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This app is relevant if you want to use a cheap and affordable loyalty program in your Shopify store.
I needed help a few times, and their support was very responsive.
So I recommend this app !
I just took over management of this app on our website. A customer was having problems redeeming her rewards points, so I reached out to customer support at Super VIP Tiers team. Paresh got back to me very quickly and resolved the issue. Very happy with this level of customer service.
After weighing up lots of programs we tried Super VIP Tiers and were not disappointed. The affordable pricing structure is great and for the price included all the features we were looking for. Choosing this app is a no brainer if you want an affordable loyalty program
"This app is excellent! I faced some challenges initially due to my lack of understanding, but the support team was incredibly helpful"
They really help us at every step, not just with their Super Rewards, but also with Shopify.
I wrote a review before because the app was down for hours a couple of days ago, which made it impossible for me to use, and I couldn’t get through to customer support. When they finally replied, they just said, 'It should be fixed by now.' Today, it happened again—hours of downtime. I’ve already moved on to a different app because it feels like this one isn’t very stable.
To be fair, they were super helpful during the initial setup, which I appreciated a lot. If only there hadn’t been these system issues, it would’ve been great. Later, I was informed that- during the second outage, my store was the only one affected while everything worked fine for others. I still don’t know why it happened just to my store, and it would’ve been better if they’d looked into it sooner. Plus, it’s not the easiest to reach them quickly, especially during a system outage.
I recently took over managing the app on our website, and one of our customers encountered an issue redeeming her rewards points. I contacted the Super Rewards Team for assistance, and Paresh responded promptly. He provided clear guidance on how to embed the app directly into our Shopify theme, rather than using the widget, which resolved the problem quickly.
I really like this app. The customer service team responds to messages very quickly and are always there to help me even though I am not that tech savvy. Any problems can be solved immediately.
The rewards program is fantastic, and both my customers and I love it. Whenever I encounter any issues, the Super Rewards team always provides a quick and efficient response. Plus, the Super Rewards app is much more affordable compared to other alternatives.
Support team and Dev Team are very helpful! One of the the easiest add-on apps that we have used. The app is so powerful and has so many feature that will help us grow our existing business and get new customers!