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A Lifesaver for our VAT Challenges – 10 Stars!
As a B2B business owner, I can't express enough how much the Sufio app has saved the day for us on our Shopify platform. We were stuck in a VAT-related tangle, especially concerning reverse charging for Euro businesses. Months of trying to find a workaround solution had us at our wit's end until we stumbled upon this gem of an app. It's not an exaggeration to say that it has solved our problems comprehensively. We are finally operational and running smoothly, and that's a sigh of relief we've been yearning for.
What has further impressed us is their exceptional customer service. Politeness and extreme helpfulness are evidently at the core of their approach. Whenever we had questions or ran into a hurdle, their support team was there with prompt and effective solutions.
In a perfect world, I'd give Sufio a solid 10 stars for their app and customer service. While the stars might be capped at 5, consider this review an emphatic endorsement of a service that goes above and beyond to support businesses in navigating complex VAT challenges.
Thank you very much for your lovely review! We are blown away by your kind words!
Our B2B solutions have been a great help for our EU customers and our support team work hard to make things as simple as possible. We are delighted to hear you had this experience!
We will ask Shopify to raise it to 10 stars ;)
I used this app to download my invoices for my Program and at first my invoices were i English instead of German. So i talked to the support and they have ruled it in less than 5 Minutes! I can fully recommend Sufio!
Thank you very much for sharing your experience with us! :) It's great to hear you enjoy both our product and customer services. Feel free to get in touch with us anytime!
I´m using this app for my Invoices. Everything works easy and smooth. The Support Team was super helpful with adjusting one tiny thing. I´m very happy - Thank you!
We're glad you like the app so much! Thank you for your kind review~
I am new with Shopify and they helped me get it right even though it was not straight forward. So far so good.
Thank you for your review! We are here for you. Anytime! :)
Very easy to use and setup. I had slightly different requirements to the out of the box configuration. The support team were excellent and helped make the App work as I needed it to.
Thanks for the positive review! Sufio was designed with adaptability in mind, so we're always ready to configure the app based on the user's requirements.
Please don't hesitate to get in touch if you need more help in the future!
Hello,
I can't seem to contact Sufo support.
I am also unable to download purchase invoices.
Can you please help me?
Thank you for leaving your feedback while you experienced some delays during our scheduled maintenance.
As explained in our email response to you, the Sufio app was undergoing a scheduled maintenance, which can lead to certain delays in accessing documents. We notified each of our users with a warning message on the app (the screenshot of which you had sent to us). Please note, this scheduled maintenance is necessary to the ongoing high performance of the app and we do our best to notify our userbase whenever these events take place.
Additionally, you mentioned you were unable to contact our Support team, but as suggested in the auto-response email, our team works Mon-Fri 9-5 CET. So your message was received with no issues, however, it just happened to arrive outside of our office hours.
We're more than happy to discuss any other queries you may have, so please reach out and let us know how we can help :)
Amazing tool, easy to setup and configure, does what it needs to do. Fair pricing- and if you do not need automatic invoicing, but only VAT invoices, its super simple.
On top, great customer service.
Thank you for lovely review! We're glad to hear our app has made things easy for you! We do our best to take away the stress from invoicing and our Support team are always ready to help you get set up :)
While this doesn't cover all my needs (I have very fringe case needs), with the recent addition of variant metafield access and direct editing of the templates, it does more than enough of what I need. Nothing else I looked at comes nearly this close. Oh, and support has been over the top, with their always friendly, quick and helpful answers to my questions, it has been a pleasure working with them.
Thank you so much for your kind words! The Sufio team are always pushing to support as many different areas of invoicing as possible, so hearing that we were able to meet your specific needs is fantastic!
I will forward your words to our Support team as well :)
Get in touch any time again if you need assistance!
I've been on the search for the best invoice app, and this one has ticked all the boxes for me! I was specifically looking for one that was compatible with Zapiet, and was also clean and customizable. Their technical support is also amazing and Djimi was especially helpful and quick with any issues I came across. Thank you so much for creating an amazing product!
Thank you very much for your encouraging & kind review - you made our day! :) We're stoked over the fact that we serve well your use case! Don't hesitate to ask for assistance anytime - our support team are always there for you.
Sufio helps me create tax-compliant invoices. The support was very helpful and quick in helping me add conditional phrasing to the invoices.
Thanks for your kind review Florian! Let us know if you ever need help with anything else.