Omtaler (328)
Raffiner
-
Etter vurdering
I apologize for saying this, but their app has proven unreliable due to recurring errors. I’ve recorded videos of the issue multiple times and sent them to their support team, only to receive responses like, “This problem has been resolved,” when in fact, it hasn’t been fixed. This has happened repeatedly, and I’m quite disappointed by the wasted time.
Specifically, the app is implemented in the cart drawer, but when a gift message is entered and the customer proceeds to checkout, part of the message entered toward the end doesn’t get saved and remains incomplete. Additionally, the saved message cannot be reviewed on the checkout page, so customers might proceed without noticing the issue.
I leave this review hoping that the poor quality of support will become more attentive and serious moving forward.
Thank you for your review. We always value constructive feedback, and we are sorry to hear about the challenges you experienced.
After a thorough investigation, we identified that the issue was caused by a conflict with another app installed in your store, which affected the functionality of our app. Our support and development teams promptly worked to resolve the issue, providing multiple updates via email. Unfortunately, before we could fully implement a solution, you chose to uninstall the app and post this review.
We are committed to providing a high-quality experience and regret that we didn’t have the opportunity to fully resolve the issue for you. We remain open to further assistance should you decide to give our app another try.
Thank you once again for your feedback, and we wish you continued success with your store.
Best regards,
Shahar
Deducting fees even when i unsubscribed from the app !!! Very bad ………………………………………………………………………………………..
Hello,
Thanks for leaving a review on our app, reviews such as yours help us improve our app and service for the benefit of our users. :-)
I just checked and confirmed that our app is still installed in your lovely store, it was installed on the 9th of October, 2022 and was never uninstalled. I wish that you'd contacted us via email or chat - we are live almost 24/7 and we would have helped you right away, including refund you for the time period you thought the app was uninstalled.
I've tried to email you but never heard back - I am waiting for your reply :-)
Thanks
-Shahar