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After more than 5 years of using Sufio, we are now forced to find another solution. The reason for this is that basic services are now only available with a professional subscription. In addition, there have been problems with DMARC blocking on Sufio, which has made it even more difficult to use. We are disappointed that we have to look for a new provider after such a long time.
Thank you for sharing your feedback. We sincerely appreciate your loyalty over the past 5 years, and we're truly sorry to hear that you're considering moving to another provider.
It's unfortunate that despite our efforts to assist, we weren't able to connect with you to resolve the issues you encountered. We reached out several times, hoping to provide the necessary support and solutions. Had we been able to communicate more effectively, we would have gladly discussed options that better suited your needs.
Regarding the email sending issue, we want to clarify that it was not caused by a Sufio system error. The problem arose after a strict DMARC policy was implemented on your domain. Because Sufio sends emails on your behalf, this policy requires specific authorization to allow us to continue doing so. We offered solutions to address this, but unfortunately, we didn't receive a response.
We hope your new provider will be able to meet your expectations and provide the service you need.
Neuerdings werden die Email von Sufio unter dem Vorwand des fehlenden DMARC Eintrags blockiert wenn keine eigen Domain bei Sufio registiert ist, somit ist man gezwungen einen Upgrade auf Professional oder Premium zu machen.
Einen Basic Service zu blockieren und die Kunden zu zwingen mehr dafür mehr zu Bezahlen ist echt die übelste Art Geschäfte zu machen.
Die Mails werden von Shopify Einwandfrei zugestellt, da all unsere Domains im DNS einen DMARC Eintrag haben.
Nach vielen Jahren der Nutzung dieser APP werden wir nach andern Lösungen suchen.
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Wir schätzen Ihre Treue über die letzten 5 Jahre sehr.
Es tut uns leid, dass wir trotz mehrmaliger Versuche, mit Ihnen in Kontakt zu treten, die Probleme nicht gemeinsam lösen konnten. Wir haben uns mehrmals gemeldet, um Ihnen Unterstützung und Lösungen anzubieten, und wir hätten gerne eine Möglichkeit gefunden, die für Sie besser funktionieren würde.
Bezüglich des Problems mit dem Versand der E-Mails möchten wir klarstellen, dass dies nicht durch einen Fehler im Sufio-System verursacht wurde. Das Problem trat auf, nachdem eine strenge DMARC-Richtlinie für Ihre Domain implementiert wurde. Da Sufio E-Mails in Ihrem Namen versendet, erfordert diese Richtlinie eine spezifische Autorisierung, um den Versand fortsetzen zu können. Ohne diese Autorisierung können die E-Mails blockiert werden. Wir haben Lösungen angeboten, wie Sie Sufio für den Versand autorisieren können, aber leider haben wir keine Rückmeldung erhalten.
Sollten Sie in Zukunft Unterstützung benötigen, stehen wir Ihnen gerne zur Verfügung.
The presentation of SUFIO is a fraud, it deceives the clients and it is totally illegal.
It is written: “Sufio invoices are compliant with legislation in France, the EU and over 50 countries worldwide”.
It’s wrong because the invoices generated by SUFIO are not respectful of the EU tax regulation.
I checked the invoices in detail with my accountant and my lawyer (specialist in tax law).
The app SUFIO is not able to manage discounts on the invoices.
In fact, SUFIO does incorrect calculation and shows incorrect prices when a discount is applied (the unit prices of the products are changed by the application).
Up to now, I paid to use SUFIO but all my invoices (with a discount) generated by SUFIO are wrong.
I have sent them a lot of emails with many details in order to find a solution.
At the beginning, they said that the problem was due to the Shopify's configuration.
After, they said: “this is simply how Shopify calculates prices when VAT is included. It is not something that Sufio can have any affect on.”
Finally, after months, they recognized the problem and said : “our development team were actually already aware of this issue and are currently working on an update to this feature to make sure the calculation is done correctly”.
They asked me to wait again months, they didn't solve anything, and they didn’t change their false presentation.
I contacted Shopify support to warn them of this problem of calculation and display of incorrect prices and I am surprised that they let SUFIO continue to sell this app with a false presentation on the Shopify App Store!
I have lost a lot of time, and I think it is not serious and respectful for actual and future clients of SUFIO.
The sellers that are using Shopify with SUFIO are concerned. They can be controlled by the administration and suffer heavy penalties. I think these sellers are not aware about that and solving the problem quickly would have been essential.
Hi Florian,
Sorry again for this issue.
As per my most recent email, we have now deployed a fix for this problem, and corrected your invoices so that you can use them for your records.
As mentioned, we have also refunded everything you paid to us and put your account on a 1-year free plan so that when you need to access those invoices, you can do so at no charge.
