Avis (566)
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We keep getting 504 Gateway timeouts. It is very slow in the past 3-4 months and we are on verge of migrating to another app unless they can speed things up
Hi there,
We're sorry you had this issue.
Since your review was posted we have significantly upgraded our infrastructure to ensure this no longer happens.
Falling behind other invoice apps by not allowing ACH payments via Stripe or other integration. Stripe accepts ACH, Sufio only uses credit card functions from Stripe costing users a much higher transaction fee. Enabling ACH would save us 2.5%+ on all invoice payments.
Developer finally provided a great workaround to view amount due on each invoice from the home screen, hoping for quick native implementation, for now we will bookmark the special url.
The "Due" status still overrides the "Partial" status tag...maybe add a new tag that says "Partial Due"???
Clean, simple app but very basic for the cost. Can't search/filter by customer. A simple filter by customer function would be helpful. You can sort by customer/contact however we have almost 5000 customers and lots of scrolling to find the right one. If Sufio made a couple changes to their view/filter it could be awesome. Why not implement a search or filter box to find the customer???
These are simply features to implement. Not many viewing/sorting improvements seen in almost 2yrs.
Software by subscription should come with continuous improvements....not here ***in response to the Sufio reply below.....the "partial paid" status only functions until the invoice becomes "due". At that point that tag/status is lost and each invoice must be opened to check the actual status.***
Thank you for taking your time writing this review. We appreciate your honest feedback, which raised a concern on our end.
Although we like you think of our app as clean and simple, we are deeply saddened by the fact your overall experience with us is rather negative.
Kindly note Sufio actually supports your invoices' different statuses, such as: created/ sent/ due/ paid (including "partial") as well as various filtering options by which you can easily track your invoices based on a particular category, for instance: paid x not-paid/ Shopify order status/ etc.
You're right that search by customer is not available yet, however we've opened up a conversation around this feature, which we would love to implement sometime in the future. Apologies it's been causing you inconvenience in the meantime.
We constantly keep improving our services so we assure our users' satisfaction and meeting your business needs. As such there recently have been various new implementations like bulk sending of invoices/ bulk printing of delivery notes, to name a few.
We take our customers' suggestions very seriously and so please be sure our Development Team are already aware of your feedback. We would like to offer you a call consultation in which we'd be happy to find out how we can help you have as-seamless-as-possible experience with us to ensure your smooth running of our app to achieve perfect invoices on your end! We'd sent you a private email and are looking forward to hearing back from you.
/Michal
The app is great and everything, but it is completely overpriced. There are other Apps which do the same for a fraction of the price. Can't use it having this opportunity costs, sorry.
Thank you for taking the time out to leave your honest review, our team genuinely appreciates constructive feedback!
Firstly, I’d like to explain your question about the pricing. Sufio is one of the leading invoicing apps on the Shopify App store. While there are other apps available that offer cheaper subscriptions, Sufio focuses heavily on its performance, security, and a strong customer support team. This means that certain backend processes and teams have to be put in place to make sure these factors are implemented correctly and efficiently. This allows us to provide automatic invoices for many of our users that generate thousands of orders per day.
We understand that this level of performance does not apply to every store, which is why we are always happy to discuss setting up custom plans. I have reached out to you by email already to discuss this with you and we await your response if you would like to move forward :)
Hello,
I can't seem to contact Sufo support.
I am also unable to download purchase invoices.
Can you please help me?
Thank you for leaving your feedback while you experienced some delays during our scheduled maintenance.
As explained in our email response to you, the Sufio app was undergoing a scheduled maintenance, which can lead to certain delays in accessing documents. We notified each of our users with a warning message on the app (the screenshot of which you had sent to us). Please note, this scheduled maintenance is necessary to the ongoing high performance of the app and we do our best to notify our userbase whenever these events take place.
Additionally, you mentioned you were unable to contact our Support team, but as suggested in the auto-response email, our team works Mon-Fri 9-5 CET. So your message was received with no issues, however, it just happened to arrive outside of our office hours.
We're more than happy to discuss any other queries you may have, so please reach out and let us know how we can help :)