Avaliações (566)

Classificação geral
4,8
Número por nível de avaliação
  • 94% das avaliações são de 5 estrelas
  • 3% das avaliações são de 4 estrelas
  • 1% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 2% das avaliações são de 1 estrelas
19 de maio de 2024

After more than 5 years of using Sufio, we are now forced to find another solution. The reason for this is that basic services are now only available with a professional subscription. In addition, there have been problems with DMARC blocking on Sufio, which has made it even more difficult to use. We are disappointed that we have to look for a new provider after such a long time.

NOUVEAU LASHES | BIO Sculpture Shop by UNEW  Deutschland
Suíça
Aproximadamente 5 anos usando o app
Sufio deixou uma resposta 30 de setembro de 2024

Thank you for sharing your feedback. We sincerely appreciate your loyalty over the past 5 years, and we're truly sorry to hear that you're considering moving to another provider.

It's unfortunate that despite our efforts to assist, we weren't able to connect with you to resolve the issues you encountered. We reached out several times, hoping to provide the necessary support and solutions. Had we been able to communicate more effectively, we would have gladly discussed options that better suited your needs.

Regarding the email sending issue, we want to clarify that it was not caused by a Sufio system error. The problem arose after a strict DMARC policy was implemented on your domain. Because Sufio sends emails on your behalf, this policy requires specific authorization to allow us to continue doing so. We offered solutions to address this, but unfortunately, we didn't receive a response.

We hope your new provider will be able to meet your expectations and provide the service you need.

18 de junho de 2024

Lucy and the team have been so helpful with every request. Sometimes we can be annoying with requests and they are very patient with us and never fail to fix/fulfil what we are wanting to change.

Floralessence
Nova Zelândia
Mais de 3 anos usando o app
Sufio deixou uma resposta 20 de junho de 2024

Thank you for your nice review! It's our pleasure to help you with any request you may have. :)

21 de maio de 2024

Great app experience with great customer service. I asked a hard hitting question and they not only identified the solution, they fixed it and mitigated any future potential issues. Thank you Sufio Team!

WTHR Skincare
Estados Unidos
8 meses usando o app
Sufio deixou uma resposta 4 de junho de 2024

Thank you so much! This is exactly the type of review that motivates us to do our utmost best at all times.

22 de agosto de 2024

Sufio is a such a great app and the team behind is superb! They are not only experts at code, but also experts at anything related to invoicing and accounting. Very satisfied with the service, feels like my business is in good hands!

Offrotie
Alemanha
16 dias usando o app
Sufio deixou uma resposta 28 de agosto de 2024

Thank you so much for such a positive review! :)

We are trying hard to provide our users with the best service possible!

29 de maio de 2024

Great app! Very happy with the functionalities so far, we use it for VAT automatic exemption and automatic invoicing. Great solution and if we need any help, Lewis is always there to respond quickly! Good work guys

Blooming Good
Países Baixos
3 meses usando o app
Sufio deixou uma resposta 4 de junho de 2024

Thank you for your kind words! We're glad to hear that our automated solutions are working their magic for you and that you appreciate our timely assistance. We'll be here if you need anything else!

28 de fevereiro de 2025

Great app, great service!

Cake Club
Reino Unido
12 meses usando o app
19 de julho de 2024

All products on my Shopify site are set in Turkish Lira. However, Sufio invoices display the products with a Euro symbol. The amount is correct, but there is a Euro symbol instead of TL. How can I fix this? Can you please help?

Trendy Kanada
Canadá
5 meses usando o app
Sufio deixou uma resposta 22 de julho de 2024

Thank you very much for your review. We will be more than happy to help you!

In Sufio, the currency and symbol displayed on invoices are determined by the currency your customers use when placing orders on your Shopify store. To ensure everything is configured correctly for your Sufio account and to help troubleshoot any issues, we've reached out to you directly via email.

6 de junho de 2024

Michael went above and beyond with his professional customer service and knowledge of his software. He made it very easy to customise the invoice with some quite specific technical functionality required for a government rebate scheme for the elderly and disabled. The app works very well, the UI is well thought out and is easy to use. Very well done team, thank you!

Fit Food Perth
Austrália
30 dias usando o app
Sufio deixou uma resposta 18 de junho de 2024

Thank you for showing appreciation for our professional customer service! We're delighted to hear that you are happy with our app and its numerous possibilities for customisations.

28 de fevereiro de 2025

This company (SUFIO) provides incredible customer service and offers a variety of products to suit all businesses. We could not be happier integrating them into our Shopify Plus platform.

CPAP Victoria
Austrália
7 meses usando o app
15 de março de 2024

Excellent service and great functionality on the app. Was perfect for our business.

Birch & Oak Home Living
Austrália
5 meses usando o app
Sufio deixou uma resposta 19 de março de 2024

Thank you so much! I'm glad both our app and Support team were of assistance to your business. We work hard to bring both value and support, so reach out any time you need assistance again :)