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I apologize for saying this, but their app has proven unreliable due to recurring errors. I’ve recorded videos of the issue multiple times and sent them to their support team, only to receive responses like, “This problem has been resolved,” when in fact, it hasn’t been fixed. This has happened repeatedly, and I’m quite disappointed by the wasted time.
Specifically, the app is implemented in the cart drawer, but when a gift message is entered and the customer proceeds to checkout, part of the message entered toward the end doesn’t get saved and remains incomplete. Additionally, the saved message cannot be reviewed on the checkout page, so customers might proceed without noticing the issue.
I leave this review hoping that the poor quality of support will become more attentive and serious moving forward.
Thank you for your review. We always value constructive feedback, and we are sorry to hear about the challenges you experienced.
After a thorough investigation, we identified that the issue was caused by a conflict with another app installed in your store, which affected the functionality of our app. Our support and development teams promptly worked to resolve the issue, providing multiple updates via email. Unfortunately, before we could fully implement a solution, you chose to uninstall the app and post this review.
We are committed to providing a high-quality experience and regret that we didn’t have the opportunity to fully resolve the issue for you. We remain open to further assistance should you decide to give our app another try.
Thank you once again for your feedback, and we wish you continued success with your store.
Best regards,
Shahar
Just installed this on the PAYG model - which is great for us because we're so small right now.
Really easy and intuitive to configure. I had a small issue (user error), fired off an email and got a response in minutes that resolved my issue. Faultless. Good work guys.
Very fast customer support service, and the app works as expected!
Perfect App and Service! Works 100%
Die App ist super, tut genau was sie soll und herausragend finde ich den Support- der prompt, freundlich und professionell Anfragen umsetzt. Danke dafür!
It does not have a free plan, contrary to what the Shopify App Store listing says. It only has 7 day free trials on paid plans. Don't waste your time installing if you need a free plan.
Does what it says on the tin, custom service were very helpful in some image upload issues and helped resolve it quickly
Simple to use app and does what it should. Customer service is helpful.
Super helpful and quickly fixed an issue I was having due to a third party app. This app is simple and looks amazing on my website.
Robust app that does everything I need it to do. I contacted the Help Desk to adjust the spacing to make the buttons look a bit nicer and the assistance was quick and made the app look perfect for my store. Thank you to Shahar and Itamar.