Superhappy ‑ Help Desk & FAQ

Knowledge base, Order Status Page, Contact Form and Help Desk

価格:無料
Superhappy ticketing system

キー値セクション

All Support Tickets, One Inbox

Stop switching screens to answer your customers. Solve all support inquiries from one place.

Searchable Knowledge Base

Self-service articles empower customers to answer their own questions from a searchable Knowledge Base. See which questions are being asked

Data-backed Help Center

See which topics your customer's are looking for the most, which articles aren't answering their questions & much more.

アプリの詳細

Superhappy ‑ Help Desk & FAQ

Superhappy ‑ Help Desk & FAQ

With Superhappy installed you will have a Help Center, directly on your store, where customers can go for support.

Help Desk

  • For every support request that comes in, a ticket will be created. Each ticket gives you information about the customer, the order, past orders, past tickets from the same customer, etc.

Your shop's Help Center has three key elements:

Knowledge Base

  • Help your customers help themselves: your Knowledge Base is a collection of helpful articles, answers to the most frequently asked questions or detailed product documentation.

Order Status Page

  • One of the most common question for any store is: Where is my order? With an Order Status Page customers can get an answer instantly.

Contact Form

  • Your Knowledge Base and Order Status Page will reduce the number if support requests you will get, but if a customer still has a question, there is contact form to reach you.

公開日

以下と統合:

  • reCAPTCHA
Superhappy ‑ Help Desk & FAQ

Superhappy ‑ Help Desk & FAQ

With Superhappy installed you will have a Help Center, directly on your store, where customers can go for support.

Help Desk

  • For every support request that comes in, a ticket will be created. Each ticket gives you information about the customer, the order, past orders, past tickets from the same customer, etc.

Your shop's Help Center has three key elements:

Knowledge Base

  • Help your customers help themselves: your Knowledge Base is a collection of helpful articles, answers to the most frequently asked questions or detailed product documentation.

Order Status Page

  • One of the most common question for any store is: Where is my order? With an Order Status Page customers can get an answer instantly.

Contact Form

  • Your Knowledge Base and Order Status Page will reduce the number if support requests you will get, but if a customer still has a question, there is contact form to reach you.

公開日

以下と統合:

  • reCAPTCHA

レビュー

3.8 5つ星中

総合評価は、アプリの現在の状態を反映しています。すべてのアプリレビューを考慮しますが、最新のレビューを優先します。

評価レベルごとの件数
  • 評価の75%は5星です
  • 評価の0%は4星です
  • 評価の0%は3星です
  • 評価の0%は2星です
  • 評価の25%は1星です

レビュー一覧

レビューをフィルタリングして並び替え

  • Sugoi Styles

    ロケーション アメリカ合衆国

    If you're downloading this app for its Support Desk feature, don't bother. I found that out the hard way. I contacted the team multiple times through the chat option and through email about not being to click on my customer's tickets, and I never received a response. Not only that, but I continued getting countless (and I mean COUNTLESS) spam tickets from the app on my dashboard and through my email too. THOSE I were able to click on though, funnily enough. Everything else seems to work, but the Support Desk feature was a massive let down.

  • Fotts

    ロケーション イギリス
    アプリの利用時間 3ヶ月

    SuperHappy is an amazing help desk application, I was looking for some changes and the support team were right on it and helped me out. Extremeley easy to use and first time setup was a piece of cake, highly recommend this app!

  • Panterapan

    ロケーション アルメニア
    アプリの利用時間 20日

    Very useful app really i liked this app, honestly it's help me to set up contact information easier.

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