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If I can leave -5(minus 5 stars) stars review I would...
Lack of support, I've tried to cancel my subscription several times, but still get charged for it. Contacted them...total IGNORE
And I can't even access the app anymore.
I want my money back and the subscription cancelled.
Thank you
Your delivery time is just out of any competetion .. So slow.. So long.. Your prices are so expensive comparing with other plateforms ..I tested the qualify of your products ..95% of polyster ??? seriousely ? it's horrible . Your agents are not responding on whatsup .. and your website is so slow . I dont recomamnd you at all
I have only place a few orders through SUP and two of those were with bad outcomes. They claim they quality check products, but I question that. Here is why:
A t-shirt was sent to a customer and the material was poor and the printed image was not complete.
I personally ordered a POD cap for myself. When it arrived, the image was not complete, it was not centralized as per my design, and the cap itself had a nasty smell. SUP told me that I checked the cap before shipping - sure, but the image showed the cap small, so I couldn't see cracks in the design and I can't smell images.
They give you a dedicated agent and this causes issues if they are not there when you contact them. They are slow to reply. I ordered a product that stated 1-3 day processing, BUT it hasn't even reached the processing stage after three days. So that will be another three days for the processing (because they always complete processing at the latest date, 3 as opposed to the 1 of the 1-3 days). So my products is still saying pending after three days. I have contacted SUP three time and still had no reply. I would not treat my customers like this.
I discovered (from my agent) that one of their supplier was using images that were not of the same material of the actual products. I asked if the agent could obtain the correct image. The reply from the agent was a straight "No". If that was me, I would have said, "I'm not sure if that is possible, but I will certainly try.
Thank you for taking the time to share your feedback. We sincerely apologize for the issues of your POD orders.
To address your concerns:
1. We have taken this POD supplier out from our platform, as their product and service is of poor quality.
2. We are looking into our quality control processes to improve our service.
3. We have refunded your orders, and your agent has sent you several apology emails.
Again, we apologize for all the problems this has caused, and hope we can collaborate again!
The customer support is top-tier. Anytime I had a question, someone from the team responded quickly and walked me through the issue. It's great to feel like you’re not alone when you're managing a store.
The dashboard is user-friendly and easy to understand. Even someone with no tech background like me can figure it out and get everything set up. Huge win!
Sup dropshipping very good app. I have used it and it is different from other dropshipping apps.
The POD feature is fantastic! I can easily create my own designs and sell unique products. The print quality is top-notch, and my customers love it!
Whenever I have a question or need help with something, Sup Dropshipping’s customer support is always there for me. They’re quick, friendly, and really knowledgeable. I’ve never had to wait long for assistance.
If you run a Shopify store and want to automate your dropshipping business, Sup Dropshipping is the perfect solution. It has everything you need to scale successfully.
If you run a Shopify store and want to automate your dropshipping business, Sup Dropshipping is the perfect solution. It has everything you need to scale successfully.
The app supports over 100 languages, making it user-friendly for a global audience. It’s great to see such inclusivity in a dropshipping tool!
Nice app, does what it promises. The reverse image search feature is super helpful for finding products fast.
Sup Dropshipping helped me get my store running smoothly. Fast shipping and great customer service
I love how simple Sup makes everything! Syncing orders and handling fulfillment is seamless. Highly recommend!
I’ve been using Sup Dropshipping for a few months now, and it’s been great for my store. Really easy to use and saves time.
Great Support, recommended.
“Perfect for my store! The mockup tool for POD is amazing, and I can source products really easily.”
Sup Dropshipping made managing my Shopify store so much easier. Orders sync automatically, and the sourcing is super simple. Love it!
Excellent sup dropshipping
Amazing and always super fast!
Supdropshipping is amazing. My Dropshipping fulfilled just due to Sup Drop! Their Team Supports me a lot and guided me through the whole process.Good platform and excellent suppliers.
The custom branding options, like packaging and labeling, make my products look great. Highly recommend!
Excellent dropshipping option .Love it!Highly recommended!
Sub dropshipping the orders are delivered to my customers all my customers are satisfied and I am very thankful to all the dropshipping team as. Excellent dropshipping option .Love it!Highly recommended!
I am satisfied with this app so far.My agent is very helpful and always giving her best effort to help me with my questions. I highly recommend it!!
I work with Sup Dropshipping since last year and all I have to say is that they do an awesome work.wow this app is awesome and my agent is the best, I will continue to work with them.
Not recommended, awful customer support
It has good products and looks attractive, terrible customer service
I had a few questions while setting up my account, and the customer support team at Sup was incredibly helpful. They responded quickly and guided me through the process. It’s comforting to know I can reach out anytime I need assistance.
Nice platform, most recommend !!
Sup dropshipping is best app! Recommended
Amazing app. Highly recommend!
Great app support!
One of the best service
Please I'm begging I have children feed all products 0 in stock I've been desperate for a week begging you to sort this out please sort this out
Great support ! High recommended this app.
Fantastic app support!
This app is amazing for dropship!
Excellent dropshipping option .Love it!
This is a great app. you can dropship direct from brand names
Amazing experience ✨
Sup work like a charm for me!
Fantastic app support.
Great app support!
I can't thanks their team enough. Highly recommend sup dropshipping!
Absolutely great customer service. Fast response and great friendly staff. Highly recommended
Working better than expectations. Highly recommended!
Fast and to-the-point service.
I LOVE Sup dropshipping . Awesome app!
A fantastic app, exactly what I was looking for. There are many option to personalize your set up. Recommended to all
great customer services....highly recommended