Inventory Management & Bundles , 37 reviews
We had so many issues with Sumtrackr adding inventory randomly. It messed up our entire inventory of over 2000 products. We reached out and sent screen shots of the randomly added inventory when no one was even on the back end of shopify working and the response we got consistently was that it was something we were doing.
This is a case of big mis-understanding that has happened between us. We shared the important points to know while using Sumtracker. They were not intended to show that you are not following them. We wanted to notify you of the best practices.
We can still prove that Sumtrackr did not mess up the inventory. We have the exact inventory history log in Sumtracker as well as in Shopify. Using these I could see that Sumtracker was updating the inventory as expected.
I requested to get on a call so I could show you what exactly happened. Since you did not schedule any call, I explained in the mail what had happened. You again mistook it that we are blaming you. While it was not the case. Despite our repeated attempts, you did not get on a call so we could explain our case. And if we explained the facts in the mail, you took it as an attempt to blame you. While it was surely not so. I request you to please read our messages again.
Inspite of being on the right side, we apologised many times to show empathy towards your experience. We have also issued the full refund for all the payments that you've made for Sumtrackr.
Our customers are highly precious for us. Your review breaks our team heart, especially because we left no stone unturned in being in communication with you and trying to show you how Sumtrackr was working. However, as we can see it did not work out.
Despite your review, we will continue to work hard on our product and focus on the delight of our customers. We wish you all the best for your endeavours.