since switched to Order printer pro and find it much better
Hi John, thanks for your review. Sorry to hear that you felt Sufio wasn't right for you.
I couldn't find a support ticket from you asking about editing paid invoices, but just to clarify, you certainly can edit them and change the billing address (although not the shipping address... yet) by opening them up in Sufio and clicking Edit > Edit Client.