Rusty Dog Coffee
Clean, simple app but very basic for the cost. Can't search by customer, can't view invoice "balance due" in the main view if a partial payment was applied (must fully open each invoice)
Status indicator for "partial" payment exists however gets overridden with the "due" status leaving you to have to open every past due invoice to see if a partial payment was made. If a customer calls to question account balance you will find yourself opening each invoice and calculating their account balance in excel. A simple filter by customer and display balance due of each invoice is priceless and could be screen captured as a quick "account statement" if Sufio made a couple changes to their view/filter. Today this has to be manually created in an email or excel.
These are simply features to implement. Not many viewing/sorting improvements seen in almost 2yrs.
Software by subscription should come with continuous improvements....not here ***in response to the Sufio reply below.....the "partial paid" status only functions until the invoice becomes "due". At that point that tag/status is lost and each invoice must be opened to check the actual status.***
Thank you for taking your time writing this review. We appreciate your honest feedback, which raised a concern on our end.
Although we like you think of our app as clean and simple, we are deeply saddened by the fact your overall experience with us is rather negative.
Kindly note Sufio actually supports your invoices' different statuses, such as: created/ sent/ due/ paid (including "partial") as well as various filtering options by which you can easily track your invoices based on a particular category, for instance: paid x not-paid/ Shopify order status/ etc.
You're right that search by customer is not available yet, however we've opened up a conversation around this feature, which we would love to implement sometime in the future. Apologies it's been causing you inconvenience in the meantime.
We constantly keep improving our services so we assure our users' satisfaction and meeting your business needs. As such there recently have been various new implementations like bulk sending of invoices/ bulk printing of delivery notes, to name a few.
We take our customers' suggestions very seriously and so please be sure our Development Team are already aware of your feedback. We would like to offer you a call consultation in which we'd be happy to find out how we can help you have as-seamless-as-possible experience with us to ensure your smooth running of our app to achieve perfect invoices on your end! We'd sent you a private email and are looking forward to hearing back from you.
The Sexy Scientist
No compliant with European laws, althoug they say that is the case. They just don't know European laws. BULLSHIT
Some settings might need to be configured in order to comply with your local regulations, but if you get in touch with us at email@example.com, we'll be glad to help you get set-up
We keep getting 504 Gateway timeouts. It is very slow in the past 3-4 months and we are on verge of migrating to another app unless they can speed things up
We're sorry you had this issue.
Since your review was posted we have significantly upgraded our infrastructure to ensure this no longer happens.