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Sufio configured the invoicing app according to our tax regulation requierements. Great work Michal!
Muchas gracias and kindest greetings to Honduras! :) We're thrilled we made using Sufio in your country possible!
We used for a while and was a GREAT solution, however, the invoice does not update if the order is changed post marked as pending, which is surprising. The nature of our business means orders can get changed regularly but if your orders do not then I would highly recommend.
Thanks a lot for your review! :) We are happy that you used our app.
As you have mentioned, Sufio is not able to automatically reflect changes that were done in your Shopify order after the invoce is created. The only solution, for now, is to set up creating invoices in a way that they are created once the order is paid or fulfilled.
We understand that support for editing orders could provide a more seamless experience for our customers and it is something we would definitely like to add in the future.
Perfect, easy ant pratic, for invoices and for credit note
I recommand for everybody this application, and the team is very proffesionnal
Thanks so much for your review! I'm glad to hear you would recommend our app, this means a lot to our team. We always do our best to provide the best invoicing service and meet the demands of our userbase.
Reach out any time you may need assistance again :)
Gret app and good help with Customer Service
Thank you so much, we're delighted to see you are enjoying our app :)
not only does the App does everything you need, I was faced with an issue unique to our company and their customer service crew were fantastic : shout out to Lewis and Veronika.
Design / settings very user friendly
Thank you very much for your lovely words! Our Support team always does its best to give you custom solutions as we understand every business will have its own unique needs and so it's vital for us to be able to meet those needs :)
The presentation of SUFIO is a fraud, it deceives the clients and it is totally illegal.
It is written: “Sufio invoices are compliant with legislation in France, the EU and over 50 countries worldwide”.
It’s wrong because the invoices generated by SUFIO are not respectful of the EU tax regulation.
I checked the invoices in detail with my accountant and my lawyer (specialist in tax law).
The app SUFIO is not able to manage discounts on the invoices.
In fact, SUFIO does incorrect calculation and shows incorrect prices when a discount is applied (the unit prices of the products are changed by the application).
Up to now, I paid to use SUFIO but all my invoices (with a discount) generated by SUFIO are wrong.
I have sent them a lot of emails with many details in order to find a solution.
At the beginning, they said that the problem was due to the Shopify's configuration.
After, they said: “this is simply how Shopify calculates prices when VAT is included. It is not something that Sufio can have any affect on.”
Finally, after months, they recognized the problem and said : “our development team were actually already aware of this issue and are currently working on an update to this feature to make sure the calculation is done correctly”.
They asked me to wait again months, they didn't solve anything, and they didn’t change their false presentation.
I contacted Shopify support to warn them of this problem of calculation and display of incorrect prices and I am surprised that they let SUFIO continue to sell this app with a false presentation on the Shopify App Store!
I have lost a lot of time, and I think it is not serious and respectful for actual and future clients of SUFIO.
The sellers that are using Shopify with SUFIO are concerned. They can be controlled by the administration and suffer heavy penalties. I think these sellers are not aware about that and solving the problem quickly would have been essential.
Hi Florian,
Sorry again for this issue.
As per my most recent email, we have now deployed a fix for this problem, and corrected your invoices so that you can use them for your records.
As mentioned, we have also refunded everything you paid to us and put your account on a 1-year free plan so that when you need to access those invoices, you can do so at no charge.
Unfortunately, we are just a small team, and although we try our best to get things fixed as quick as possible, we don’t always have the resources to get these things sorted as quickly as we would like.
We must make it absolutely clear that this was a technical issue not a compliance problem.
It was a human error during the implementation of the formula which calculates the taxes and discount, which we have now fixed.
It was not an attempt to defraud or or deceive you, or our other users, about the level of legal compliance of Sufio invoices.
We undertake regular compliance reviews in co-operation with Accounting firms in multiple countries to ensure that Sufio stays complaint with current legislation, and we take our claims of compliance very seriously.
I hope that you will trust us that our intention was not to act fraudulently, and we hope you will continue to use Sufio going forward.
Awesome and quick customer service. Great designs for invoices and all the modification opportunities I needed.
Thanks for your kind review Andy! Let us know if you ever need help with anything else.
The app is highly customizable and easy to start working with it. Plus, the technical support is one of the best ever! They helped me adapt all my needs to the invoices. Thanks, guys!
Many thanks for your review!:) We take pride in our customer services and so we're delighted to read through such words of encouragement! Don't hesitate to get in touch anytime!
Hey! I LOVE your app, it makes his work better than expected in multiple languages. It looks best and professional. The support is great! I recommend 100%!
Thank you very much for your positive encouraging review! :) We are happy you benefit from our multilingual functionalities and enjoy our support services! Don't hesitate to reach out to us anytime, we are always here for you.
The app works excellently and fulfills its intended purpose.
However, the standout aspect worth mentioning is the exceptional customer service provided by Lewis and Veronika. Despite the challenges I faced with my store, they consistently took the time to respond promptly and offer support in really resolving issues. Their dedication to helping customers is highly commendable. Best!
Thank you very much! We really appreciate your feedback on our Support team. Sufio puts a lot of focus on it's support as we understand that each store and country will have its own unique needs, so having a team available to help you customize your setup is important to us :)