Overall rating Based on 171 reviews
Everything is great with Sumo! Love working with Dustyn and the team. They are very fast and results are great.
So far so good! We have liked the conversions and grabbing the customers who may have been falling through the cracks!
Top Rio Shop
We've gotten great results with Sumo and big Thank You to the success teams for keeping an eye on our accounts. They have an excellent product and an even better team.
Our ROI has been great with Sumo. If you want to increase your store sales, revenues and overall profitability, you should take a look at this tool and the team behind it.
Rep Your Water
The Sumo team makes adding this app very easy. We are getting great results and adding new subscribers daily while increasing sales!
We've gotten great results with Sumo and our CSM, Dusty is great! So far we've gotten 20.37% conversion rate on our cart abandonment.
Brave & Bearded
awesome app and awesome team support!! also sharing so much info in the news letter! helped us grow alot! wish you the best!
Our CSM, Rachel is great and we love our relationship with Sumo! She keeps us up to date and is super sharp and comfortable with the platform. We're converting at 4.97% overall - thank you, Sumo! :)
Sumo is working out really well for our local business. We're converting at 4.35% visitors to subscriber and our ROI in sales is 67.09 over the price of Sumo. If emails and sales are important to your business - you need to use Sumo.
SO MANY BUGS. I wanted to like it, but it was INCREDIBLY frustrating to use—I lost tons of work and three days later, I'm still not sure if it's set up correctly. Support is unhelpful (although it's not their fault the app is so horrible). Avoid this app.
Somehow we got tricked into a 300 a month plan with a 30 days money back guarantee. Yet the Shopify plans show the top plan at 79 a month. They will use the sales comment how much is it worth to you! Bad sales tactic to charge everyone different prices? Not very transparent, if you ask us. The guy on webcam matt made up some super large numbers for sales we should get back. Did not happen and was not happening. We saw this very fast and asked to cancel and get refunded about 20 times or so. We have yet to be refunded our 300 bucks. We were told we would be getting a custom service yet it all seemed generic. Nothing was even branded to our website. The service in its self is very simple and sure not worth 300 or more a month. We feel they are taking advantage and, making false promises. We told the guy on the webcam we had bad experiences with other apps and was worried about trusting again and he acted like with there company no problems would happen because of the 30 days promised refund. Ok, then matt were is the refund? At this point, we are not sure we will be doing business with any apps anymore as they do not keep there word or promises, heck they do not even stand by the plans they have listed on Shopify, they just make them up as they go along. Why are apps going down such a bad road? Why do this to hard working businesses? Really guys, why? Just be honest with people, treat them right and don't make up lies. If they refund us anytime soon will update this.