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I'm disappointed, I really wanted to use this app. I had a few issues:
The mockup templates were not perfectly aligned. I contacted SuperFastPOD twice, but they never replied.
Still waiting for a reply and I continued. I discovered that my add to cart and buy now buttons had disappeared because of this app. I contacted SuperFastPOD again, but of course they never replied.
I then contacted them via Facebook message - no reply.
I did give them plenty of time to reply. In summary, I contacted them four times and not once did they reply. Imagine if I had an issues with a product or an order.
I installed the app on 12 July 2023 and had no choice other than to uninstall on 1 August 2023. My add to cart and buy now buttons have returned.
This app is awesome! There is a huge variety of products. There are two problems I have with this app.
1) They have specific dimensions that must be followed to a T when uploading images and only allow Jpgs as the supported image type. Other POD systems allow you to upload PNGS, PSD or even EPS and allow you to scale the image how you see fit.
2) This one is more insignificant then the other. However, I am in the states I dont want to have to convert prices for the products and shipping on my own. You should look into adding a currency converter so people can know without google what a product will charge in their currency.
When those two issues are fixed let me know and I will 100% use this POD system.
Hi Geeks
Thanks for the review and the feedback it is very much appreciated and if I might address some of your points
On the image uploads we pride ourselves on our colour accuracy and profiles and as such when we launched our app we wanted to focus on one image type to make sure everything was as accurate as possible so decided on JPG We are though over the next few weeks going to start allowing the upload of png's too so customers will have the option and we will continue to broaden the image file upload format as we grow our app.
In regards specific image sizes when we studied the competition there appeared to be 2 ways of uploading images
1: Upload one image and apply it to multiple products or
2: Uploading a specific image size for each products
Some of the apps we looked at did mass upload by stretching the image to fit which we didn't like so we opted for the 1 image as this guarantees the customer gets exactly what they want but I do understand this is a matter of preference.
In regards the charging in USD we are a predominantly UK / European supplier so we priced in UK Pounds however your point on adding a currency converter is a great idea and we will get that done in the next few weeks as I have been asked this question a couple of times over the last few weeks.
Glad you like the app overall we have some great plans for 2020 in particular adding large format products and all over print apparel plus you will be pleased to know we are setting up manufacturing in the USA so we will be able to reduce shipping costs for the North American market.
We have had a great end to 2019, shipping 100% of orders on time which really tested our app and production and we are now looking forward to scaling and bettering our offering and software and its thanks to this type of feedback we can do that
Thanks again and will update you once we have made the changes
Paul
excellent app the only one i use and the help from customer support is second to none. thanks from www.manicmadeinmanchester.co.uk