Avis (460)
Affiner
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Par note
All questions regarding changes to invoice templates for different countries must be addressed exclusively by emailing support. When an order is canceled in Shopify, Sufio does not change the invoice status to “Canceled.” The only option is to create a credit note, which does not work for our business, since a credit note in this case changes the order status to “Paid,” in Sufio. But all our orders are on a 30-day post-payment basis and more...
Hi there,
While Sufio doesn’t support completely separate invoice templates for each country, invoice content can be customised based on the customer’s country and other conditions.
For your store, our team has worked with you to implement the country-specific setup you needed, including reverse-charge wording for EU customers outside Germany, billing address adjustments, and HS code display.
We’re glad we were able to get these requirements resolved and that you later confirmed everything was working as expected.
The app is okay if you only have 1-2 orders to fulfill a day, but the load time is simply way too slow to use, and it is missing certain important things such as customer notes, and a breakdown of item in such things as kits. Support is really good and I will use this app in the future once the bugs have been worked out. James.
Hi there,
Since your review was posted we have significantly upgraded our infrastructure to ensure timeouts like this no longer happen.
We also have a new version of Sufio, which can bring over order notes and metafields from your orders onto the invoices.
We hope you'll consider giving it another try!
Lovely invoices but beware of the VAT exemption claims - they aren't technically correct
The EU VAT rules state that you can only deduct the VAT if the company provides a valid VAT number AND that the goods are being shipped outside of the country where the order is shipped from...
We are a UK company so EU businesses outside of the UK, with a valid VAT number, can order VAT free ONLY if the order is shipped outside of the UK. Unfortunately we receive a lot of orders from Ireland with valid VAT numbers but they get the order shipped to Northern Ireland (to save on shipping costs) which is in UK - therefore, technically, we can't deduct the VAT as we have to give HMRC proof that the goods have left the UK
Sufio are aware of this but their hands are tied because they can't get access to the address which is part of Shopify's checkout process - a closed system. Sadly the issue of a decent EU VAT exemption system for Shopify remains unsolved.
I have asked Jan to update their website with the full information - whilst their system will validate VAT numbers it will just mark that customer as VAT exempt, regardless of where the order is shipped to.
