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The app is working well now. The developers have been in communication with me to fix all the bugs. I am happy with the app at this time.
This app isn’t consistent. My customers are constantly asking me why they don’t have their points. I’ll email the company and get NO HELP OR ANSWERS. I want to switch to a new points program and to do so I need to spend the $99 to export my customers, but have to wait until the free trial is up to do so, no way to expedite the process. The company emails me back about a meeting but when I email questions, again, no response. I have customers with no points still and can’t find out why.
Do yourself a favor and do not get this points program!
This app has an excellent range of features for the price for a Rewards app. Also the support is excellent. We requested a few features and they added them right away. This app truly stands toe to toe with other apps that cost double or more per month compared to Points VIP. We will see how things work over the next few months but so far so good. Would highly recommend this app.
Absolutely love this app! We are now able to have a rewards system which we were thoroughly lacking and amazing customer support when we need it! We are also able to track influencer marketing and reward them inhouse. Recommending it 100%
Thank you so much! It's been a pleasure working with you, Vinay. Ever since we've onboarded you, you have keenly provided feedback on almost every aspect of the app on how we can improve. Also, you have been one of our biggest supporting merchants out there- and have recommended our app to many! Thanks a lot for that- we really appreciate it :)
Paresh,
Co-founder
Super support
Ive only set my store up!! ill update and let u all know how it works when i launch but im super excited especially because this app makes it super easy to be able to customize your system any way you like. Plus theres SO many options!! Definitely worth the money and still more options than your average. Great investment for your store. I appreciate this app.
Very Good Customer Support. Paresh one of the Support Team is helping is to install the App and install the right pointsystem for our Brand. Problems will be fixed very fast and its easy to understand. Good Job!
Fantastic Support and Seamless API
I want to share my positive experience with this app. The support is truly impressive – no more waiting for hours to get a response. Their developers are easily accessible, which saved me a lot of time explaining things.
The API worked like a charm for us. It smoothly integrated into our system, and we faced no issues. They even assisted me with some custom work when I was stuck, going the extra mile to help.
After trying out about 15 different apps, this was the only one that provided both an affordable solution and excellent customer service. I highly recommend giving this app a shot.
Paresh and Raj were of great assistance. The platform is super easy to setup and operates seamlessly within my shopify store.
I've always wanted a loyalty program and this app made it so easy!! I love this app and they were very helpful when I had questions!
Thank you so much, Tyanna. Glad you liked our customer service and overall app experience. We are always there to help our users and when you acknowledge our effort, it means a lot to us.
Paresh,
Co-founder
C'est une bonne application, facile d’utilisation ! Le service client est très efficace et ne vous laisse pas tombé !