Super VIP Tiers & Loyalty , 24 reviews
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This app isn’t consistent. My customers are constantly asking me why they don’t have their points. I’ll email the company and get NO HELP OR ANSWERS. I want to switch to a new points program and to do so I need to spend the $99 to export my customers, but have to wait until the free trial is up to do so, no way to expedite the process. The company emails me back about a meeting but when I email questions, again, no response. I have customers with no points still and can’t find out why.
Do yourself a favor and do not get this points program!
Fantastic Support and Seamless API
I want to share my positive experience with this app. The support is truly impressive – no more waiting for hours to get a response. Their developers are easily accessible, which saved me a lot of time explaining things.
The API worked like a charm for us. It smoothly integrated into our system, and we faced no issues. They even assisted me with some custom work when I was stuck, going the extra mile to help.
After trying out about 15 different apps, this was the only one that provided both an affordable solution and excellent customer service. I highly recommend giving this app a shot.
Ive only set my store up!! ill update and let u all know how it works when i launch but im super excited especially because this app makes it super easy to be able to customize your system any way you like. Plus theres SO many options!! Definitely worth the money and still more options than your average. Great investment for your store. I appreciate this app.
Terrible. I just uninstall the apps but it still charge to me.
Hello, I have checked this and you installed the app on October 3rd and then uninstalled it on November 1st. This is almost a month of usage on the Growth Plan and hence you have been charged. But I understand that you are not happy with the service and we can refund you the right amount. Please contact me directly on paresh@superassistant.io
Paresh was very helpful with setting up the app on my site , really professional and I'm looking forward to working with him in the future.
Super support
A feature rich loyalty app that is much more flexible than others I have looked at. Very impresses with their customer service. I asked a question and they immediatly set up a google meet with me to discuss and msde some unique customisations to the widget, which was much apprerciated.
Thank you so much! It's been a pleasure working with you, Patrick. We've already implemented the custom request of having the review widget on a hosted page within a day and also have noted other suggestions which we hope to implement soon. Looking forward to serving you and growing with you!
Paresh,
Co-founder
This app has an excellent range of features for the price for a Rewards app. Also the support is excellent. We requested a few features and they added them right away. This app truly stands toe to toe with other apps that cost double or more per month compared to Points VIP. We will see how things work over the next few months but so far so good. Would highly recommend this app.
Absolutely love this app! We are now able to have a rewards system which we were thoroughly lacking and amazing customer support when we need it! We are also able to track influencer marketing and reward them inhouse. Recommending it 100%
Thank you so much! It's been a pleasure working with you, Vinay. Ever since we've onboarded you, you have keenly provided feedback on almost every aspect of the app on how we can improve. Also, you have been one of our biggest supporting merchants out there- and have recommended our app to many! Thanks a lot for that- we really appreciate it :)
Paresh,
Co-founder
Very Good Customer Support. Paresh one of the Support Team is helping is to install the App and install the right pointsystem for our Brand. Problems will be fixed very fast and its easy to understand. Good Job!