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Excellent app and phenomenal customer service! They were able to provide bespoke code to pull through PO numbers from the notes section of the orders and I've rolled this out over multiple stores. Really great!
Thank you so much for your feedback! Our team will be delighted to hear that we were able to help you out and that our solutions have been able to assist you with each of your stores!
Great experience with their customer service. They've been able to get back to me fairly quick and had answers for me when I needed them. Highly Recommend
Thank you very much! Our Support team always do their best to respond as soon as possible and get our customers on their way :)
Fast and effective ! Also the developers are very responsive and help you for special requests ! perfect ! thanks guys
Thank you for your kind review! We greatly appreciate it :)
Fantastic app and the support is swift and for sure goes the extra mile for you! I would recomend these to anyone needing their service!
Thank you very much for your kind review! I will be sure to pass this to our Support team :)
We used for a while and was a GREAT solution, however, the invoice does not update if the order is changed post marked as pending, which is surprising. The nature of our business means orders can get changed regularly but if your orders do not then I would highly recommend.
Thanks a lot for your review! :) We are happy that you used our app.
As you have mentioned, Sufio is not able to automatically reflect changes that were done in your Shopify order after the invoce is created. The only solution, for now, is to set up creating invoices in a way that they are created once the order is paid or fulfilled.
We understand that support for editing orders could provide a more seamless experience for our customers and it is something we would definitely like to add in the future.
I use this app for a short time now. Until yet I can say the support is very good and michal help directly If there are questions. For now I go with Sufio.
Thank you so much for taking your time leaving us your positive review! Hope everything is running smooth! ;)
This app is really amazing! 5 Stars probably are not enough... They customer support is something incredible.. they are fast and reliable. I had a urgent issue and they solved it in minutes! It's just incredible. Thank you so much.
If you need a perfect app to create great invoices for your customers and to keep your accountability, this is THE ONE!
Thank you so much for your enthusiastic and very kind review - you made our day! We are happy that we serve you well and please don't hesitate to ask us for help anytime! :)
The presentation of SUFIO is a fraud, it deceives the clients and it is totally illegal.
It is written: “Sufio invoices are compliant with legislation in France, the EU and over 50 countries worldwide”.
It’s wrong because the invoices generated by SUFIO are not respectful of the EU tax regulation.
I checked the invoices in detail with my accountant and my lawyer (specialist in tax law).
The app SUFIO is not able to manage discounts on the invoices.
In fact, SUFIO does incorrect calculation and shows incorrect prices when a discount is applied (the unit prices of the products are changed by the application).
Up to now, I paid to use SUFIO but all my invoices (with a discount) generated by SUFIO are wrong.
I have sent them a lot of emails with many details in order to find a solution.
At the beginning, they said that the problem was due to the Shopify's configuration.
After, they said: “this is simply how Shopify calculates prices when VAT is included. It is not something that Sufio can have any affect on.”
Finally, after months, they recognized the problem and said : “our development team were actually already aware of this issue and are currently working on an update to this feature to make sure the calculation is done correctly”.
They asked me to wait again months, they didn't solve anything, and they didn’t change their false presentation.
I contacted Shopify support to warn them of this problem of calculation and display of incorrect prices and I am surprised that they let SUFIO continue to sell this app with a false presentation on the Shopify App Store!
I have lost a lot of time, and I think it is not serious and respectful for actual and future clients of SUFIO.
The sellers that are using Shopify with SUFIO are concerned. They can be controlled by the administration and suffer heavy penalties. I think these sellers are not aware about that and solving the problem quickly would have been essential.
Hi Florian,
Sorry again for this issue.
As per my most recent email, we have now deployed a fix for this problem, and corrected your invoices so that you can use them for your records.
As mentioned, we have also refunded everything you paid to us and put your account on a 1-year free plan so that when you need to access those invoices, you can do so at no charge.
Unfortunately, we are just a small team, and although we try our best to get things fixed as quick as possible, we don’t always have the resources to get these things sorted as quickly as we would like.
We must make it absolutely clear that this was a technical issue not a compliance problem.
It was a human error during the implementation of the formula which calculates the taxes and discount, which we have now fixed.
It was not an attempt to defraud or or deceive you, or our other users, about the level of legal compliance of Sufio invoices.
We undertake regular compliance reviews in co-operation with Accounting firms in multiple countries to ensure that Sufio stays complaint with current legislation, and we take our claims of compliance very seriously.
I hope that you will trust us that our intention was not to act fraudulently, and we hope you will continue to use Sufio going forward.
The app itself is great. However, the support is even better! Very happy. I highly recommend this. A must have for your store in my opinion.
I used this app to download my invoices for my Program and at first my invoices were i English instead of German. So i talked to the support and they have ruled it in less than 5 Minutes! I can fully recommend Sufio!
Thank you very much for sharing your experience with us! :) It's great to hear you enjoy both our product and customer services. Feel free to get in touch with us anytime!