Overall rating Based on 208 reviews
Sweet Relief Musicians Fund
Sumo is amazing for automating your marketing on Shopify to create maximum effectiveness. It catches so many things that the average person wouldn't even think to do.
Sumo does a great job and it fits my needs really well. The only thing I would improve is the visibility bullet point in a campaign, the settings are a bit confusing and a description about the Smart Mode would be helpful.
I can't find out how to cancel my subscription, reduced the speed of the site and many other annoying things on this app...
Sacred Soul Holistics
Sumo is great, I've used it for a while now but recently migrated to Shopify and the Shopify app is the cause of my problem that was challenging to resolve. My rating is not for the Shopify app which I would rate very low, it's for Sumo itself and mainly for the persistence of Srba the customer service engineer who very persistently helped me to resolve the issues caused by the Shopify app.
Short version, Shopify app led me to create multiple accounts and the wrong site id and domain in use by other account etc. This sounds easy to resolve but it wasn't. Srba was extremely persistent in trying to resolve this and eventually managed to do it before a senior engineer had time to review it. Great service
The Rave Spot
The free version is very basic but my issue turned out to be something separate and their response was very helpful.
Flora & Curl: Pure | Potent | Luxurious | Non-Toxic Curl Care
Brilliant customer service! Fast responses and very helpful. All my questions are answered promptly. Makes a difference!
Sumo is SUPER easy to use, the support team have been amazing the two times I've been in contact. Oh yeah, and we've had thousands of new email subscribers. I can't recommend it enough!
I truly like how Sumo integrates massive time-saving features for email collection, cart abandonment, and couponing directly with Shopify. AND with a free email marketing system built-in, it's ideal for someone who wants to start growing rapidly without using lots of different services. Keep that tech stack low.
super helpful support guys solved my problem without me complaining over and over. Took the time and initiative to solve it when I had given up.
Kelapa Organics Australia
Had a small issue with the setup, support staff were straight onto it and fixed up the issue within minutes. Awesome support.