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Edit to add: I am very pleased with the response I got after posting my review, which is why I am changing my review from 1 star to 3 stars. They said they fixed the issues but because of all that's happened, However, I recommend giving them a try. I have had multiple issues and not pleased at all with how much money I spent on campaigns that didn't work. I've had campaigns only send to a select number of subscribers when it should have gone to all, I've had one not send at all, and one that sent 30 minutes earlier than scheduled. In addition to that, on 5 separate occasions, I had texts come through from people who were mid-conversation with another business and the number would randomly switch over to the one this app provided. The people who sent the messages were confused because to them it looked like they were still texting the original business. Lastly, I had a customer say that the texts were coming through from different numbers. I am upset at the money spent and hours wasted on this. I do not recommend this app.
Hi there, I'm so sorry this happened to you and I deeply apologize. It seems as if we've identified a bug that may have caused this related to your account which is now solved.
I've sent you an email with complete details, but are you able to email us back at team@lazerblasters.com so we can provide an immediate solution and provide a complete refund for the trouble it has caused?
Kind of odd that you need to pay them money to see if their messages work. after reading the reviews and the issues ive encountered i see this a dodgy proposition , there is no meaningful support just sticky send us money buttons everywhere
Hi,
We provide everyone with free credit as soon as you install the app so that you can test it out before loading any funds. I just looked into your account and noticed that you haven't tried sending any messages yet - is there anything we can help with?
We have 24/7 support - you can email us at laura@superchargedsms.com, and we will be happy to help you get set up. I've emailed you from the account as well.
Best,
Appregator Team
Could be better optimized with a more streamlined workflow. Having difficulty with setting up sms automations
Hi,
Thank you for your review. Our team would be happy to help you set up the automations! Could you email laura@superchargedsms.com?
Best,
SMS Text Messaging & Marketing Team
Easy setup, seems to work well with abandoned carts. Just wish Shopify would charge in AUD instead of charging more than the advertised price which is in USD
New app and looks like its working well. Great set up and great response from clients. Works great with Ping
Its fairly easy to set up and navigate! Set up was a breeze and I was not confused by the directions. I just wish it wasn't as costly.
so far so good thanks sms text. easy set up with alot of different features and options to choose from
Thanks RebelApparelClothing for the kind words! If there's anything else we can help you achieve, such as helping you set up the most successful strategies, please let us know - happy to help and hop on a call :)
Works good when it works. Sent out a campaign and none of my subscribers received it but I was charged. Ive sent multiple emails, and haven not received any response. We have only a small list of subscribers, which we are trying to build. We send out updates to our hours of operation, as we are open during inclement weather to sell our products.
Hi,
I'm sorry that you've had a bad experience with our app. We had not received any emails from your team for some reason, which is why we have not responded!
We've reached out to you via email, and we willl help you resolve this matter immediately.
Thank you!
easy so far but don't know exactly what to do in Chile with it......................................................................................................................................................................................................................
Hi,
Thank you for your feedback. We have emailed you with detailed steps on how to set up the app and start using it. Our app works worldwide, including in Chile!
If you have any questions, please email laura@superchargedsms.com. We would be happy to help!
Best,
SMS Text Messaging & Marketing Team
This app is very user friendly! I really love how easy it is to navigate. Cant wait to see the results!