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Excellent customer service. Veronika was quick in answering my emails concerning some setup issues I was having. She even suggested some improvements I could make. Wish all apps had such great customer service!
Thank you so much for your wonderful review! :)
We're so glad Veronika was able to help you out and offer some useful suggestions along the way. We truly appreciate your kind words about our support—feedback like yours keeps us motivated to continue providing the best service possible. Don’t hesitate to reach out if you ever need anything else!
We recently started using Sufio and had a fantastic experience. The team was incredibly supportive throughout the process. We had some special requirements, and they quickly understood and implemented them without any hassle. Their responsiveness and willingness to tailor the solution to our needs made a big difference. Highly recommend Sufio for anyone looking for a reliable and customer-focused service!
Thank you so much for your thoughtful review! :)
We're so glad to hear you've had a great experience with Sufio. Our team is always here to ensure you get the support and flexibility you need. We truly appreciate your recommendation and look forward to continuing to support your business!
I asked for a basic feature — setting default payment terms per client. They admitted it's possible but said I’d need to upgrade to their premium plan, which is 3x more expensive. So they can do it, but they just want to charge way more for something simple. Feels like they’re forcing you to pay extra for functionality they already have, not recommended.
Thank you for your feedback. We understand your frustration but we want to clarify that Sufio currently does not support assigning payment terms per client. This feature isn’t available on any of our plans, and it isn't just a case of restricting a functionality to higher tiers—it simply doesn’t exist in our app at this time.
For this reason, we recommend managing client-specific payment terms directly within Shopify, which offers more flexibility.
Thank you, however, for highlighting this need. We’ll keep it in mind as we continue to improve the Sufio app.
I love this app! It is so easy to use and has provided everything we needed for our wholesale store. They have really great customer service too. Highly recommend!
This app has allowed us to transform our B2B processes, allowing us to seriously improve our offering and professionalism to our customers. I can say without a doubt that the support from Lewis and the team has been some of the best we have ever experienced from a Shopify app partner. We have had incredible support during the onboarding process, and despite some quite niche requests from our side, Lewis and the Sufio team have continually delivered. They have been a pleasure to work with and we will continue to partner with Sufio for a long time.
Thank you so much for the amazing review! :)
We’re so glad to hear that the app has helped elevate your B2B processes and improved your offerings to customers. It’s great to know that Lewis and the team have provided you with top-notch support throughout the onboarding process and beyond. Your satisfaction means a lot to us, and we're excited to continue working with you long-term!
Quality app - this ensures all of our customers have visibility and access to their invoices at any time and reduces emails/telephone calls to our team. Really smart app with great UI and customisation options.
We appreciate your thoughtful review! :)
It’s great to hear that Sufio helps streamline your invoicing process, and that you’re enjoying our UI and customization features.
Great customer support! Very responsive and open to accommodating custom edits to the invoice.
We really appreciate your feedback—thank you! :)
It’s great to hear that our support team could help with the custom edits you needed. We’re always happy to tailor things to make sure everything works just right for you!
Great customer support with quick responses and automatic fixes according to the requests of our company. Would absolutely recommend to use this tool!
Thanks so much for your kind words! We’re really glad to hear our support team could respond quickly and get things sorted just the way your company needed—thanks for the recommendation! :)
Super application qui permet de professionnaliser la facturation, avec beaucoup de choix dans la personnalisation du modèle. Nous avons voulu customiser encore davantage et le service client s'est montré très réactif et efficace. Je recommande
Merci beaucoup pour votre avis positif !
Nous sommes ravis que notre application vous aide à professionnaliser votre facturation et que les options de personnalisation vous conviennent. Votre satisfaction est notre priorité, et nous sommes heureux que notre service client ait pu répondre rapidement à vos besoins. Merci pour votre recommandation et votre confiance.
This company (SUFIO) provides incredible customer service and offers a variety of products to suit all businesses. We could not be happier integrating them into our Shopify Plus platform.
We truly appreciate your fantastic review! :)
It’s wonderful to hear that our customer service and product range have been a great fit for your business.