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We have been a happy user of Sufio for many years BUT BEWARE if you export and collect prepaid duty at checkout they cannot show duty as a separate line on the invoice, but do include it in the total. It has meant we need to find another invoicing app that can handle this.
updated to **** as support did come back with an unsupported fix which will do for now, many thanks
Thank you for your many years with Sufio and for updating your review. We’re sorry this limitation caused disruption to your invoicing workflow, but we’re glad our support team was able to find a workaround that helps for now.
We truly appreciate your patience, understanding, and continued support.
I was able to setup the whole invoicing, template, credit notes and automatic emailing in just about 30 minutes. I was quite stressed about on how to actually integrate an automatic invoicing solution to our Shopify store but Sufio provided the exact solution I needed!
And just the day after, I jumped on a call with an expert from their team to make sure everything was set up correctly and make some small changes.
It has been so simple! Thank you
Thank you so much for sharing your experience with us! 🌟
We're so glad to hear that setting up Sufio was smooth and straightforward, and that we could help make the invoicing process feel easier from the start.
Thank you again for your lovely feedback and for choosing Sufio. We truly appreciate your support!
Einfache Erstellung von Rechnungen, gutes Optik, aber Textänderungen in den Kundenbriefen und Gutschriften erfordern sofort ein Upgrade auf ein für kleine Firmen sehr teures upgrade.
Kundenservice ist super.
Vielen Dank für Ihre Bewertung und Ihr Feedback!
Es freut uns sehr zu hören, dass Sie die Rechnungserstellung mit Sufio als einfach empfinden und mit der Optik der Dokumente sowie unserem Kundenservice zufrieden sind.
Wir verstehen natürlich auch Ihren Hinweis zu den Textänderungen in Kundenbriefen und Gutschriften. Einige erweiterte Anpassungsmöglichkeiten sind je nach Funktionsumfang in höheren Plänen enthalten, da sie zusätzliche Flexibilität und individuellere Anpassungen ermöglichen.
Ihr Feedback dazu wissen wir sehr zu schätzen und nehmen es gerne mit auf.
Vielen Dank nochmals, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen!
Outstanding app and world-class support!
We are a premium organic food brand from Germany and needed our invoices and delivery notes to be 100% compliant with German trade laws while keeping a highly compact, sustainable, single-page layout.
Sebastian from the Sufio support team went above and beyond to help us implement a custom three-column footer and adjust the padding and margins. The support was incredibly fast, friendly, and precise.
Highly recommended for any professional Shopify store! Five stars well deserved.
Thank you so much for such a thoughtful review. We’re really happy to hear that Sufio could help you create invoice and delivery note templates that fit the needs of your business in Germany. Getting the details right matters, especially when documents need to be both practical and compliant, so it’s great to know the final layout works well for your store.
Sebastian will really appreciate your kind words. We’re glad he could help with the custom footer and layout adjustments, and that the process felt smooth and supportive. Thank you again for recommending Sufio, we truly appreciate it!
We’ve been using this app for years now on two of our Shopify stores. The support is excellent and prompt, making it a valuable tool for our business. I recommend this to anyone who needs a good invoice app.
We really appreciate your loyalty over the years! It’s great to hear that Sufio has been useful across both of your Shopify stores and that our team has provided the prompt support you need. Thank you for recommending us 🙌
We had a very positive experience with Sufio and their support team.
We had an urgent issue related to a custom development topic on our invoices, and the team reacted immediately. The matter was solved within less than two hours, which honestly surprised us in a very positive way.
The support was fast, professional, solution-oriented and extremely helpful throughout the entire process. Especially for businesses with more individual or complex invoicing requirements, this level of responsiveness is incredibly valuable.
Very impressed by the service and support quality.
We truly appreciate this feedback! 💛
It’s great to hear that your urgent invoice-related request was handled quickly and smoothly. Our team is always happy to help with more specific invoicing workflows, so we’re delighted the experience left such a positive impression.
Support is so efficient and so fast.
Keep on the good work awesome product
Thank you for your great feedback! We’re really happy to hear our support has been fast and efficient, and that you’re enjoying the product. We truly appreciate it!
Very good app to help with invoice generation. Plenty of customization options, fair pricing and friendly and competent customer support from Sebastian when anything doesn't work perfectly. Will definitely stay!
Thank you so much for your kind review! We’re very happy to hear that Sufio is helping with your invoice generation and that you’re enjoying the customisation options.
Sebastian will be delighted to know his support was helpful. We truly appreciate your trust and are glad to have you with us!
While many features of this app are effective, the Peppol integration is currently impractical. Specifically, the inability to pull VAT numbers directly from the order page makes generating Peppol-compliant e-invoices nearly impossible. Since compliance requires the invoice to originate from a webshop order, the current workflow is highly inconvenient and results in a high failure rate that is only discovered after the fact.
Thank you for taking the time to share this. We're genuinely sorry the Peppol workflow has let you down. You've pointed at something real, though the underlying constraint sits with Shopify's API: the VAT number captured in your Shopify admin isn't exposed in any API data, which is why no third-party app, Sufio included, can see it, sync it, or display it on an invoice.
We're acutely aware of this limitation because we take compliance seriously. Sufio has actually offered ways around it from the very beginning of the app, to make sure we offer compliant-ready invoices. Capturing, validating, storing and displaying VAT numbers automatically is a feature offered well before Shopify introduced their own solution.
Depending on how your store is set up, there's a good chance we can materially reduce the failure rate you're describing. I personally reviewed our conversations and didn't see you reaching out to us directly to address this. I'd love to walk through your specific setup with you—could you drop me a line at support@sufio.com? Happy to dig in. (Djimi, Head of Support)
Application simple, efficace et support très réactif. Pour l'instant ca remplit mes attentes !
Merci beaucoup pour votre retour !
Nous sommes ravis d’apprendre que l’application répond à vos attentes et que notre support a été réactif. Notre équipe reste bien sûr à votre disposition si vous avez besoin de quoi que ce soit !
