优化
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按评分
UPDATED: The developers managed to solve the issue within a few days. I recommend it for store owners using Superfaktura. Thank you.
The app works well overall and has a lot of potential, but there is one serious issue for merchants in Slovakia and the Czech Republic or elsewhere where COD is accepted. When an order is paid by Cash on Delivery, the invoice is generated with the order date instead of the delivery/payment date. This causes problems with VAT compliance and makes it very difficult to use for COD sales. Also it can be very time consuming to fix this manually.
Support is also quite slow, which makes it harder to resolve these issues quickly.
If the invoicing logic for COD could be adjusted to reflect the correct delivery/payment date, this app would be a great solution. I really hope the team addresses this, because otherwise the app is very solid.
Thank you very much for your detailed feedback — we really appreciate it. 🙏 You are absolutely right about the COD invoicing issue, and we’ve already started working on a fix for this with high priority.
Our goal is to ensure invoices reflect the correct delivery/payment date for COD orders so that VAT compliance is handled properly without extra manual work. We’ll keep you updated as soon as the improvement is released.
Thanks again for pointing this out — feedback like yours helps us make the app much better for everyone.
Všetko funguje ako má, prepojenie je super, ďakujeeem a odporúčam
Ďakujeme vám za krásnu spätnú väzbu! Veľmi nás teší, že vám všetko funguje podľa očakávaní. Ak by ste niečo potrebovali, sme tu vždy pre vás! 😊
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Thank you so much for your lovely feedback! We’re really happy to hear everything works well for you. If you ever need anything, we’re always here to help! 😊
Super všetko funguje ako má :)
Thank you so much for your lovely feedback! We’re really happy to hear everything works well for you. If you ever need anything, we’re always here to help! 😊
We are fully satisfied with the app and can recommend it to other e-commerce businesses that use Superfaktura.
Our pleasure to help you! :))
Super!
Thank you so much for your lovely feedback! We’re really happy to hear everything works well for you. If you ever need anything, we’re always here to help! 😊
Již na třetím e-shopu, funguje skvěle.
Thank you so much for your lovely feedback! We’re really happy to hear everything works well for you. If you ever need anything, we’re always here to help! 😊
Bezchybná aplikace, používáme již na třetím e-shopu a je výborná
Jsme rádi, že jste tady, a velmi si vážíme vaší zpětné vazby! Dejte nám vědět, pokud budete v budoucnu potřebovat jakékoli další funkce!
Works great! Easy integration, active support.
We are happy that you are here, and we appreciate your feedback! Let us know if you need any additional functions in the future!
Useful app and supportive team! We've been searching for a reliable SuperFaktura integration for years, and I believe we've finally found it. Fingers crossed that the collaboration with the Make it Easy team continues to go as smoothly as it has so far!
We are happy that you are here, and we appreciate your feedback! Let us know if you need any additional functions in the future!
UPDATE DECEMBER 2024: After contacting them, they were very helpful. They admitted their mistake and promised to provide all the missing invoices. I also received 6 months free as an apology, which I really appreciate. I hope this integration will now work as it should, and I can definitely recommend this app to everyone.
ORIGINAL REVIEW 2*: After using this app for three months, I found out it doesn’t work correctly. Some of my orders didn’t transfer to Superfaktúra through the integration, which caused a lot of problems in my accounting. Now I have to spend days fixing everything manually, which is very frustrating. If I didn’t already have a yearly subscription to Superfaktúra, I would look for another solution. Customer support is also not that fast. The app has a good idea, but it caused me more trouble than help. I can only give it 2 stars because it broke my accounting system.
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the integration issues and the impact this has had on your accounting.
Your feedback is invaluable, and we want to assure you that we take it seriously. We are already working on identifying and resolving any issues with the order transfer process to Superfaktúra to ensure this doesn’t happen again. If you could provide us with more details about the affected orders, we’ll do everything we can to assist you in correcting them as quickly as possible.
Regarding our customer support response time, we’re sorry to hear that it didn’t meet your expectations. We are continually striving to improve our response speed and overall support quality.
We truly appreciate your patience and understanding. Your insights help us improve, and we hope we can regain your trust by providing a better experience moving forward. Please feel free to reach out to us directly at [support contact email] so we can assist you further.