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The support team have been fantastic. I had a specific change that they implemented in an instant which was in immense help and made a really big difference. Highly recommended.
We're happy you enjoy our Support Service, don't hesitate a single second whenever you need our assistance - we are here for you! Thank you for your review! :)
Solid App. Simple to use, effective and inexpensive. Support is great as well, very responsive.
App wasn't perfect at start, But I had great support and all the changes where implemented very fast! It works like a charm now.
Some great things take time! ;) We're happy our services work like a charm on your end now. Don't forget we're always there for you and happy to help with anything. Thanks for you kind words! :)
Excellent customer service and great customisation!
I love the beautiful designs and comfortable functions of this app. It helps me a lot that there are automation and manual editing options available. The support team is very friendly and welcoming. The little code snipped for having a link to the invoices within the customer accounts was included in my theme promptly. Thanks a lot guys!
Thanks so much for this great review Kirsten, we really appreciate it! Let us know if we can help with anything else.
I primarily bought the app because of the VAT deduction function. I couldn't get it to work properly at first, but with persistent help over several days from Michal from the Sufio team, we got it to work. To any others struggeling with getting the app to deduct VAT:
1. make sure your prices are net (excl VAT), and eventual show prices incl. VAT below - thats what we have done (shopify has a guide. Sufio refers to it as well).
2. Tick settings in Sufio to allow VAT being deducted and validate VAT numbers.
3. Finally, be aware that the VAT sometimes is first deducted at 'Shipping'-step in the Checkout process. For inspiration: I made a snippet with the VAT deduction sufio code, and included it in the Cart page and Ajax Cart. Easy overview of code and easy CSS customisation. See www.dynello.com if you like. App highly recommended if you need to deduct VAT. Pricing seems fair to me, as you get fast and reliable support for every small question, and a professional system without bugs.
Thanks! - Jens
Many many many thanks for your amazing, detailed, and positive review! :) We especially appreciate your honesty and the guidance to other users, who might as well struggle with the VAT validation. Glad to hear everything runs smoothly now.
We're delighted that you find our support services helpful and don't forget, we are always here for you and happy to help you!
Developer finally provided a great workaround to view amount due on each invoice from the home screen, hoping for quick native implementation, for now we will bookmark the special url.
The "Due" status still overrides the "Partial" status tag...maybe add a new tag that says "Partial Due"???
Clean, simple app but very basic for the cost. Can't search/filter by customer. A simple filter by customer function would be helpful. You can sort by customer/contact however we have almost 3000 customers and lots of scrolling to find the right one. If Sufio made a couple changes to their view/filter it could be awesome. Why not implement a search or filter box to find the customer???
These are simply features to implement. Not many viewing/sorting improvements seen in almost 2yrs.
Software by subscription should come with continuous improvements....not here ***in response to the Sufio reply below.....the "partial paid" status only functions until the invoice becomes "due". At that point that tag/status is lost and each invoice must be opened to check the actual status.***
Thank you for taking your time writing this review. We appreciate your honest feedback, which raised a concern on our end.
Although we like you think of our app as clean and simple, we are deeply saddened by the fact your overall experience with us is rather negative.
Kindly note Sufio actually supports your invoices' different statuses, such as: created/ sent/ due/ paid (including "partial") as well as various filtering options by which you can easily track your invoices based on a particular category, for instance: paid x not-paid/ Shopify order status/ etc.
You're right that search by customer is not available yet, however we've opened up a conversation around this feature, which we would love to implement sometime in the future. Apologies it's been causing you inconvenience in the meantime.
We constantly keep improving our services so we assure our users' satisfaction and meeting your business needs. As such there recently have been various new implementations like bulk sending of invoices/ bulk printing of delivery notes, to name a few.
We take our customers' suggestions very seriously and so please be sure our Development Team are already aware of your feedback. We would like to offer you a call consultation in which we'd be happy to find out how we can help you have as-seamless-as-possible experience with us to ensure your smooth running of our app to achieve perfect invoices on your end! We'd sent you a private email and are looking forward to hearing back from you.
/Michal
This app is really nicely designed. They have amazing customer service, whatever you need, they will make it happen! I would definitely recommend this app, it is professional and you always get help whenever and for whatever. Thumps up.
It was our pleasure to assist you! Your kind words made us very happy and we're humbled by your nice review and that your pleased with our support! Danke vielmals! :)
Cette application est simple et pratique d'utilisation. La seule limite c'est qu'il n'y a pas d'API pour facilité les échanges avec un système d'information. Le support est extrêmement réactif et agréable. Ils ont su nous aider dès qu'on a eu une problématique sur l'application
Je vous remercier de prendre le temps de donner votre avis, en effet, nos développeurs seront à la recherche de mettre en place une API ultérieurement. Nous sommes conscients de les avantages qu’une telle fonctionnalité peut apporter.
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I would absolutely recommend Sufio. Super great customer service. We like the function of tax-exemption and auto verification.
Thank you so much for these kind words! :)
We're very happy to hear how much you like the functions of our app.
If you'd ever need our help, please do not hesitate to get in touch with us again!