Unfortunately, we are just a small team, and although we try our best to get things fixed as quick as possible, we don’t always have the resources to get these things sorted as quickly as we would like.
We must make it absolutely clear that this was a technical issue not a compliance problem.
It was a human error during the implementation of the formula which calculates the taxes and discount, which we have now fixed.
It was not an attempt to defraud or or deceive you, or our other users, about the level of legal compliance of Sufio invoices.
We undertake regular compliance reviews in co-operation with Accounting firms in multiple countries to ensure that Sufio stays complaint with current legislation, and we take our claims of compliance very seriously.
I hope that you will trust us that our intention was not to act fraudulently, and we hope you will continue to use Sufio going forward.
scam app taking money for not doing anything and not showing up in the app menu that it will cost me something from a certain date like the other apps do. SCAM
Thanks for taking your time for the review.
We are deeply sorry about the inconvenience that you have encountered while using our service. If you are not happy with the functionalities we provide, we gladly give you 100% refund on your purchase.
Please bear in mind that while we offer a free 14-day trial, you are only charged upon your approval at the end of the trial period. Without it, we cannot proceed any payment.
As our users satisfaction is our utmost priority, we are always doing our best to offer seamless and pleasurable experience to all our clients. In case you'd like to give us another shot, we offer our assistance to set up your account to your liking and get you started for a successful journey with us! :)
I needed an app to print /export invoices. I could not customize the template the way i wanted. Just changing the word "Invoice" to something else was not possible. The customer service was not pleasant neither I don't get the fuss? There is better and cheaper app. Printout Designer by example.
Hi Audrey, we are so sorry you have had a bad experience!
We actually did not receive any of the messages you sent us. It turns out there was a bug in our email processing service which caused your emails to bounce, so we didn't find them until we investigated today following your review.
We definitely can help you out with some template customizations, and also to re-label "Invoice". That's no problem.
If you can try again to write to us at support@sufio.com (try directly from your email client, rather than through the app, just to be sure) with exactly what you need, we'll do our best to help you out.
We will also be glad to give you another 14-day free trial if you re-install, since you didn't get to make use of your initial one.
Apologies once more, and we hope you consider giving Sufio another shot.
I installed the app hoping it could help me collect VAT Numbers on checkout, but at no point did they mention, in text or videos, that you need Shopify Plus to customize your checkout, which means this app is useless. It cannot collect VAT number in checkout without you being on the Shopify Plus plan, so it really has no place in the world as you can easily have the functions of this app setup in Shopify Plus. Why in the world someone would need, to pay for this app on top of the already insane starting cost of 2000 USD per month for Shopify Plus, is beyond me.
Thank you for taking your time leaving your honest review here. Our users' satisfaction is our utmost priority and so seeing you unhappy with us makes us very concerned.
Kindly note we are Shopify's third-party invoicing app rather than its own native platform. That said, there is only so much we can affect on Shopify's end. Please bear in mind it is Shopify's internal decision to choose their subscriptions pricing and where they let us put the VAT field. Currently, according to their policies, it is the Cart Page for all subscriptions and the Checkout Page for Shopify Plus customers.
While understanding it is not an ideal placement for all, we make this information public on our website (https://sufio.com/articles/shopify/taxes/vat-eu-shopify/vat-exempt-eu/checkout-page/) Therefore, we are transparent about our limitations, which, again, have been determined by Shopify's policies we unfortunately have no control over. It is our deep regret that such a miscommunication has happened.
Our mission is always do our best to find the perfect solution for all our clients, and so please accept our assistance, which we have offered to you via a personal email. Although changing Shopify's internal settings is beyond our power, it is within our field of expertise to help you collect your clients' VAT numbers right across their customer journey. Let's chat and see what result we can achieve together.
Thank you for your understanding.
Michal from Sufio Support
The app is wrongly claiming and advertising to cover EU VAT validation and handling of B2B EU intra community supply purchases. It simply cant do it.
And I was very surprised that the app developers dont seem to (want to) understand the basic legal requirement regarding EU VAT regulations.
Since the tool does not change any prices after VAT validation in the frontend (!) the sufio support recommended us the exclude taxes from prices. This is an even worse solution, it is simply illegal in the EU to add VAT at the checkout, prices must be shown at any time inkl. VAT.
I know its shopifys fault that there is no VAT ID check possible during checkout but if your tool cant fix this stop claiming otherwise.
Furthermore one has to be clear that VAT IDs collected by the plugin are only added as a "tag" and thus are not shared through the shopify API and thus cannot be exported to any ERP.
Hi there,
We understand it is frustrating, but unfortunately this is simply how Shopify calculates prices when VAT is included.
It is not something that Sufio can have any affect on.
We try to explain this a bit in our article: https://sufio.com/articles/shopify/taxes/tax/include-exclude-taxes-product-prices/