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UPDATE: They were very responsive! Found the pricing info. Small team giving personal attention! Looks good, but I can't find pricing info anywhere. I only find a place to load funds. I don't want to load funds if I don't know how much I'm paying...
Hi there. I'm so sorry for the confusion here. Our complete pricing details are located in our FAQ page inside the app. Our app is free to install as well. Inside of the FAQ page at the top, we breakdown exactly how much each SMS costs and the difference in costs between international and domestic countries. We also breakdown in our FAQ page the max length of SMS and MMS messages and how costs are precisely calculated. We will try to make the pricing info standout more so that it's easier to find. Please email us and I'm happy to hop on a call or relay the pricing to you in any manner you'd like.
I've also sent you an email with the complete pricing as well :)
This app texts customers even when automations are turned off. It has been a recurring problem and nothing has been fixed. The only solution is to uninstall it. There are way better text marketing apps available with cheaper prices per text, don't jeopardize your customer relationships by using this.
Hi,
We’re extremely sorry to hear about your negative experience with the app. We had emailed you regarding this issue, but did not receive a response. This is not the experience we want any of our customers to have with our app, and we would love another chance to resolve this matter.
If you have any questions, please email laura@superchargedsms.com. We would be happy to help!
Best,
SMS Text Messaging & Marketing Team
Updated on August 28
The customer service (Laura) responds quickly and can solve the problem that the SMS cannot be sent in time. However, after a period of time, there will still be problems that cannot be received, and the stability still needs to be improved.
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First of all, you only use this app to send a text message to a customer, and then the customer makes a purchase, and the app will record it as its credit! Again, after I sent a lot of text messages, I found that these text messages had no effect, so I tried to send to my own number, but I didn't receive any messages at all! ! ! But this app has deducted my fee!
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Update
The developer contacted me and said they gave me a new number. After testing, I can receive text messages. But to be honest, I'm not sure how long this new number will last, I'm not confident about it.
Hi,
We only record a customer's purchase as credit if they have made the purchase after clicking on the link set in the text message. We do not take any commission from this and this is purely for your own calculations in deciding whether text message is an effective channel for you.
Regarding the deliverability - we provided you a refund for any messages that were not delivered and set you up with a new verified toll-free number that will not have any deliverability issues or disruptions.
We thank you for your continued support for our app!
I used this app to help me get more conversion to get more customer and sell. I just started used app.
VERY DETAILED AND THE CUSTOMER SERVICE IS TOP NOTCH. EXACTLY WAS I WAS LOOKING FOR TO HELP ME GROW MY BUSINESS. I APPROVE THIS APP
App was very helpful in walking me through SMS compliance setup. Would recommend esp. for people starting out. So far so good will continue use.
Hi,
We’re so glad to hear you had a great experience with our app. Please don’t hesitate to contact our support team in case you have any questions or need any help. Keep Supercharging!
Best,
SMS Text Messaging & Marketing Team
Thank you, this was pretty self explanatory to use. The direction walk you through the entire setup process.
Edit to add: I am very pleased with the response I got after posting my review, which is why I am changing my review from 1 star to 3 stars. They said they fixed the issues but because of all that's happened, However, I recommend giving them a try. I have had multiple issues and not pleased at all with how much money I spent on campaigns that didn't work. I've had campaigns only send to a select number of subscribers when it should have gone to all, I've had one not send at all, and one that sent 30 minutes earlier than scheduled. In addition to that, on 5 separate occasions, I had texts come through from people who were mid-conversation with another business and the number would randomly switch over to the one this app provided. The people who sent the messages were confused because to them it looked like they were still texting the original business. Lastly, I had a customer say that the texts were coming through from different numbers. I am upset at the money spent and hours wasted on this. I do not recommend this app.
Hi there, I'm so sorry this happened to you and I deeply apologize. It seems as if we've identified a bug that may have caused this related to your account which is now solved.
I've sent you an email with complete details, but are you able to email us back at team@lazerblasters.com so we can provide an immediate solution and provide a complete refund for the trouble it has caused?
La uso para estar mejor con el público en comunicación. Para los clientes mejores opciones de comunicación
it's the best SMS marketing app out there. i'd highly recommend other merchants to use this since it doesn't charge extra commission / fees.