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I'm over the moon with this APP. Does exactly what it says it does and what we've been looking for. Looks great and easy to use for a fair price; what more can you ask for!
Thanks for this great review, Marcus! We really appreciate it.
The app is okay if you only have 1-2 orders to fulfill a day, but the load time is simply way too slow to use, and it is missing certain important things such as customer notes, and a breakdown of item in such things as kits. Support is really good and I will use this app in the future once the bugs have been worked out. James.
Hi there,
Since your review was posted we have significantly upgraded our infrastructure to ensure timeouts like this no longer happen.
We also have a new version of Sufio, which can bring over order notes and metafields from your orders onto the invoices.
We hope you'll consider giving it another try!
The app is great and everything, but it is completely overpriced. There are other Apps which do the same for a fraction of the price. Can't use it having this opportunity costs, sorry.
Thank you for taking the time out to leave your honest review, our team genuinely appreciates constructive feedback!
Firstly, I’d like to explain your question about the pricing. Sufio is one of the leading invoicing apps on the Shopify App store. While there are other apps available that offer cheaper subscriptions, Sufio focuses heavily on its performance, security, and a strong customer support team. This means that certain backend processes and teams have to be put in place to make sure these factors are implemented correctly and efficiently. This allows us to provide automatic invoices for many of our users that generate thousands of orders per day.
We understand that this level of performance does not apply to every store, which is why we are always happy to discuss setting up custom plans. I have reached out to you by email already to discuss this with you and we await your response if you would like to move forward :)
Sleak app, and great support! They helped us tremendously to set up our B2B section on our website.
Thanks for the great review Jop! I'm glad we could help you get set-up.
Sufio est très simple à installer et paramétrer ; bon choix de templates, très "customizables" ; surtout le service support est top, réponses rapides, très adaptables, il est d'ailleurs préférable de passer par eux au bout d'un moment.
juste un bemol il y a en France de nombreuses mentions légales à insérer or, les espaces prévus à cet effet sont trop peu nombreux dans les templates disponibles.
Merci pour votre rétroaction positive! :) Nous sommes heureux que vous ayez une expérience positive avec nous et nos services clients! En même temps, nous apprécions votre honnêteté concernant les espaces disponibles dans notre produit.
Wij zochten een app waarbij de BTW check (VIES) automatisch gedaan zou worden voor er een account aangemaakt/gekocht kan worden. Dit werkt! Ik werd overal super snel en netjes bij geholpen. dit is echt een aanrader!
Dank u voor uw positieve recensie!
Such a great tool and makes my business look that much more professional!!! Love that you can customise everything to be on brand. Its great!
Thanks! Great design is a big part of our app, and we've got some new things planned already. Plenty more cool visual stuff to look forward to next year~
Lovely invoices but beware of the VAT exemption claims - they aren't technically correct
The EU VAT rules state that you can only deduct the VAT if the company provides a valid VAT number AND that the goods are being shipped outside of the country where the order is shipped from...
We are a UK company so EU businesses outside of the UK, with a valid VAT number, can order VAT free ONLY if the order is shipped outside of the UK. Unfortunately we receive a lot of orders from Ireland with valid VAT numbers but they get the order shipped to Northern Ireland (to save on shipping costs) which is in UK - therefore, technically, we can't deduct the VAT as we have to give HMRC proof that the goods have left the UK
Sufio are aware of this but their hands are tied because they can't get access to the address which is part of Shopify's checkout process - a closed system. Sadly the issue of a decent EU VAT exemption system for Shopify remains unsolved.
I have asked Jan to update their website with the full information - whilst their system will validate VAT numbers it will just mark that customer as VAT exempt, regardless of where the order is shipped to.
App is working perfect. Service is also perfect. Wanted to have a VAT check tool in the registration form so that customers have to put the right VAT number before they buy something. Helps a lot for selling to other EU countries. Asked for it and they fixed the registration form for me and worked right away!
Thank you very much for your kind review! It was a big pleasure for us to help you! If there's anything else you'd need our assistance with, please, do not hesitate to get in touch with us. :)
scam app taking money for not doing anything and not showing up in the app menu that it will cost me something from a certain date like the other apps do. SCAM
Thanks for taking your time for the review.
We are deeply sorry about the inconvenience that you have encountered while using our service. If you are not happy with the functionalities we provide, we gladly give you 100% refund on your purchase.
Please bear in mind that while we offer a free 14-day trial, you are only charged upon your approval at the end of the trial period. Without it, we cannot proceed any payment.
As our users satisfaction is our utmost priority, we are always doing our best to offer seamless and pleasurable experience to all our clients. In case you'd like to give us another shot, we offer our assistance to set up your account to your liking and get you started for a successful journey with us! :)